When telecommunicator Ashley Willis (previously Rodriguez) saw an attempted 911 call appear on her primary call mapping screen, she immediately sprang into action. Using RapidDeploy’s Radius Mapping technology, she pinpointed the exact location of the dropped call, immediately deployed officers to the location, and simultaneously called back the number. Despite no answer, Ashley’s instincts told her something was wrong, and she quickly coordinated a response.
Her actions proved crucial. Upon arriving at the scene, officers discovered a 7-month pregnant woman who had been a victim of domestic abuse. Thanks to Ashley’s rapid response, the suspect was promptly arrested, and the victim was given life-saving assistance.
The advanced capabilities of RapidDeploy’s Radius Mapping technology played a vital role in this successful rescue. By providing precise caller location data, Ashley was able to use that pinpoint to give her the exact address of the dropped call and to coordinate an effective response, showcasing how advanced NG911 tools and human intuition can work together in emergency situations.
On July 10, 2024, RapidDeploy was thrilled to honor Ashley’s life-saving actions and present to Ashley the prestigious RapidDeploy Superstar award, which acknowledges the resourcefulness and resilience of those on the front lines. Whether it’s the first call coming in or the teams in the field, we continue to be inspired by the heroic work of first responders.
“Ashley Willis demonstrated extraordinary dedication and quick action during a critical moment,” said Steve Raucher, RapidDeploy CEO and co-founder. “We are proud to honor her life-saving actions and commitment to public safety.”
Ashley’s story is a powerful reminder of the tremendous impact first responders can have when empowered by advanced technology that enables swift response and coordination.
Watch the full award presentation, which took place at Indialantic Police Department in Florida, and catch behind-the-scenes action in our video recap below:
Do you know a colleague or friend who has shown bravery on the frontlines? We welcome you to submit a Save Story to celebrate and honor your colleagues!
For more stories like Ashley's and to learn about how RapidDeploy makes a difference in public safety, check out our save stories in action.
