Unlock critical insights to monitor performance and improve effectiveness
Post-call Reporting
Spot trends and gather information on call history
Call Volume
Detailed metrics by hour, shift, day, PSAP/ECC, etc.
Staffing Metrics
Granular insights by PSAP/ECC and staff / agent position — answering times, number of calls, performance stats, etc.
Misrouted Calls
Call routing data to identify patterns for transfers and misrouted calls
Call Records
Call and text transcripts for investigations and case closures
Free up time and reduce manual effort with on-demand insights
and easy-to-use reporting
Consistent Dataset
Single source for 911 call data collection to ensure consistency across PSAPs/ECCs
On-Demand Intelligence
24/7 access to live 911 data, supported by natural language inquires and a standard report library for frequent use
Customized Insights
Flexible platform with dashboards, customized reports and personalized scheduled reporting
Fast, Easy Access to In-depth Analytics
Instant access to in-depth insights — by day, time, PSAP, staff, etc. Fast, seamless access saves time for annual reports.
Justify funding and budgets, plan and forecast resources and staffing and
inform new protocols
Resourcing and Staffing Module
Identify trends and better forecast with
insight into staffing patterns, service levels,
resource allocation, performance stats, etc.
Budgets and Funding
Justify budgets and advocate for funding with data-backed results and metrics
Business Protocols
Solve operational challenges and improve process and standards with the right data
Call Routing
Make recommendations with insight into wireless routing, mis-routed calls, location of towers, etc.
