PHILADELPHIA and AUSTIN, Texas, November 19, 2024 — ZeroEyes, the creators of the only AI-based gun detection video analytics platform that holds the full U.S. Department of Homeland Security SAFETY Act Designation, and RapidDeploy, the leading cloud-native solution provider for public safety, today announced a strategic industry partnership. The companies will collaborate to provide Emergency Communication Centers (ECCs) and field responders with enriched, real-time critical information to enable faster, more effective emergency responses during gun-related incidents at K-12 schools.
RapidDeploy's market-leading Radius Mapping technology and award-winning Lightning mobile solution serve as the foundation of a connected ecosystem that enables seamless communication and data exchange between 911 agencies and first responders. With Next Generation 911 (NG911) solutions deployed statewide in 11 states and across 1,500 ECCs, RapidDeploy provides a platform for agencies to integrate their indoor floor plans, panic buttons, and emergency event data to create a unified operating picture for safety.
ZeroEyes' AI gun detection and intelligent situational awareness software layers onto an organization's existing digital security cameras. If a gun is identified, images are instantly shared with the ZeroEyes Operations Center (ZOC), the industry's only U.S.-based, fully in-house operation center, which is staffed 24/7/365 by military and law enforcement veterans. If these experts determine that the threat is valid, they dispatch alerts and actionable intelligence — including visual description, gun type, and last known location — to first responders and school staff as quickly as 3 to 5 seconds from detection.
The seamless integration of ZeroEyes with RapidDeploy’s solutions will enable key features including real-time suspect location tracking on the Radius map, direct access to human-validated images of the suspect and weapon, and panic proximity alerts for field responders via the Lightning app. Proximity alerts can be configured to inform responders nearby before the 911 call even reaches the dispatch center, ensuring they are equipped with essential information ahead of time. Thus, when the 911 call is received, telecommunicators are already aware that it’s a panic button event, giving them the context they need for swift, accurate triage. This early insight accelerates decision-making, optimizes response efficiency, and strengthens public safety by enabling faster, more informed emergency actions.
“Our partnership with ZeroEyes marks an important leap forward in response capabilities,” said Steve Raucher, CEO and co-founder of RapidDeploy. “When lives are at stake and every second counts, first responders face critical blind spots that hinder threat assessment. The integration of our technologies improves situational awareness, allowing responders to act swiftly and accurately.”
"Integrating ZeroEyes' AI gun detection technology with RapidDeploy’s solutions marks a major advancement in safety for both our K-12 customers and first responders,” said Mike Lahiff, CEO and co-founder of ZeroEyes. “This partnership will help deliver critical, life-saving intelligence directly to those on the front lines of community protection.”
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About ZeroEyes
ZeroEyes delivers a proactive, human-verified AI gun detection software solution that integrates into existing digital security cameras and helps to mitigate mass shootings and gun-related violence by reducing response times, providing actionable intelligence with images and delivering clarity among chaos — ultimately saving lives. ZeroEyes' patented solution has been recognized by the U.S. Department of Homeland Security (DHS) as a promising anti-terrorism technology and is the first video analytics technology to receive full SAFETY Act Designation.
Founded by Navy SEALs and elite technologists, ZeroEyes dispatches accurate and real-time actionable intelligence about the illegal brandishing of a gun near or in an occupied area or building, to local staff and law enforcement with an image of the shooter(s) and location of the threat, as quickly as 3 to 5 seconds from the moment the gun is detected.
The ZeroEyes team also provides tech consulting, installation assistance and practice drills for active shooter events to enhance safety at schools, corporate and government facilities. Headquartered in the Greater Philadelphia area, the company's affordable and effective gun detection solution has been adopted by the US Department of Defense, leading public K-12 school districts, colleges/universities, healthcare facilities, commercial property groups, manufacturing plants, Fortune 500 corporate campuses, shopping malls, big-box retail stores and more. Learn more about ZeroEyes at ZeroEyes.com.
About RapidDeploy
Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2024, RapidDeploy earned recognition for the 7th year in a row as a prominent company to watch on the GovTech 100 list, and as a winner on Fast Company’s 2024 Most Innovative Company list. Learn more at www.rapiddeploy.com.
AUSTIN, Texas (October 31, 2024) - FOR IMMEDIATE RELEASE – In recognition of National First Responders Day on October 28th, RapidDeploy, the leading cloud-native solution provider for public safety, is proud to highlight its continued commitment to equip first responders with cutting-edge tools that save lives. RapidDeploy continues to focus on its mission of saving lives by reducing response times with its suite of advanced solutions aimed at enhancing interoperability, communication, coordination, and situational awareness for first responders. In 2024, the company introduced several significant innovations across its platform, empowering emergency communication centers (ECCs) and field responders to reduce response times and improve life-saving capabilities.
"At RapidDeploy, our mission is to save lives by providing first responders with the tools they need to respond faster and more effectively," said Steve Raucher, CEO of RapidDeploy. "Our innovations this year focus on our commitment to enhancing situational awareness and interoperability, which are essential in today's increasingly complex emergency scenarios."
More Effective Communication Across ECC’s with Interagency Chat
One of the standout innovations in 2024 is RapidDeploy’s ECC Messaging, also known as Interagency Chat. This real-time, secure communication platform eliminates the delays and fragmentation caused by traditional phone-based coordination, allowing ECCs and first responders to collaborate seamlessly across jurisdictions. During a recent active shooter incident, the Scottsdale Police Department successfully leveraged ECC Messaging through RapidDeploy’s Radius Mapping platform to coordinate a multi-agency response, demonstrating the technology’s ability to enhance real-time decision-making and response efficiency.
Enhancing Situational Awareness with New Features
RapidDeploy’s focus on situational awareness continues to drive its platform enhancements. The Critical Incident Board (CIB), available in Radius Mapping and the Lightning Mobile application, aggregates real-time media from sources like CCTV, RapidVideo, and third-party feeds, offering ECCs a centralized hub for visual data during high-stakes incidents, such as public events or school emergencies. Additionally, Google Street View integration and Map Markup capabilities––available in Radius Mapping––enable responders to visualize critical details in real-time, improving their ability to navigate and respond to complex situations.
Fostering School Safety and Cross-Jurisdictional Coordination
With school safety a top priority, RapidDeploy continues to advance the integration of indoor floor plans from partners like GeoComm, Datamark, NextNav, and Critical Response Group (CRG), giving responders detailed layouts of schools and other critical infrastructure. This capability, combined with panic button integrations from Raptor Technologies, Singlewire, and CrisisGo, ensures that first responders can navigate facilities with precision during emergencies, helping to protect students and staff.
Furthermore, the NENA Emergency Response Profile Center (EPRC) Lookup feature enhances cross-jurisdictional coordination by providing real-time access to critical ECC contact information, facilitating seamless transitions of emergency response between jurisdictions.
RapidDeploy’s Industry Leadership and Expansion
In addition to technological advancements, 2024 has been a year of growth and recognition for RapidDeploy. The Alabama 911 Board selected RapidDeploy under a statewide contract, further expanding the company’s market presence. RapidDeploy’s comprehensive NG911 suite, which includes Radius Mapping, the Lightning Mobile App, and Eclipse Analytics, was also adopted by Kansas 911, highlighting the company’s growing influence.
RapidDeploy has also strengthened its leadership team with two significant promotions. Dami Bullock has been appointed as the new Chief Operation Officer (COO), bringing a proven track record of driving operational excellence and strategic execution. Her leadership is instrumental in accelerating RapidDeploy’s growth and ensuring continued delivery of exceptional value to customers. Additionally, Eric Vaughn has been named Chief Revenue Officer (CRO), leveraging his extensive experience in revenue generation and sales leadership. Eric's role is focused on accelerating RapidDeploy's market momentum and expansion as the company continues to scale and innovate.
To showcase the impact of its solutions, RapidDeploy launched the “Save Stories” webpage, featuring 44 powerful examples of how its technology contributed to life-saving outcomes. These stories reflect the company’s unwavering dedication to enhancing public safety across the nation.
For more information, please visit www.rapiddeploy.com.
About RapidDeploy
Founded in 2016, and based in Austin, TX, RapidDeploy is a leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2024, RapidDeploy earned recognition for the 7th year in a row as a prominent company to watch on the GovTech 100 list, and as a winner on Fast Company’s 2024 Most Innovative Company list. Learn more at www.rapiddeploy.com.
Media Contact:
Kathy Mammon
VP, Marketing, RapidDeploy
kathy.mammon@rapiddeploy.com
AUSTIN, Texas (October 28, 2024) - FOR IMMEDIATE RELEASE – In celebration of National First Responders Day, RapidDeploy, the leading cloud-native solution provider for public safety, proudly recognizes three Anderson County, South Carolina first responders—Derek Kennedy, Zachary Mcmillion, and Kacey Rogers—with its prestigious Superstar Award. These awards honor the exceptional use of RapidDeploy’s Next Generation 911 technology during life-saving incidents.
This special recognition comes on a day dedicated to honoring first responders across the nation for their bravery and service in protecting their communities. Derek, Zachary, and Kacey exemplify the powerful role that 911 responders play in emergencies, working behind the scenes to resolve critical situations with precision, quick thinking, and technology.
Lifesaving Communication and Tactical Coordination: Honoring Derek Kennedy and Zachary Mcmillion
In two separate high-stakes incidents, team members Derek Kennedy and Zachary Mcmillion demonstrated outstanding teamwork and resourcefulness.
The first incident involved a BOLO (Be on the Look Out) for an armed suspect who had evaded law enforcement across multiple jurisdictions. Zachary, as the lead telecommunicator, used RapidDeploy’s Radius Mapping communication tools to reach out to the suspect’s ex-spouse, obtaining vital contact information for the suspect. Zachary then used RapidDeploy’s RapidLocate feature to pinpoint the suspect’s location, initiating contact through text messages and then a voice call. Derek played an essential role in ensuring law enforcement resources were available to safely bring the standoff to a peaceful resolution.
The second incident involved the use of non-voice 911 technology to effectively communicate with students barricaded inside a classroom during another high-pressure situation. Using RapidDeploy’s Radius Mapping technology, Derek and Zachary communicated with the students through text messages, receiving crucial updates and photos of the scene, and guiding them through the ordeal––helping to ensure the safety of everyone involved. Their quick thinking and resourcefulness in using RapidDeploy’s technology to communicate throughout the incident earned them a 2024 Crime Stoppers award in addition to today’s recognition.
Steve Raucher, CEO of RapidDeploy, remarked, “Today, as we celebrate National First Responders Day, we are reminded of the invaluable combination of NG911 technology and resourceful telecommunicators that provide better outcomes every day. Derek and Zachary's extraordinary actions during these incidents are a testament to the power of collaboration, innovation, and quick action. They exemplify what it means to be true heroes within the first responder community."
RapidDeploy locates boating accident victim after unsuccessful location attempt through alternate technology: Honoring Kacey Rogers
In another life-saving incident, Assistant Supervisor Kacey Rogers demonstrated remarkable quick thinking during a medical emergency on Lake Hartwell in South Carolina.
On September 15, 2024, Anderson County Communications Center received a transferred 911 call regarding a boating accident. The caller reported that the boat's owner had been struck by the boom and was experiencing memory loss. Despite missing location data from the transferred call, Kacey swiftly attempted to locate the caller through another public safety technology but was unsuccessful. Not giving up, Kacey relied on RapidDeploy’s tools, which instantly pinpointed the sailboat’s location and allowed her to successfully coordinate with Hart County 911 to ensure a timely response. Her actions led to the safe transport of two patients.
Reflecting on the incident, Tina F. Drawdy-Singleton, 911 Director at Anderson County Sheriff's Office, commented, “Kacey’s quick thinking and mastery of RapidDeploy’s technology were instrumental in saving lives. Her actions show the critical role our telecommunicators play in ensuring public safety, often under extreme pressure. We are immensely proud of her and this well-deserved recognition.”
Celebrating the Legacy of the Superstar Award
The Superstar Award is RapidDeploy’s way of honoring the exceptional work of 911 telecommunicators across the country. Since its inception, RapidDeploy has recognized 8 Superstar Award winners from PSAPs across the U.S., including Florida, Hawaii, Arizona, California, and South Carolina. This month's honorees—Derek, Zachary, and Kacey—join a prestigious group of past recipients whose quick thinking and skillful use of RapidDeploy technology have made a profound difference in the lives of countless people.
Steve Raucher emphasized, “The dedication shown by our Superstar Award recipients reminds us why we developed these tools in the first place—to give first responders the resources they need to make critical decisions that save lives. We are immensely proud to honor Derek, Zachary, and Kacey on this important day.”
Steve Raucher and the RapidDeploy team recently honored these heroes at a live ceremony celebrating their contributions to public safety. The video is now available on the company’s blog, where viewers can hear firsthand accounts of the life-saving actions that led to their recognition. You can watch the ceremony here.
About RapidDeploy
Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2024, RapidDeploy earned recognition for the 7th year in a row as a prominent company to watch on the GovTech 100 list, and as a winner on Fast Company’s 2024 Most Innovative Company list. Learn more at www.rapiddeploy.com.
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Originally published by Inc.com, written by Sarah Scoles, Freelance Writer @Scolessarah, September 24, 2024.
In April of last year, a couple went fishing in Florida's Choctawhatchee Bay. But events took a potentially deadly turn when the man fell overboard and the boat began drifting away from him. The woman needed to go get him, but the boat engine was stalled, and she didn't know how to start it. He was the captain, and he was in the water.
The woman called 911, and Walton County dispatcher Heather Mayo answered the call. But Mayo had a resource she could offer that goes beyond the typical 911 voice conversation."We have an app that we can use so we can video," she told the woman.
That app is called RapidDeploy. All the caller had to do was click a link that Mayo sent, giving camera permissions. Then, at the 911 center, workers could see what her phone saw. As soon as they had video feed, staff at the emergency center started Googling how to start that particular model of boat, and then directed the caller's engine-firing actions, watching as she completed them.
After the engine was whirring, the dispatcher used breadcrumbs from the woman's cell phone—pings showing her location every five seconds—to guide her toward where her husband had fallen. The boat had drifted in the wind because it was tall, whereas he had stayed relatively close to his initial location.
"I was in tears when I heard the story," says Steve Raucher, co-founder of RapidDeploy.
RapidDeploy is part of the Next-Generation 911 space—a space that encompasses a set of companies and innovations that aim to bring emergency services into the digital age. And they do it by providing emergency telecommunicators and first responders with data that's already out there but unused, such as video, precise locations, traffic information, feeds from cameras, and smartwatch health info. But getting RapidDeploy, or any other innovative 911 service, adopted into wide usage is a hard task, involving oodles of money and lots of different agencies.
One of RapidDeploy's key improvements is providing precise, GPS-based locations to 911 operators. When someone calls a center that uses RapidDeploy, the call-taker gets a push notification of the actual location from the device itself, rather than one triangulated from cell towers. This works "even if you're a privacy freak and you switched off all location services," says Raucher, who originally hails from South Africa. (You signed this particular privacy away in your phone contract in case of emergency.)
And RapidDeploy, cloud-based as it is, can get that geographical information even if 911 lines are down and your call dials but doesn't go through, a situation Americans have found themselves in multiple times just this year. Because the company directly integrates with handset manufacturers, they get callers' locations directly from the device.
Based on that location, RapidDeploy shows emergency services variables like live traffic and CCTV feeds near your car crash or kidnapping, and can video call or text you—in the latter case detecting 140 languages and automatically translating so the call-taker and the distressed can communicate no matter what. "That's all on one screen," says Raucher.
The digestible single-screen idea speaks to RapidDeploy's origin story, and Raucher's days on the financial trading floor—his first career. There, in the 90s, he initially had to eyeball eight monitors and juggle multiple telephones. But later, all of that became centralized into an eye-and-brain-friendly Bloomberg terminal. He wanted RapidDeploy's user interface to be similar—what he describes as a hypothetical collaboration between Fisher Price and Apple: simple, but aesthetically nice.
Not counting the two years he spent touring the world on a motorcycle (listed on his LinkedIn page as "London to Australia by Motorcycle"), Raucher spent two decades in finance, working in London and New York City. Midway, he experienced a tragedy: In 2006, Raucher's brother was swimming in the ocean outside Cape Town, where they grew up, when something went wrong. A rescue was mounted, but responders couldn't find him in time, and he drowned.
Raucher, who turned 31 the year that happened, lived with the tragedy for years and responded to it with action when he decided to take a break from banking. "I need a reset," he told his wife, around 2015, during a stint in London. He had a vacation home in Cape Town, and the couple retreated there.
Thinking of his brother, he visited the National Sea Rescue Institute, whose members had responded to that very personal emergency. "I went and knocked on their door and said, 'Guys, nine years ago, you had to try to save my brother. Didn't work out. I appreciate everything you did to try and do that and to pay it forward. What can I offer you? Do you need money? Do you need people?"
They had money; they needed people. "I volunteered on the spot," he says.
At the first meeting, Raucher saw people who had been giving of themselves to their community, for no money, for decades. It wasn't an attitude he'd come across in his London or New York circles. And he knew he wanted to do something like that: mission-based, not just money motivated. To start, he joined the rescue team, volunteering essentially full-time for a year. Eventually, though, he needed another job. And that's when he had a serendipitous dinner with a volunteer paramedic named Brett Meyerowitz. On evenings and weekends, Meyerowitz had been building an emergency dispatch system called RapidDeploy. Soon, he demoed the software for Raucher, tracking an emergency vehicle as it passed through Raucher's neighborhood, which Raucher then saw driving past his window.
That same week, in 2016, Raucher acquired half the business. And he and Meyerowitz were off chasing ambulances.
On their worst days, people rely on 911 services and the ambulances or police cruisers they can summon. "But up until the point they have to dial 911, they don't really think about how the system works," says Wesley Wright, executive director of the NG9-1-1 Institute, a nonprofit that provides information to the Congressional NextGen 911 Caucus. "They don't question that it will work. But it doesn't work as well as it could, thanks to its history tied to landlines and home addresses. "Today's 911 world is pretty much voice-only, and in some cases, text-capable," says Brian Fontes, CEO of the National Emergency Number Association, a nonprofit dedicated to 911 operations, technology, education, and policy. That stands in contrast to the rest of modern life, where data feeds are abundant. The technology to get that data to emergency operators exists, says Fontes. "It just needs to be funded and deployed."
But that's costly and complicated, and requires training 911 workers who are, by definition, constantly in a state of emergency. "You have to maintain legacy systems while you build a new system," says Fontes. Often, states can't continue to bankroll their old systems while also giving new ones an allowance. "That's where the federal government steps in," says Wright. Or at least hopefully steps in.
The cost for that full switchover has been estimated at almost $15 billion, and while legislative efforts like the Next Generation 9-1-1 Act of 2023 are in the works, the action hasn't happened yet. Still, an ecosystem of startup companies like RapidDeploy stand ready to offer their next-gen services, and are making inroads in areas that do have the money for innovation.
Initially, Raucher and Meyerowitz intended RapidDeploy for South African deployment. But they ended up focusing on the US, after Raucher—once again serendipitously—sat next to Fontes, CEO of the National Emergency Number Association, at an emergency-number conference in Europe in 2017.
"I said, 'What are you doing here? You should be in the States,'" said Fontes.
And so Raucher went to the States. By March of 2019, California had procured RapidDeploy statewide. The Austin-based company is now home to 110 people and has raised $90 million of venture capital money. Today, you can find it in more than 1,700 emergency communications centers in 23 states. If federal funding comes through, those numbers could rise precipitously.
And putting new technology in the hands, and on the screens, of emergency workers could save the lives of people on the other end of those calls.
"If that was available in 2006 in Cape Town, South Africa, we'd be having a different conversation,"
says Raucher. "But I think we're going to change a lot of lives, a lot of outcomes."
Inc.com Article Link: https://www.inc.com/sarah-scoles/after-a-tragedy-this-founder-launched-a-company-to-finally-make-911-services-high-tech.html
AUSTIN, Texas (September 23, 2024) FOR IMMEDIATE RELEASE—RapidDeploy, the leading cloud-native solution provider for public safety, has partnered with CrisisGo, a leader in emergency communication and school safety solutions, to deliver an integrated solution that streamlines CrisisGo’s emergency alerts, including those triggered by panic buttons, directly to 911 call takers through RapidDeploy’s Radius Mapping platform, ensuring the fastest possible response.
With increasing safety demands in schools, including compliance with panic button mandates such as Alyssa's Law, this integration ensures that when a panic alert is triggered through CrisisGo, RapidDeploy’s Radius Mapping platform immediately connects the triggered alert to the appropriate 911 PSAP for response.
Through RapidDeploy’s utilization of the Common Alerting Protocol (CAP), a standardized messaging format that ensures consistent and accurate transmission of emergency alerts across various networks, RapidDeploy quickly processes and displays panic button signals and enables panic button providers, such as CrisisGo, to quickly and easily integrate with public safety answer points. This new integration increases the speed and accuracy of emergency response by providing real-time situational awareness to first responders and school safety teams alike.
Key Benefits of the RapidDeploy and CrisisGo Integration:
“Our collaboration with RapidDeploy marks a significant leap in school safety and emergency management,” said Jim Spicuzza, Co-Found and Chief Product Officer, CrisisGo. “By integrating our alert system with RapidDeploy’s next generation 911 technology, we are empowering communities to respond faster and more efficiently during emergencies. This integration gives school safety teams and first responders the tools they need to protect lives and make informed decisions in real time.”
A Proven Solution for Schools
Through this integration, RapidDeploy and CrisisGo deliver a streamlined solution that helps schools meet emergency regulations such as Alyssa’s Law, while strengthening safety outcomes with advanced technology. This partnership stands out by providing public safety agencies with a standards-based approach to receiving panic button alerts, with seamless connectivity to the CrisisGo emergency management platform.
“At RapidDeploy, we are committed to transforming public safety communications with cloud-based technology that improves emergency response times and outcomes,” said Todd Komanetsky, VP of Partnerships Strategy, RapidDeploy. “Our partnership with CrisisGo reflects our shared mission of safeguarding schools by providing first responders with the actionable intelligence they need when every second counts.”
This integration is now available to all schools and public safety agencies using CrisisGo and RapidDeploy, offering a comprehensive and robust safety solution designed to protect students, staff, and first responders across the country.
For more information on the CrisisGo and RapidDeploy integration, visit www.crisisgo.com or www.rapiddeploy.com.
About CrisisGo
CrisisGo has been leading the K-12 industry since 2013, setting the standard for school safety. Our comprehensive emergency and safety management platform empowers schools with real-time alerting, incident management, visitor management, threat and behavioral intervention features, reunification solutions. CrisisGo also offers comprehensive training to equip staff and teachers with handling emergencies. CrisisGo consistently innovates to enhance K-12 security, partnering with educators and administrators to create safe and nurturing learning environments and redefining school safety for a brighter future in education. Visit www.crisisgo.com to learn more.
About RapidDeploy
Founded in 2016, and based in Austin, TX, RapidDeploy is a leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2024, RapidDeploy earned recognition for the 7th year in a row as a prominent company to watch on the GovTech 100 list, and as a winner on Fast Company’s 2024 Most Innovative Company list. Learn more at www.rapiddeploy.com.
Media Contacts:
Kathy Mammon
VP, Marketing
RapidDeploy
kathy.mammon@rapiddeploy.com
Kayla Proell
Senior Director, Marketing
CrisisGo
kayla.proell@crisisgo.com
AUSTIN, Texas (August 1, 2024) - FOR IMMEDIATE RELEASE – RapidDeploy, the leading cloud-native solution provider for public safety, is proud to honor 911 telecommunicator Ashley Willis with the prestigious RapidDeploy Superstar Award for her use of RapidDeploy’s Radius Mapping technology to save a life.
On May 1, 2023, Ashley Willis (previously Rodriguez) received a 911 call that appeared as a “signal” on RapidDeploy’s Radius Mapping technology. The signal indicated a 911 call that was immediately dropped. With access to the precise caller location on her 911 agency’s primary call-taking map, Radius Mapping, Ashley quickly sent officers to the location of the dropped call while simultaneously calling the number back. Despite no answer to her call back attempt, her rapid response to the situation resulted in responding officers saving the caller, a 7-month pregnant victim of domestic violence. The timely intervention led to the arrest of the suspect and ensured the safety of the victim.
“Ashley Willis demonstrated extraordinary dedication and quick action during a critical moment,” said Steve Raucher, RapidDeploy CEO and co-founder. “We are proud to honor her life-saving actions and commitment to public safety, which speaks to the heart and mission of RapidDeploy and all first responders.”
RapidDeploy's Radius Mapping technology empowers telecommunicators with advanced tools, including access to precise caller locations, the ability to initiate video calls, and text messaging with callers. The advanced location precision capability of Radius Mapping played a critical role in providing critical technology to the Indialantic Police Department during this incident, enabling the first responder to coordinate resources quickly and deliver life-saving assistance.
While most dropped 911 calls do not indicate an emergency, Willis noticed the disconnected call on her screen and took swift action. "I’m constantly checking my screens and my maps, and I am so thankful I was able to see the call location. This time it really mattered, and I was able to help," said Willis.
The Superstar Award reflects RapidDeploy's ongoing commitment to recognize first responders' extraordinary efforts and highlight the impact of innovative technology on emergency response. By showcasing real-life examples of heroism and the capabilities of RapidDeploy's NG911 solutions, RapidDeploy aims to inspire and empower first responders with access to mission-critical data to drive faster, more effective emergency responses.
To learn more on this story, see the award presentation, and watch video coverage from inside the Indialantic Police Department, read our blog post.
AUSTIN, Texas (May 23, 2024) - FOR IMMEDIATE RELEASE – RapidDeploy, the leading cloud-native solution provider for public safety, announced today a significant expansion of the company’s ongoing partnership with DATAMARK, the public safety geographic information systems (GIS) team of Michael Baker International. DATAMARK’s indoor mapping solution, INSIDE, is now integrated into RapidDeploy’s Radius Mapping solution, a Next Generation 911 (NG911) primary call-taking map that is trusted by local, regional and statewide agencies to improve 911 call outcomes. This integration provides unprecedented situational awareness and safety for first responders.
“Through our partnership with RapidDeploy, we are marking a new era in emergency response and setting a new standard for public safety operations,” said Robert Murphy, ENP, RPL, Interim Director for DATAMARK. “The integration of DATAMARK INSIDE with RapidDeploy’s Radius Mapping solution is a game-changer, offering enhanced situational understanding that can save lives.”
DATAMARK INSIDE is a cloud-native application that allows users to create, interact with and manage valuable indoor data for use in dispatch centers, emergency response and facility management. DATAMARK INSIDE is built on Esri’s ArcGIS Indoor Data Model, ensuring that user data meets industry standards and best practices.
With DATAMARK INSIDE, RapidDeploy’s Radius Mapping solution now offers real-time visualization of floor-aware, geospatially-enabled indoor maps, providing 9-1-1 telecommunicators with a single pane of glass workflow while facilitating faster and more accurate responses to emergencies. The integration affirms that every stakeholder, from Emergency Communications Centers to school security administrations to field responders, has access to the critical mapping data necessary for effective emergency response.
“By integrating DATAMARK INSIDE with our Radius Mapping solution, we are enhancing the precision and effectiveness of emergency response operations,” said Todd Komanetsky, VP of Strategic Partnerships at RapidDeploy. “This collaboration ensures that schools and first responders have access to critical indoor mapping data, enabling them to make informed decisions swiftly and to build on our mission of saving lives by reducing response times.”
The collaboration between DATAMARK and RapidDeploy demonstrates the power of strategic partnerships in advancing public safety technology. As leaders in their respective fields, the two companies have integrated their expertise to deliver a solution that not only improves emergency response outcomes, but also enhances school, venue and building safety through advanced mapping integration.
About DATAMARK
As trusted advisors in public safety, DATAMARK brings comprehensive, real-world expertise in police, fire, EMS and 9-1-1 leadership roles to Next Generation 9-1-1 transitions. The DATAMARK team leads the industry by shaping rules and legislation, and by building a suite of products and services that ensure accurate emergency response location data in life-critical situations. DATAMARK empowers its team and stakeholder partners to foster trusted relationships and cultivate data integrity for informed decision making. DATAMARK, the public safety GIS team of Michael Baker International, has decades of proven experience in mission-critical government addressing projects. The team works with clients to solve their complex needs, from data quality checks and addressing to workflow analysis and more. Learn more about the company at www.datamarkgis.com and follow DATAMARK on Twitter, LinkedIn and Facebook.
About Michael Baker International
Michael Baker International is a leading provider of engineering and consulting services spanning five distinct Verticals: Infrastructure, Design-Build Services, Federal Programs and Services, Consulting and Technology Solutions (CTS) and Sustainable and Resilient Solutions (SRS). The firm's Practices encompass all facets of infrastructure, including design and civil engineering for diverse bridge, highway, water, rail and transit and aviation projects, as well as planning, architecture, environmental and construction and program management. For more than 80 years, the company has been a trusted partner to clients, providing comprehensive services and solutions, delivering expertise and quality, and embracing emerging technologies and the latest innovations – like intelligent transportation, engineered models, and public safety software as a service (SaaS).
The firm's 4,000 employees across more than 85 office locations are committed to Making a Difference for clients and communities through a culture of innovation, collaboration and technological advancement while reimagining Michael Baker to become a full-service engineering and consulting firm over the next five years.
To learn more, visit https://mbakerintl.com/.
About RapidDeploy
Founded in 2016, and based in Austin, TX, RapidDeploy is a leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2024, RapidDeploy earned recognition for the 7th year in a row as a prominent company to watch on the GovTech 100 list, and as a winner on Fast Company’s 2024 Most Innovative Company list. Learn more at www.rapiddeploy.com.
Contact:Julia Covelli
julia.covelli@mbakerintl.com
(866) 293-4609
AUSTIN, Texas (May 14, 2024)- FOR IMMEDIATE RELEASE – RapidDeploy, a leading cloud-native solution provider for public safety, together with AT&T, is proud to announce that the State of Kansas has become the first all-in statewide customer. With the recent adoption of Eclipse Analytics to its existing suite of Radius Mapping and Lightning mobile technologies, Kansas has solidified its position as a national leader in public safety innovation with a commitment to saving lives.
In collaboration with AT&T, the comprehensive Next Generation 911 (NG911) suite from RapidDeploy will empower Kansas emergency communication centers (ECCs) with unparalleled situational awareness, data-driven insights, and streamlined operations from the initial 911 call to the resolution of the emergency. And with the Lightning Mobile App recently becoming FirstNet® Verified™ and accessible via the FirstNet App Catalog, Kansas 911 is using a vetted and trusted solution to make even more informed decisions.
Steve Raucher, CEO and co-founder of RapidDeploy, expressed his enthusiasm for this partnership, stating, "This is a transformative moment, not only for RapidDeploy, but for all Kansas communities. The Kansas 911 Coordinating Council is setting a new standard in emergency management with the integration of our full NG911 suite, ensuring faster, more precise responses that save lives."
The addition of Eclipse Analytics will enable Kansas ECCs to leverage powerful, real-time data analytics, improving emergency response outcomes and operational efficiency. With access to a broader spectrum of data and insights, Kansas can better plan, forecast, and manage resources, leading to faster, more informed decisions.
Sheriff Troy Briggs, Chairman of the Kansas 911 Coordinating Council, highlighted the expected impact of the new technology on their operations: "We are now all in. The adoption of RapidDeploy’s comprehensive suite of products represents a major advancement in our ability to respond to emergencies more effectively. With improved real-time data and analytics, we can better serve and protect the citizens of Kansas."
The Kansas 911 Coordinating Council is staying connected with AT&T ESInet™ and FirstNet — America’s public safety network — to increase their reliability and resiliency.
"AT&T is committed to improving the safety of the communities we serve by evolving 911 call centers across the country with the latest connectivity solutions. This is a crucial milestone for public safety in Kansas — and it’s only the beginning. With the latest technology, the Kansas 911 Coordinating Council can continue to help telecommunicators do their jobs more efficiently and provide top-notch emergency response for the community,” said Matt Walsh, AVP – FirstNet and Next Gen 9-1-1 Products, AT&T.
Kansas’s statewide adoption of RapidDeploy’s NG911 solutions ensures that all ECCs, regardless of size, have access to the same high-quality tools and information. This unified approach enhances collaboration across agencies and jurisdictions, improving response times and outcomes for emergencies across the state.
For more information about RapidDeploy and its solutions, please visit www.rapiddeploy.com.
FirstNet and the FirstNet logo are registered trademarks and service marks of the First Responder Network Authority. All other marks are the property of their respective owners.
About RapidDeploy:
Founded in 2016, and based in Austin, TX, RapidDeploy is a leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2024, RapidDeploy earned recognition for the 7th year in a row as a prominent company to watch on the GovTech 100 list, and as a winner on Fast Company’s 2024 Most Innovative Company list. Learn more at www.rapiddeploy.com.
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AUSTIN, Texas (May 2, 2024) - FOR IMMEDIATE RELEASE – RapidDeploy, the leading cloud-native solution provider for public safety, announced the release of two collaboration tools designed to enhance the effectiveness and interoperability of public safety agencies: interagency messaging and video aggregation. These two new features for the Radius Mapping platform now enhance interagency communication capabilities and add real-time video aggregation to improve situational awareness both in the center and in the field.
These game-changing collaborative capabilities highlight RapidDeploy's commitment to building mission-critical technology that fosters multi-agency collaboration and connects all first responders with real-time data more effectively than ever.
ECC Messaging Streamlines Interagency Communications
RapidDeploy’s Radius Mapping platform introduces ECC Messaging, a pivotal new feature that facilitates seamless, real-time information exchange across multiple ECCs. This feature allows telecommunicators to initiate and manage chat conversations easily, enhancing coordination during critical incidents and routine operations alike.
With ECC Messaging, response teams no longer need to pick up the phone to relay important information one agency at a time, significantly reducing response times and improving decision-making processes.
Critical Incident Board Provides Enhanced Situational Awareness
RapidDeploy also announced the release of the Critical Incident Board (CIB), a dynamic video dashboard within the Radius Mapping platform that aggregates live feeds from CCTV, RapidVideo sessions, and a myriad of video sources. This tool is designed to provide a comprehensive visual overview of a situation based on a defined location or incident area, allowing ECCs to manage resources effectively and respond to emergencies with precision. From tactical situations to large public events, the CIB enables unprecedented situational awareness and preparedness, ensuring public safety and efficient incident management.
"These video dashboards will also be available in the Lightning Mobile App, ensuring what is visible to telecommunicators is also accessible to field responders,” added Steve Raucher, CEO and co-founder of RapidDeploy. “We know this will improve coordinated responses and situational awareness across the board and will transform outcomes for emergency response."
For more information about RapidDeploy and its solutions, please visit www.rapiddeploy.com.
About RapidDeploy
Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2024, RapidDeploy earned recognition for the 7th year in a row as a prominent company to watch on the GovTech 100 list, and as a winner on Fast Company’s 2024 Most Innovative Company list. Learn more at www.rapiddeploy.com.
AUSTIN, Texas (April 18, 2024) – FOR IMMEDIATE RELEASE – Following FirstNet’s rigorous review process, RapidDeploy, the leading cloud-native solution provider for public safety, today announced Lightning is now FirstNet® Verified™ and accessible via the FirstNet App Catalog.
Lightning, a new mobile application for field responders, was introduced to the market in 2023 and delivers 911 data directly from a RapidDeploy Radius Mapping-enabled call center to field responders’ devices. Lightning was created to extend Next Generation 911 (NG911) to the field, equipping field responders with actionable information to reduce response times, drive better outcomes, and improve responder safety.
Powered by RapidDeploy’s Radius Mapping platform, Lightning provides all responders with a common operating picture of location accuracy, situational awareness, and call/incident details, empowering teams to make informed decisions through greater communication, efficient coordination, and more effective response throughout the unified 911 workflow.
FirstNet – America’s public safety communications platform – features the first-ever App Catalog geared for first responders, featuring more than 220 apps relevant to public safety’s mission. This gives FirstNet subscribers a dedicated location to find meaningful new solutions that have been specifically reviewed for use with FirstNet services. Before any mobile solution can be added to the FirstNet App Catalog, it must pass stringent third-party tests for security, relevancy, data privacy, and more.
"We are proud to announce that Lightning has received the FirstNet Verified™ designation, further shaping a new future for emergency response,” said Steve Raucher, CEO and co-founder of RapidDeploy. “This achievement underscores our commitment to providing cutting-edge technology that enhances situational awareness and provides greater access to real-time intelligence throughout the emergency response journey."
Achieving a FirstNet Verified™ designation means Lightning is a vetted and trusted solution for public safety, meeting FirstNet app requirements. Additionally, FirstNet subscribers will benefit from FirstNet's reliability when using Lightning.
FirstNet, Built with AT&T is bringing public safety communications into the 21st century with new, innovative capabilities to strengthen first responders' incident response. And it's helping them connect to the critical information they need – every day and in every emergency.
“We only add applications to the FirstNet App Catalog that are high quality and relevant to public safety. And we’re pleased that Lightning is now Verified and available to FirstNet subscribers,” said Matt Walsh, assistant vice president (AVP) of product management and development, FirstNet Program at AT&T. “Lightning will bring public safety additional capabilities to improve emergency response outcomes for all agencies and extend the power of NG911 to first responders through enhanced situational awareness and resilience to the field.”
“Through our work with first responders, we heard their need for innovative applications to assist with their lifesaving missions. FirstNet is helping to address these needs, and we are pleased to welcome Lightning to the FirstNet App Catalog,” said Jeff Bratcher, chief network and technology officer, First Responder Network Authority.
To learn more about Lightning, go to https://rapiddeploy.com/lightning. Click here for a full list of apps in the FirstNet App Catalog. For more on FirstNet, check out FirstNet.com.
FirstNet and the FirstNet logo are registered trademarks and service marks of the First Responder Network Authority. All other marks are the property of their respective owners.
About RapidDeploy
Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2024, RapidDeploy earned recognition for the 7th year in a row as a prominent company to watch on the GovTech 100 list, and as a winner on Fast Company’s 2024 Most Innovative Company list. Learn more at www.rapiddeploy.com.
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Media Contact:
Kathy Mammon
Vice President, Marketing
RapidDeploy
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AUSTIN, Texas (April 16, 2024) - FOR IMMEDIATE RELEASE – RapidDeploy, the leading cloud-native solution provider for public safety, has proudly awarded Maui County 911 with the prestigious RapidDeploy Superstar Award in recognition of their exceptional performance during the wildfires that devastated Maui on August 8, 2023.
Maui County telecommunicators played a pivotal role in responding to the catastrophic fires, answering over 4,500 calls in a single day, nearly triple the usual volume. Despite the immense pressure and uncertainty, the telecommunicators remained steadfast in their commitment to public safety, guiding community members to safety and coordinating an exceptional emergency response effort.
"The Maui County team demonstrated extraordinary courage and dedication during one of the most challenging disasters in recent history," said Steve Raucher, RapidDeploy CEO and co-founder. "Their selfless actions and tireless efforts saved lives and protected the community during a time of crisis."
RapidDeploy's Next Generation 911 (NG911) technology empowers telecommunicators with advanced tools and capabilities, including access to precise caller locations, text messaging with callers, and the ability to initiate video calls. The innovative features of RapidDeploy's Radius Mapping technology played a critical role in supporting Maui County telecommunicators during the wildfires, enabling them to coordinate resources and deliver life-saving assistance efficiently.
"We're proud to honor the Maui County team for their heroic actions and unwavering commitment to public safety," added Raucher. "Their exemplary service sets a standard of excellence for emergency response nationwide."
The Superstar Award reflects RapidDeploy's ongoing commitment to recognize first responders' extraordinary efforts and highlight innovative technology's impact on emergency response. By showcasing real-life examples of heroism and the capabilities of RapidDeploy's NG911 solutions, RapidDeploy aims to inspire and empower first responders with access to mission-critical data to drive faster, more effective emergency responses.
Maui Police Department Chief John Pelletier expressed his gratitude for the award and its potential impact on recruitment efforts, stating, "Awards like this showcase the vital role of telecommunicators and help attract top talent to our department. We're proud to recognize our telecommunicators as the true heroes they are."
RapidDeploy has shared a video capturing this Superstar Award story and ceremony here. For more information about RapidDeploy and its technology solutions for public safety, visit www.rapiddeploy.com.
About RapidDeploy:
Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2024, RapidDeploy earned recognition for the 7th year in a row as a prominent company to watch on the GovTech 100 list, and as a winner on Fast Company’s 2024 Most Innovative Company list. Learn more at www.rapiddeploy.com.
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AUSTIN, Texas (March 26, 2024) - FOR IMMEDIATE RELEASE – RapidDeploy, the leading cloud-native solution provider for public safety, proudly announces the recipient of its quarterly Superstar Award, recognizing exceptional bravery and outstanding contributions to emergency response. This prestigious award celebrates individuals who make a life-saving impact, demonstrate exceptional use of RapidDeploy technology, and continue to enhance emergency response within their communities.
Communications Supervisor Derrik Gregg from the Scottsdale Police Department exemplified the spirit of the Superstar Award with his remarkable actions on the night of September 1st, 2023. Responding to a 911 call that disconnected abruptly, Derrik utilized RapidDeploy's cutting-edge Radius Mapping technology to track the caller's location, despite her inability to verbally communicate the emergency due to a dangerous situation. Through his quick thinking and resourcefulness, Derrik coordinated with law enforcement, leading to the successful rescue of a female passenger who had been a victim of domestic violence.
"Derrik Gregg's courageous actions epitomize the dedication and resilience of our first responders," said Steve Raucher, CEO and co-founder of RapidDeploy. "His swift and decisive response and his mastery of the RapidDeploy technology played a critical role in saving a life and ensuring public safety. We are proud to honor Derrik with the Superstar Award and commend his commitment to serving his community."
The Superstar Award is part of RapidDeploy's ongoing focus to recognize the extraordinary efforts of emergency personnel and highlight the impact of innovative technology in emergency response. By showcasing real-life examples of heroism and the capabilities of RapidDeploy's Next Generation 911 solutions, RapidDeploy aims to inspire and empower first responders with access to mission-critical data, all in a single pane of glass, to drive faster, more effective emergency response.
RapidDeploy encourages nominations and submissions of heroic stories from first responders across the nation. Stories can be submitted through RapidDeploy's website for consideration in future Superstar Award ceremonies here. In addition, RapidDeploy has also shared a video capturing this Superstar Award here.
About RapidDeploy
Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations.
With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2024, RapidDeploy earned recognition for the 7th year in a row as a prominent company to watch on the GovTech 100 list, and as a winner on Fast Company’s 2024 Most Innovative Company list. Learn more at www.rapiddeploy.com.
AUSTIN, Texas (March 19, 2024) - FOR IMMEDIATE RELEASE – RapidDeploy, the leader in cloud-native technology solutions for public safety, has been named to Fast Company’s prestigious list of the World’s Most Innovative Companies of 2024.
This year’s list shines a spotlight on businesses that are shaping industry and culture through their innovations. These organizations are setting new standards and achieving remarkable milestones in all sectors of the economy. Alongside the World's 50 Most Innovative Companies, Fast Company recognizes 606 organizations across 58 sectors and regions.
RapidDeploy achieved significant milestones in the past year in advancing its mission to save lives by transforming emergency response and delivering on the promise of Next Generation 911 (NG911).The company launched Lightning, the groundbreaking mobile app designed to deliver critical 911 call data directly to field responders' smartphones and tablets. Lightning provides real-time insights and location accuracy, empowering field responders to make informed decisions and expedite emergency response efforts.
RapidDeploy's collaboration with the Kansas 911 Coordinating Council to roll out the Lightning mobile app to 25,000 first responders marks a milestone in advancing NG911 solutions statewide. By leveraging cloud-native mapping, analytics and mobile technology, RapidDeploy is leading the public safety industry forward by providing enhanced situational awareness data for first responders in the field.
Steve Raucher, CEO and co-founder of RapidDeploy, expressed his gratitude for the recognition, stating, "Being named one of Fast Company’s Most Innovative Companies is a privilege and recognition of the hard work and dedication of our team. We are committed to building cutting-edge technology that revolutionizes emergency response and ensures the safety of communities nationwide."
The World's Most Innovative Companies stands as Fast Company's hallmark franchise and one of its most anticipated editorial efforts of the year.
Fast Company's editors and writers identified the companies driving progress around the world and across industries, evaluating thousands of submissions through a competitive application process. The result is a globe-spanning guide to innovation today, from early-stage startups to some of the most valuable companies in the world.
“Our list of the Most Innovative Companies is both a comprehensive look at the innovation economy and a snapshot of the business trends that defined the year,” said Fast Company editor-in-chief Brendan Vaughan. “We saw extraordinary innovation across the board in 2023, but we also saw a handful of clear patterns: the growing footprint and impact of AI, the triumphant return of live events, and great leaps forward in climate tech. We face daunting challenges on many fronts, but the solutions we celebrate in MIC give me plenty of hope about the future.”
RapidDeploy's innovative solutions, including Lightning Mobile, Radius Mapping and Eclipse Analytics have garnered praise from government agencies, investors and industry experts alike. By harnessing the power of cloud computing, real-time data analytics and integrated communication tools, RapidDeploy is addressing critical societal issues and shaping the future of emergency response.
For more information about RapidDeploy and its innovative solutions, learn more here.
About RapidDeploy
Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission critical situations.
With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2024, RapidDeploy earned recognition for the 7th year in a row as a prominent company to watch on the GovTech 100 list, and as one of Fast Company’s Most Innovative Companies. Learn more at www.rapiddeploy.com.
About Fast Company
Fast Company is the only media brand fully dedicated to the vital intersection of business, innovation, and design, engaging the most influential leaders, companies, and thinkers on the future of business. Headquartered in New York City, Fast Company is published by Mansueto Ventures LLC, along with our sister publication Inc., and can be found online at www.fastcompany.com.
AUSTIN, Texas (February 29, 2024) - FOR IMMEDIATE RELEASE – RapidDeploy, the leader in cloud-native technology solutions for public safety, today announced a partnership with Singlewire Software (Singlewire), a pioneer in panic button solutions for enhanced safety and security, to enhance emergency response capabilities for schools. By integrating Singlewire's award-winning InformaCast technology with RapidDeploy's Next Generation 911 (NG911) Radius Mapping solution, the partnership aims to empower public safety to respond swiftly and effectively to critical incidents, enhancing the safety and security of students, faculty, and staff.
The collaboration between RapidDeploy and Singlewire will enable Public Safety Answering Points (PSAPs) to seamlessly integrate panic button alert notifications into RapidDeploy's Radius Mapping platform. This integration will facilitate data from Singlewire ‘s panic button to local 911 agencies when a panic alarm is activated, enhancing situational awareness and expediting emergency response efforts during school-related incidents.
"School safety is a top priority for Public Safety across the US, and our partnership with Singlewire underscores our commitment to provide schools with the tools and technologies they need to protect their communities," said Steve Raucher, CEO of RapidDeploy. "By integrating Singlewire's InformaCast panic button solutions with RapidDeploy, we are providing a single platform for all emergency notification solutions, allowing schools and first responders to streamline response efforts and reduce response times. The safety and well-being of our schools is of critical importance, and this feels like one step closer to safer schools and communities.”
Singlewire's InformaCast technology enables schools to deliver intrusive, attention-getting audio, text and visual alerts throughout their facilities and to people's mobile devices. With its robust incident management capabilities, InformaCast empowers schools to respond effectively to emergencies while streamlining daily communications.
"Singlewire is proud to partner with RapidDeploy to enhance emergency response solutions for schools," said Terry Swanson, President and CEO of Singlewire. "By integrating our panic button technology with RapidDeploy's platform, together, we will empower schools to enhance their emergency response capabilities and better protect students, teachers, and first responders."
The partnership between RapidDeploy and Singlewire aligns with the immediate market need to align with school safety regulations, such as Alyssa's Law, by delivering enhanced emergency 911 response capabilities to schools. As school-related emergencies continue to rise, the integration of panic button alert data directly into the RapidDeploy Radius Mapping solution will play a crucial role in improving communication and situational awareness during critical incidents.
Through this partnership, mass notifications can be initiated, and response scenarios activated in a threat. This offers advantages not only to schools but also to businesses, government agencies, retail establishments, healthcare facilities, and public venues that may need to initiate lockdowns and security measures for their facilities.
For more information about RapidDeploy and Singlewire's partnership, visit The Power of Mass Notification, Incident Management, and PSAP Connectivity.
About RapidDeploy
Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission critical situations.
With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2023, RapidDeploy earned recognition for the 6th year in a row as a prominent company to watch on the GovTech 100 list, and as one of the best places to work by Built In Austin. Learn more at www.rapiddeploy.com.
About Singlewire Software
Singlewire Software, based in Madison, Wis., is the developer of InformaCast and Visitor Aware, two solutions that enable organizations to detect threats, notify everyone, and manage incidents. More than 5,000 organizations in over 80 countries use these tools to enhance safety and communication so they can protect their most important asset: their people. From screening visitors to sending alerts and handling critical events, Singlewire Software offers solutions for every safety challenge. To learn more, visit www.singlewire.com.
AUSTIN, Texas (February 27, 2024)- FOR IMMEDIATE RELEASE - RapidDeploy, the leader in cloud-native technology solutions for public safety, announced an integration with Raptor Technologies (Raptor), the leading provider of school safety software, to improve emergency communications and notification methods between schools and 911 agencies when faced with critical and threatening situations.
RaptorTechnologies provides a panic alert system to over 3,500 school districts throughout the U.S., while RapidDeploy is used by over 1,500 911 agencies for its Next Gen 911 mapping solution. Together, the companies will empower faster and more effective emergency responses by automating the delivery of data from Raptor Alert, a silent panic button alert system, directly into RapidDeploy’s platform.
“We are living in a time of increased threats to our schools and our panic button alert system shares critical information with the right teams in seconds,” said Chris Noell, Chief Product Officer, Raptor Technologies. “Our integration withRapidDeploy ensures that schools have a direct and reliable method of connecting to 911 agencies and sharing location information so that they can get the emergency assistance they need.”
Through the RapidDeploy and Raptor Technologies partnership, first responders and emergency communications centers are instantly notified when a user initiates a panic button alert, giving immediate access to critical context about the incident directly within RapidDeploy’s Next Gen 911 solutions. This information includes the name of the school, emergency type, location, name and phone number of the caller, lat/long, and more.
“Raptor’s panic button alert system provides an added layer of protection and can be the information that makes all the difference in how teams prepare, direct their resources and coordinate their response,” said Steve Raucher, CEO and Co-founder atRapidDeploy. “We are continuing to build on our mission of reducing response times to save lives by integrating the data and partners that truly matter.”
Raptor’s panic button alert system will be integrated into Radius Mapping, a Next Gen911 primary call-taking map used by telecommunicators and dispatchers, and intoLightning, Radius’ companion app that provides critical information directly to field responders via their mobile device.
Alyssa's Law a legislative initiative that requires all public school and charter schools to install silent alert technology has become a huge driver of new school safety measures across states in the U.S. Panic buttons are typically used during emergencies such as lockdowns and evacuations and are becoming more widely adopted as state lawmakers approve the funding necessary for implementation.
Learn more about Raptor and RapidDeploy here.
About RapidDeploy
Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission critical situations.
With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2023, RapidDeploy earned recognition for the 6th year in a row as a prominent company to watch on the GovTech 100 list, and as one of the best places to work by Built In. Learn more at www.rapiddeploy.com.
About Raptor Technologies
Founded in 2002, Raptor has partnered with over 60,000schools in 55 different countries, including over 5,300 K-12 US school districts, to provide integrated visitor, volunteer, attendance, dismissal, emergency management, and safeguarding software and services covering the complete spectrum of school and student safety. To learn more about becoming a partner with Raptor Technologies, visit www.raptortech.com/raptor-connect.
AUSTIN, Texas (February 22, 2024)- FOR IMMEDIATE RELEASE - RapidDeploy, the leading cloud-native solution provider for public safety, today announced its partnership with the Alabama 9-1-1 Board, providing efficient and effective 911 call analytics to emergency communications districts (ECDs) and Public Service Answering Points (PSAPs) across the state. The statewide partnership will enable ECDs and PSAPs to have a comprehensive cloud-native analytics platform to meet the need for reliable data consistency across agencies, real-time insights and actionable intelligence.
As Alabama moves toward an overhaul of its 9-1-1 infrastructure, ECDs are increasingly taking advantage of cloud-native solutions to improve logistics and processes, and to ensure continuity of emergency operations. From analyzing call volume and patterns, to understanding trends via real-time dashboards and easy-to-use queries, RapidDeploy’s EclipseAnalytics platform will empower data-driven decision making across every PSAP and district in Alabama.
“We’ve seen Eclipse customers gain a strategic advantage by focusing on insights that matter, and we are thrilled to support the Alabama9-1-1 Board with their analytics initiative,” said Steve Raucher, CEO and Co-Founder of RapidDeploy. “Effective emergency response is about analyzing, learning and continuously optimizing 911 operations to drive better outcomes, improve workflows and enhance agency performance.”
The partnership is derived from Alabama’s longstanding public safety geographic information systems (GIS) solution provider, DATAMARK, which has been working with RapidDeploy since 2022 to provide clients across the U.S. with the ability to leverage authoritative data.
“RapidDeploy has proven experience with statewide deployments and is well aligned with Alabama’s NG911 initiatives,” said Leah Missildine, Executive Director, Alabama 911Board. “Insights are now a necessity, not a luxury, for stakeholders across the state, and RapidDeploy is uniquely positioned to close this gap with the reliability, flexibility and scale of its platform.”
Alabama will begin roll out of Eclipse Analytics in Q12024 and leverage RapidDeploy’s Center of Excellence which is responsible for deployment, implementation, training and onboarding, inclusive of an on-demand learning academy, in-app tutorials and instructor-led training sessions.
To learn more about Eclipse Analytics, visit: https://rapiddeploy.com/analytics
AboutRapidDeploy
Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations.
With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2023, RapidDeploy earned recognition for the 6th year in a row as a prominent company to watch on the GovTech 100 list, and as one of the best places to work by Built In. Learn more at www.rapiddeploy.com.
New 2024 Trends Outlook Highlights Driving Factors in Creating a More Connected Emergency Response Ecosystem
AUSTIN, Texas (January 18, 2024) - FOR IMMEDIATE RELEASE – RapidDeploy, the leader in cloud-native technology solutions for public safety, today released “5 Trends Driving a More Connected Emergency Response Ecosystem,” a free to download e-book which highlights the transformative impact of data-driven approaches on the emergency response ecosystem in the United States.
To access the free e-book click the link here.
RapidDeploy analyzed 911 call data across over 1,500 ECCs/PSAPs and thousands of platform users, and conducted a series of interviews with customers to develop a 2024 outlook on emergency response. RapidDeploy’s platform showed a significant increase in the rise of mobile-enabled communication channels for emergency response, showing a 118% increase in the use of text and a 70% increase in the use of live video from 2022 to 2023. These increases follow the rising trend in the number of 911 calls coming from mobile devices and demonstrate the growing adoption of cloud-native platforms within emergency call centers.
The e-book highlights the following trends shaping the future of public safety, including:
“Data intelligence is a growing trend across public safety and has become essential to the teams regardless of agency size,” said Christy Williams, Director of 9-1-1, North Central Texas Emergency Communications District. “We are actively capturing a vast amount of information and leveraging cloud-native tools to then extract the intelligence that matters most. This year, we can expect to hear less talk about more data and a greater emphasis on how we as an industry leverage the right data to improve emergency response for citizens and our dedicated teams.”
Steve Raucher, CEO and Co-founder at RapidDeploy, further emphasizes the importance of these trends: "Our customers are becoming much more accustomed to leveraging cloud-native solutions as part of their 911 workflow. We’re seeing teams combine the power of location accuracy and movement tracking with live video and text, putting multiple capabilities together to change the outcome of an emergency. Our 2024 outlook rounds up the trends and importance of new technologies across the respective stakeholders and institutions supporting telecommunicators and dispatchers, field responders and administrators within public safety.”
About RapidDeploy
Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2024, RapidDeploy earned recognition for the 6th year in a row as a prominent company to watch on the GovTech 100 list, and as one of the best places to work by Built In. Learn more at www.rapiddeploy.com.
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RapidDeploy launches new quarterly award to recognize first responders for their excellence in action and resilience in crisis
AUSTIN, TX (October 28th, 2023) - FOR IMMEDIATE RELEASE - RapidDeploy, the leading cloud-native solution provider for Public Safety, today announced the official launch of its quarterly Superstar Award, to coincide with National First Responders Day. Presented as a prestigious, engraved glass trophy, the Superstar Award is reserved for those who make a life-saving impact, demonstrate exceptional use of RapidDeploy technology, and continue to enhance emergency response throughout their community.
The Superstar Award recognizes heroes and individuals in emergency call centers and public safety answering points nationwide, by highlighting the 911 emergencies where RapidDeploy played a role in supporting a better outcome, from delivering the right mission-critical data to saving lives.
On August 18th, 2023, RapidDeploy presented the inaugural Superstar Award to dispatcher Heather Mayo from Walton County Sheriff’s Office for saving the life of a stranded boater. Using RapidDeploy’s Next Gen 911 mapping solution, Mayo initiated a live 911 video stream and was able to help the caller get her boat started. Mayo then used RapidDeploy’s enhanced 911 location feature to help the caller retrace her route back to her husband and get him back on board, ultimately saving his life.
More recently, on October 17th, RapidDeploy honored Meghan Gonzalez from California’s Riverside County’s Sheriff's Office for her pivotal role in rescuing a kidnapped victim. Gonzalez received an open-line 911 call with concerning sounds, suggesting an urgent plea for help. By leveraging RapidDeploy’s mapping solution, Gonzalez was able to locate the caller and initiate 2-way text, which helped gather the critical intelligence needed to obtain a description of the kidnapper’s vehicle, allowing teams to save the victim and apprehend the suspect.
“Meghan and Heather’s courage and commitment to public safety is truly inspiring and encapsulates the very nature of this award,” says Steve Raucher, CEO of RapidDeploy. “We are thrilled to support these first responders and highlight their dedication to their communities. RapidDeploy is committed to honoring heroes throughout National First Responders Day and beyond.”
RapidDeploy encourages first responders to nominate and submit fellow team members for their contributions and meaningful work in public safety.
The Superstar Award features three distinct criteria:
In addition to the Superstar Award and call for heroic stories, RapidDeploy has also shared a video to honor National First Responders Day. You can watch it here.
About RapidDeploy
Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2023, RapidDeploy earned recognition for the 5th year in a row as a prominent company to watch on the GovTech 100 list, and as one of the best places to work by Built In. Learn more at www.rapiddeploy.com.
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Public safety awareness and the innovation of Next Gen 9-1-1 makes a difference for first responders and communities across North Central Texas
ARLINGTON, TX (October 26, 2023) - FOR IMMEDIATE RELEASE - The North Central Texas Emergency Communications District (NCT9-1-1) is on a mission to improve emergency response with a dedicated program on public safety education, highlighting advancements in Next Generation 9-1-1 (NG9-1-1) solutions. This includes the continued focus of the Learn 9-1-1 application and the increasing role of modern 9-1-1 communication channels, such as live video, 2-way text, smartwatch notifications, plus more. In honor of National First Responders' Day, NCT9-1-1 and RapidDeploy, the leading cloud-native platform for public safety, are asking the public to remember essential guidelines when facing emergencies and contacting 9-1-1.
To support National First Responders Day, an annual celebration on October 28th, dedicated to recognizing the brave individuals, from dispatchers to telecommunicators to field responders, NCT9-1-1 and RapidDeploy have created vital tips when calling 9-1-1. Additionally, while launched in 2020, the Learn 9-1-1 application, a 9-1-1 simulator aimed at teaching citizens how to successfully call or text 9-1-1, is now re-emphasizing the need to educate the public on text capabilities.
“Our first responders are dedicated to delivering the most effective emergency response for our communities and we want to extend our gratitude to them on National First Responders Day by sharing tips that can transform and improve incident response,” said Christy Williams, Director, NCT9-1-1. “With the advancements in Next Generation 9-1-1, it is important that we continue to educate the public on the most up-to-date best practices when placing an emergency call to one of our 40 plus Emergency Communications Centers (ECCs).”
When it comes to contacting 9-1-1, here’s the following recommendations and guidance:
• Don't Hang Up: Accidental 9-1-1 calls happen—whether it's a pocket dial, a misdial, or a child playing with a phone. If you mistakenly dial 9-1-1, do not hang up immediately. Once a call is initiated, it must be answered by a dispatcher or telecommunicator at an ECC. Stay on the line, explain the accidental call, and answer their questions.
• Know Your Location: Knowing your exact location is crucial for a swift emergency response. Providing your location information saves time, reduces stress, and enables more effective and efficient response. In instances where you don’t know your location, NG9-1-1 Mapping solutions can help to pinpoint your whereabouts and get responders on the scene quickly.
• Call if You Can, Text if You Can't: Texting to-and-from 9-1-1 is available in NCT9-1-1’s service area. While calling is the most efficient, there are multiple situations when texting can be a viable communication method . Real-time two-way texting is an effective way to provide your location, describe the nature of your emergency, communicate with members of the Deaf and Hard of hearing communities, for individuals that speak different languages, or find themselves in situations that are not safe to speak.
• Consider Other Forms of Communication: Telecommunicators can also initiate live video streaming between them and the caller. With RapidVideo, a video capability from NCT9-1-1’s NG9-1-1 partner RapidDeploy, citizens can show the telecommunicator exactly what they are seeing. This provides transformative situational awareness and critical intelligence into the emergency. Alternatively, smartwatches can automatically notify ECCs of an emergency, providing location and medical information, along with a voice channel for speaking with the caller. Don’t forget about accessing digital methods of communication in critical moments.
For example, Northern Ellis Emergency Dispatch received a smartwatch fall detection call, which provided the ECC an open line to the man wearing the device. Additional information included his GPS coordinates and the caller’s medical history information, which was previously input by the patient into the smartwatch. Through the open line, the telecommunicator heard breathing, but the man was unresponsive to their questions. Thanks to modern communications technology like a smartwatch, combined with NG9-1-1 solutions from RapidDeploy, the telecommunicator pinpointed the patient’s location on the map inside the agency and see that the patient had preexisting health conditions. This helped them to dispatch the right emergency response teams in the most efficient amount of time.
• Remember Telecommunicators Are People Too: Always keep in mind that there's a human being on the other end of the line. Show compassion and respect to the 9-1-1 heroes who answer your calls, as they work diligently to ensure your safety.
“The digital age has ushered in a new set of expectations for emergency response where precision, immediacy, and diversified communication channels are now expected, especially when lives are on the line. We are proud to partner with customers like NCT9-1-1 who have helped to transform emergency response with their transition to NG9-1-1,” said Steve Raucher, CEO and Co-founder. “National First Responders Day is the perfect moment to further educate the public on the advancements in 9-1-1, and provide guidance on best practices for placing emergency calls. If we each do our part, we can save more lives.”
For more information on updates on 9-1-1 services and public safety, please visit NCT9-1-1’s website at www.nct911.org.
About North Central Texas Emergency Communications District:
The North Central Texas Emergency Communications District (NCT9-1-1) was created pursuant to Chapter 772, Subchapter H, of the Texas Health and Safety Code. NCT9-1-1 is engaged in the planning, implementation, and maintenance of an emergency 9-1-1 system for more than 40 Emergency Communications Centers (ECCs) in 13 counties surrounding the Dallas Fort Worth Metroplex. NCT9-1-1 serves a population of 1.7 million and covers 10,800+ square miles.
About RapidDeploy:
Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Telecommunicators, First Responders, and 911 agencies with Next Generation solutions that deliver intelligent information and drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, unified communications, and on-demand insights. Our products improve outcomes and ultimately save lives. In 2023, RapidDeploy earned recognition for the 5th year in a row as a prominent company to watch on the GovTech 100 list, and as one of the best places to work by Built In. Learn more at www.rapiddeploy.com.
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New additions to the leadership team will focus on strategic initiatives and accelerate growth
AUSTIN, TX(September 20, 2023) - FOR IMMEDIATE RELEASE - RapidDeploy, the leading cloud-native solution provider for Public Safety, today announced the appointments of Dami Bullock as Chief Revenue Officer and David Stack as Chief Financial Officer. Reporting to CEO and Co-Founder, Steve Raucher, Bullock will be responsible for all sales, partnerships, customer success, and delivery teams, while Stack will lead the company’s financial operations.
Dami Bullock joins RapidDeploy with over 25 years of experience in the Public Safety industry. Her career has spanned from her early days as a 911 dispatcher to senior executive roles at commercial, private, and publicly traded companies that offered SaaS solutions for 911 Telecom, Forensics, andIncident Management. Prior to joining RapidDeploy, Bullock was the Senior Vice President at ANDE Corp where she was responsible for driving revenue growth through strategic initiatives, customer engagement, and global sales, including executing an FBI pilot project valued at over $1 billion. As CEO and President of Corvena (formerly Knowledge Center), Bullock achieved double revenue growth and launched a groundbreaking product for incident management. During her near two-decade tenure at Intrado, Bullock held multiple senior executive positions, including VP of Major CarrierStrategy and Marketing, Vice President and General Manager, and SVP ofStrategic Carriers, all of which played an instrumental role in the company’s successful exit.
“Dami has built and led successful revenue organizations through her strategic customer and partner relationships, deep experience in public safety, and commitment to bringing impactful products to market,” said Steven Raucher, RapidDeployCEO and Co-Founder. “I am delighted to welcome Dami to RapidDeploy’s leadership team where her experience will be extraordinarily valuable as we continue to expand our national footprint, better serve our customers, and focus on our mission of saving lives by reducing response times.”
David Stack brings more than 25 years of financial executive experience to his role at RapidDeploy. Most recently, Stack served as CFO of The RepTrak company, a private equity-backed company. Prior to joining The RepTrak company, Stack was CFO at HubSpot, the leading inbound marketing and sales software company. While at HubSpot, Stack transformed the company from a million dollar venture capital-backed startup to a $100 million revenue run rate corporation. Stack also played a pivotal role in the successful sale of RSA Security to EMC Corporate for $2.3 billion in 2006.
“We are thrilled to welcome David to the RapidDeploy Team. David has an incredibly accomplished background growing companies and improving operations, and will be an invaluable asset to RapidDeploy, as he oversees our financial strategy,” adds Raucher, “His experience working across many corporate functions makes David uniquely positioned to support our long-term vision and lead RapidDeploy in its next phase of transformation and growth.”
The addition of Stack and Bullock to RapidDeploy’s leadership team comes at a time of significant growth for the company, with the expansion of their Next Generation 911 product suite. In August 2023, RapidDeploy announced Lightning—a mobile app for first responders. With Kansas 911 Coordinating Council signed up as their first statewide customer, this new mobile app delivers 911 call data and critical information directly to first responders’ mobile devices, including smartphones and tablets.
For more information, visit www.rapiddeploy.com.
About RapidDeploy
Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Telecommunicators, First Responders, and 911 agencies with Next Generation solutions that deliver intelligent information and drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, unified communications, and on-demand insights. Our products improve outcomes and ultimately save lives. In 2023, RapidDeploy earned recognition as a prominent company to watch on the GovTech 100 list, and as one of the best places to work by Built In. Learn more at www.rapiddeploy.com.
MediaContacts:
Shira Zwebner/Leigh Brandt
Lightspeed PR & Marketing for RapidDeploy
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The Lightning app will provide thousands of first responders with 911 call data in the palms of their hands, reducing response times and improving incident outcomes
AUSTIN, TX (August 3, 2023) - FOR IMMEDIATE RELEASE - RapidDeploy, the leading cloud-native solution provider for Public Safety, today announced Lightning, a new mobile app that delivers 911 call data and critical information directly to first responders’ mobile devices, including smartphones and tablets. Kansas will be the first statewide customer to harness the power of Lightning, enabling the sharing of data across state and local stakeholders, and providing more than 100 911 centers and 24,000 first responders access to real-time, life-saving information to aid in response efforts.
Typically, emergency response teams grapple with fragmented information, communication and barriers that persist between multiple agencies, limiting the information flowing directly into first responders in the field.
The Lightning application is powered by RapidDeploy’s primary call-taking map, Radius Mapping, extending Next Generation 911 technology beyond its current footprint of over 1,500 call centers, and through this mobile app into the hands of the responders on the front lines. First responders leveraging the mobile app will have access to real-time 911 call data, location accuracy, video feeds, GIS mapping layers, and more, providing situational awareness, improving joint inter-agency communications, and delivering a new level of visibility amongst responders.
Lightning plays a crucial role in RapidDeploy’s quest to democratize public safety by offering its comprehensive Next Generation 911 product suite of mapping, analytics, and now mobile capabilities, to all agencies. This approach ensures accessibility and promotes inclusivity, even in rural areas with limited technology. RapidDeploy’s new mobile app is secure, reliable, and accessible for Law Enforcement, Fire, EMS, Emergency Management, Highway Patrol and various other first responding agencies.
“Our new mobile app goes beyond the limitations of current tools in the field, giving first responders access to a mobile command center that empowers them with modern, life-saving technology,” says Steve Raucher, CEO of RapidDeploy. “Lightning consolidates critical information into hand-held view, allowing for seamless access to incident and responder location, streaming video, school blueprints, digitized maps, plus real-time coordination with 911 centers, other responding officers and agencies.”
The Kansas 911 Coordinating Council has been a statewide Radius Mapping customer since 2019, and will be the first to adopt the Lightning app statewide across all disciplines, making it available to thousands of first responders, including volunteers.
“The vote was unanimous to approve statewide procurement of RapidDeploy’s new mobile app, and as the first statewide customer, we are proud to adopt this ground-breaking technology,” said Michele Abbott, Communication and Training Coordinator, KS911 Coordinating Council. “Radius Mapping is already available across our 911 centers, and now with the addition of an app like Lightning, we can put the same level of mission-critical information in the hands of our field responders who risk their lives each and every day. We’re excited to offer this innovative solution to Law, Fire, and EMS, which will help prioritize the safety of those in the field and ensure that we can better serve our communities.”
Specific key features to include:
● Bring your own device (BYOD), making the app available to all first responders, from Law, Fire, EMS and beyond
● Responder location sharing (including Z-axis), providing a holistic view of critical incidents and tracking of first responders
● Live incident board for improved communications, response and better outcomes for large-scale incidents
● Vehicle telematics signals, visualizing cut plans to aide in extrication
● Direct access to CCTV and real-time video sharing supporting greater first responders preparedness and emergency outcomes
● View authoritative GIS and indoor floor plans directly within the mobile map
Lightning will offer broad device compatibility, supporting both iOS and Android platforms. Statewide licensing options will be available to enable organizations to implement this comprehensive emergency response solution throughout their jurisdictions.
The new Lightning application will be unveiled at APCO in Nashville, where Steve Raucher will be joined on stage by Troy Briggs, KS911 Coordinating Council Chairman, Haskell County Sheriff and Michele Abbott, Communication and Training Coordinator, KS911 Coordinating Council. The featured session will take place on Monday, August 7 at 3:45pm EST in the presentation theater location in the APCO exhibit hall.
For more information, visit the website here.
About RapidDeploy
Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Telecommunicators, First Responders, and 911 agencies with Next Generation solutions that deliver intelligent information and drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single screen, improving emergency response with location accuracy, situational awareness, unified communications, and on-demand insights. Our products improve outcomes and ultimately save lives. In 2023, RapidDeploy earned recognition as a prominent company to watch on the GovTech 100 list, and as one of the best places to work by Built In. Learn more at www.rapiddeploy.com.
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AUSTIN, TX (March 15, 2023) — FOR IMMEDIATE RELEASE — RapidDeploy, the leading provider of cloud-native 911 mapping and analytics solutions for Public Safety, today announced the appointment of Jo Kinsella to the company’s board of directors. A 20-year software veteran, Kinsella will provide strategic guidance on go-to-market and work alongside the executive team to drive revenue acceleration.
Kinsella joins RapidDeploy’s board of directors following her tenure as President of TVSquared, an adtech software company, which she co-founded in 2012 and lead to the successful acquisition by Innovid (NYSE: CTV) in 2022. Prior to TVSquared, Jo held various executive positions within fintech where she oversaw multiple disciplines globally across business development, sales, marketing and product.
“Jo is a passionate and accomplished leader with a strong track record setting high standards for revenue growth and leading emerging companies in go-to-market,” said Steven Raucher, CEO of RapidDeploy. “She maintains the view that change and innovation drives transformation and brings expertise in solving today’s challenges with new technology and data. I know that she will be a strategic advocate and advisor, and that she shares deeply in RapidDeploy’s mission to save lives.”
RapidDeploy has 10 state-wide contracts and supports 1500+ 911 centers nationwide with next-generation, cloud-native software. Emergency response and state-wide agencies leverage RapidDeploy’s products, such as Radius Mapping and Eclipse Analytics, to reduce response times, enhance situational awareness, and empower Public Safety leaders to make better decisions to improve the efficacy of the entire 911 workflow.
“I applaud the RapidDeploy team for their success and commitment to democratize public safety by ensuring that communities everywhere have access to the technology and data they need to save lives,“ said Jo Kinsella. “It is an honor to join their board and privilege to share in their important mission. l look forward to drawing from my experience across product, marketing, and sales to support the next stage of growth and build on their incredible momentum within the public safety market.”
Earlier this year, RapidDeploy announced $34M in new growth capital to accelerate go-to-market initiatives and fuel continued innovation in the public safety industry.
About RapidDeploy
RapidDeploy is the leading provider of mapping and analytics solutions in Public Safety, transforming 911 communications centers into data-centric organizations. RapidDeploy achieves its mission of saving lives by reducing response times with new levels of situational awareness and the seamless integration of third-party data onto its cloud-native platform, ensuring it is available when, where, and how telecommunicators and first responders need it. To learn more, visit https://www.rapiddeploy.com/ and follow us on LinkedIn, Facebook, and Twitter.
AUSTIN, TX (March 7, 2023) — FOR IMMEDIATE RELEASE — RapidDeploy, the leading provider of cloud-native 911 mapping and analytics solutions for Public Safety, announced today that they have partnered with EagleView, a leading provider of aerial imagery, analytics, and software. With this partnership, 911 call takers can save time and act with greater confidence through a single view that integrates critical site details, pinpointing the call location alongside real-time aerial imagery.
Up to date aerial imagery and next generation maps play a critical role in 911 emergencies with millions of call takers and emergency responders relying on them for accurate information. By integrating EagleView directly within RapidDeploy Radius Mapping solution, they are instantly armed with the intelligence needed to understand the situation on the ground, identifying building access points, key property details, and physical barriers such as waterways, railway lines, highways, or mountains.
“We are excited to partner with EagleView, an industry leader, that supports our mission to save lives,” said Steve Raucher, CEO and Co-founder at RapidDeploy. “Together, we have the coverage to deliver an integrated map at scale to thousands of customers. By adding rich layers of critical data within the map, RapidDeploy is powering a detailed, accurate view of a caller’s location, altitude, health, and telematics on a single pane of glass, ensuring that response teams have access to real-time data and that they can use the information most effectively.”
Contracted in over 1,500 emergency centers across the United States, RapidDeploy maps incoming calls alongside mobile location and other supplemental information on next generation maps with authoritative GIS data. RapidDeploy’s footprint, combined with EagleView’s client-base covering 1,800 counties nationwide, will make it easier for 911 call takers to access both the exact location and on the ground context, accelerating the delivery of timely and effective information to first responders in situations where seconds matter.
“Action taken based on incomplete or inaccurate information can endanger callers, victims, and responders,” said Robert Locke, President of Government Solutions at EagleView. “By partnering with RapidDeploy, a proven solution in Public Safety, 911 centers across the United States can view our high-resolution orthogonal imagery as part of the 911 call workflow.”
Radius Mapping integrated with aerial imagery is now available nationwide to 911 centers that have adopted RapidDeploy and EagleView technologies.
About RapidDeploy
RapidDeploy is the leading provider of mapping and analytics solutions in Public Safety, transforming 911 communications centers into data-centric organizations. RapidDeploy achieves its mission of saving lives by reducing response times with new levels of situational awareness and the seamless integration of third-party data onto its cloud-native platform, ensuring it is available when, where, and how telecommunicators and first responders need it. To learn more, visit https://www.rapiddeploy.com/ and follow us on LinkedIn, Facebook, and Twitter.
About EagleView
EagleView is a leader in geospatial technology, providing solutions that transform how customers work. EagleView has the most significant geospatial data and imagery library ever assembled, encompassing 94 percent of the U.S. population. EagleView’s unique technology portfolio comprises more than 300 patents, enabling it to offer highly differentiated software, imagery, and analytics products for multiple industries.
DETROIT (February 21, 2023) – FOR IMMEDIATE RELEASE GM's OnStar Emergency Advisors are now using RapidDeploy Radius Mapping technology to help improve incident response outcomes, which can benefit both OnStar members and emergency responders. When OnStar Emergency Advisors are notified of car crashes, stolen vehicles, button presses from inside the vehicle, or calls from OnStar members, they will now have a supplemental, map-based view of both publicly available and proprietary data, simplifying and helping to expedite the delivery of necessary services.
"We're combining 25+ years of OnStar's leadership with RapidDeploy Radius Mapping to enhance, digitize and modernize responses to incidences, streamlining our connection and awareness of members in times of need," said Mike Devereux, vice president of OnStar Safety and Connectivity at GM. "With more than 200 Emergency Advisors, OnStar acts as an emergency triage center. It's vital that we work with quick and concise data to help ensure a timely delivery of services to our members or connect them with public safety as necessary."
OnStar is utilizing RapidDeploy's platform to help synthesize telematics data in a map-based format to provide timely and clear situational awareness for the wide range of services OnStar Emergency Advisors perform for customers who have consented to receive those services. Key features of Radius Mapping technology include:
“We are honored to continue our work with OnStar as they bring RapidDeploy technology into the OnStar call centers,” said Steve Raucher, CEO and co-founder at RapidDeploy. “Next generation technology, while originally designed for 911, has many applications where modern mapping is needed to be combined with supplemental data and we are excited to work with OnStar as our first major enterprise customer.”
In 2021, OnStar started working with RapidDeploy to deliver vehicle telematics directly to 911 centers. That same year, GM Ventures announced its participation in the $40 million Series B funding round for RapidDeploy.
About General Motors (NYSE:GM) is a global company focused on advancing an all-electric future that is inclusive and accessible to all. At the heart of this strategy is the Ultium battery platform, which powers everything from mass-market to high-performance vehicles. General Motors, its subsidiaries and its joint venture entities sell vehicles under the Chevrolet, Buick, GMC, Cadillac, Baojun and Wuling brands. More information on the company and its subsidiaries, including OnStar, a global leader in vehicle safety and security services, can be found at https://www.gm.com.
About RapidDeploy
RapidDeploy is the leading provider of mapping and analytics solutions in Public Safety, transforming 911 communications centers of any size into data-centric organizations. RapidDeploy achieves its mission of saving lives by reducing response times with new levels of situational awareness and the seamless integration of third-party data onto its cloud-native platform, ensuring it is available when, where, and how telecommunicators and first responders need it. To learn more, visit https://www.rapiddeploy.com/ and follow us on LinkedIn, Facebook, and Twitter.
AUSTIN, TX (January 25, 2023) — FOR IMMEDIATE RELEASE RapidDeploy, the leading provider of cloud-native 911 mapping and analytics solutions for Public Safety, announced today $34 million in new growth capital led by Edison Partners, a leading growth equity investment firm, with participation from existing financial and strategic investors GreatPoint Ventures, Morpheus Ventures, GM Ventures, Ericsson Ventures, Tao Capital Partners, Clearvision Ventures, Tau Ventures, NedBank CIB, and others. This investment brings RapidDeploy’s total raised to $87 million.
RapidDeploy has grown to 10 statewide contracts and more than 1,500 contracted 911 centers using its platform. The company has also sold to major enterprise accounts, most recently General Motors’ OnStar for its call centers. This new growth investment will enable RapidDeploy to build on its successes, accelerate go-to-market initiatives, and continue innovating for the Public Safety sector. The company prides itself on how it supports its mission-critical customers and partners and will be scaling to meet the growing demand for their solutions.
“With this investment, we’ll be able to further our mission of saving lives by reducing response times,” said Steve Raucher, CEO and Co-founder at RapidDeploy. “We are excited to have Edison Partners as the lead investor with such deep operational expertise. This investment will help us serve our customers with proven experience in delivering tightly integrated mission-critical software to one of the most demanding industries in the United States. We are here to serve the mission!”
RapidDeploy’s next-generation, cloud-native solutions include Radius Mapping, a mapping tool designed to reduce response times and radically improve the way 911 calls are handled, and Eclipse Analytics, a solution that empowers Public Safety leaders to make better decisions to improve the efficacy of the entire 911 workflow. Both Radius Mapping and Eclipse Analytics are “best in class” solutions.
“First Responders should have access to configurable solutions that tap into all available data streams and communications methods in an easy-to-digest single pane of glass. RapidDeploy’s Radius Mapping and Eclipse Analytics product adoption provides strong validation that they are the solution of choice,” said Edison Partner Daniel Herscovici, who led the investment. “CEO Steve Raucher and his team are recognized as the premier partner and innovator with a significant technological advantage. Their vision of creating an operating system for next-generation 911 response will save lives and transform our nation’s emergency response infrastructure.”
“As an early investor in RapidDeploy, it is an honor to be a part of this journey. They transformed Public Safety, and continue to advance this industry,” said Ray Lane, Managing Partner at GreatPoint Ventures.
911 centers require a technology platform that delivers relevant and contextual emergency information in real time for those charged with responding to emergencies. RapidDeploy is a proven leader in next-generation technology at the state and local level and will use this investment to further support and prioritize its local, state, and federal communities.
About RapidDeploy
RapidDeploy is the leading provider of mapping and analytics solutions in Public Safety, transforming 911 and other emergency communications centers of any size into data-centric organizations. RapidDeploy achieves its mission of saving lives by reducing response times with new levels of situational awareness and the seamless integration of third-party data onto its cloud-native platform, ensuring it is available when, where, and how Telecommunicators and First Responders need it. To learn more, visit rapiddeploy.com and follow us on LinkedIn, Facebook, and Twitter.
About Edison Partners
Edison Partners is a leading growth equity firm providing the financial and intellectual capital that CEOs and their executive teams need to grow and scale their companies. The firm’s team brings more than 275 years of combined investing, operating and sector experience to each investment, accessible via the Edison Edge value creation platform, which is tailored to each business’ strategy, stage and operating needs. Edison targets high-growth financial technology, healthcare IT and vertical SaaS and marketplace companies located outside Silicon Valley with $10 million to $30 million in revenue. Investments also include buyouts, recapitalizations, spinouts, and secondary stock purchases. Edison’s active portfolio has created aggregated market value exceeding $10 billion. Edison Partners manages $1.6 billion in assets. For more information on Edison Partners, please visit edisonpartners.com and follow on LinkedIn.
Austin, Texas (November 18, 2022) – FOR IMMEDIATE RELEASE Today RapidDeploy, the leading cloud-native mapping and analytics solutions for Public Safety, announces that RapidDeploy Radius Mapping has been selected by Arlington, Virginia as their new 9-1-1 map. Radius Mapping is currently live in multiple 9-1-1 centers in the Washington, DC area, including Alexandria and Montgomery County, with more coming before the end of the year.
Radius Mapping integrates with incoming 9-1-1 calls as part of the 9-1-1 workflow, adding mobile caller location data, GIS authoritative data, and modern communication tools to find callers faster and improve the outcome of calls coming into the 9-1-1 center. With over 80% of 9-1-1 calls coming from cell phones, mobile handset data provide more accurate locations for First Responders, even tracking callers that are driving or walking. The call data is plotted alongside the network call data on maps with authoritative GIS data like metro lines, z-axis, and jurisdiction boundaries. 9-1-1 call takers have the option to communicate over the phone, through 2-way text with language translation, or with streaming video.
“We are excited to bring next-generation 9-1-1 technology to the citizens of Arlington, Virginia,” said Jacob Saur, ECC Administrator at Arlington County Government. “RapidDeploy Radius Mapping will help us locate residents and visitors calling into 9-1-1 faster in their time of need and adds the ability for us to text with language translation for non-native English speakers.”
Arlington, Virginia is part of the National Capital Region, which has multiple 9-1-1 centers across 2 states and the District of Colombia, to respond to residents and visitors. Many of them like Alexandria, VA have adopted next-generation RapidDeploy technology, which enables the different 9-1-1 centers to track 9-1-1 callers as the move through the densely populated area, ensuring that the callers get the care they need even as they move into different jurisdictions and cities.
“We are honored to provide RapidDeploy next-generation technology to Arlington, Virginia,” said Steve Raucher, CEO and Co-founder at RapidDeploy. “With the dense population and tourists in the city, Radius Mapping will have an immediate impact on outcomes of 9-1-1 calls.
Arlington ECC is live with network call, mobile location, and authoritative GIS data in Radius Mapping and will be adding the 2-way text and streaming video soon. With this transition to next-generation RapidDeploy technology, 9-1-1 Telecommunicators can respond faster and with new communication options to residents and tourists in Arlington, Virginia.
About RapidDeploy
RapidDeploy is the industry's leading provider of mapping and analytics solutions, transforming 9-1-1 communications centers of any size into data-centric organizations. RapidDeploy achieves its mission of saving lives by reducing response times with new levels of situational awareness and the seamless integration of third-party data onto its cloud-native platform, ensuring it is available when, where, and how Telecommunicators and First Responders need it. To learn more, visit https://www.rapiddeploy.com/ and follow us on LinkedIn, Facebook, and Twitter.
