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February 22, 2024
RapidDeploy Launches Statewide Partnership with the Alabama 9-1-1 Board to Enhance Public Safety Operations

AUSTIN, Texas (February 22, 2024)- FOR IMMEDIATE RELEASE - RapidDeploy, the leading cloud-native solution provider for public safety, today announced its partnership with the Alabama 9-1-1 Board, providing efficient and effective 911 call analytics to emergency communications districts (ECDs) and Public Service Answering Points(PSAPs) across the state. The statewide partnership will enable ECDs and PSAPs to have a comprehensive cloud-based analytics platform to meet the need for reliable data consistency across agencies, real-time insights and actionable intelligence.

 

As Alabama moves toward an overhaul of its 9-1-1 infrastructure, ECDs are increasingly taking advantage of cloud-native solutions to improve logistics and processes, and to ensure continuity of emergency operations. From analyzing call volume and patterns, to understanding trends via real-time dashboards and easy-to-use queries, RapidDeploy’s EclipseAnalytics platform will empower data-driven decision making across every PSAP and district in Alabama.

 

“We’ve seen Eclipse customers gain a strategic advantage by focusing on insights that matter, and we are thrilled to support the Alabama9-1-1 Board with their analytics initiative,” said Steve Raucher, CEO and Co-Founder of RapidDeploy. “Effective emergency response is about analyzing, learning and continuously optimizing 911 operations to drive better outcomes, improve workflows and enhance agency performance.”

 

The partnership is derived from Alabama’s longstanding public safety geographic information systems (GIS) solution provider, DATAMARK, which has been working with RapidDeploy since 2022 to provide clients across the U.S. with the ability to leverage authoritative data.

 

“RapidDeploy has proven experience with statewide deployments and is well aligned with Alabama’s NG911 initiatives,” said Leah Missildine, Executive Director, Alabama 911Board. “Insights are now a necessity, not a luxury, for stakeholders across the state, and RapidDeploy is uniquely positioned to close this gap with the reliability, flexibility and scale of its platform.”

 

Alabama will begin roll out of Eclipse Analytics in Q12024 and leverage RapidDeploy’s Center of Excellence which is responsible for deployment, implementation, training and onboarding, inclusive of an on-demand learning academy, in-app tutorials and instructor-led training sessions.

 

To learn more about Eclipse Analytics, visit: https://rapiddeploy.com/analytics

 

AboutRapidDeploy

Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations.  

With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2023, RapidDeploy earned recognition for the 6th year in a row as a prominent company to watch on the GovTech 100 list, and as one of the best places to work by Built In. Learn more at www.rapiddeploy.com.

 

January 18, 2024
RapidDeploy Study Reveals Increase in Text and Video 911 Communications

New 2024 Trends Outlook Highlights Driving Factors in Creating a More Connected Emergency Response Ecosystem

AUSTIN, Texas (January 18, 2024) - FOR IMMEDIATE RELEASE RapidDeploy, the leader in cloud-native technology solutions for public safety, today released “5 Trends Driving a More Connected Emergency Response Ecosystem,” a free to download e-book which highlights the transformative impact of data-driven approaches on the emergency response ecosystem in the United States.

 

To access the free e-book click the link here.

 

RapidDeploy analyzed 911 call data across over 1,500 ECCs/PSAPs and thousands of platform users, and conducted a series of interviews with customers to develop a 2024 outlook on emergency response. RapidDeploy’s platform showed a significant increase in the rise of mobile-enabled communication channels for emergency response, showing a 118% increase in the use of text and a 70% increase in the use of live video from 2022 to 2023. These increases follow the rising trend in the number of 911 calls coming from mobile devices and demonstrate the growing adoption of cloud-native platforms within emergency call centers.

 

The e-book highlights the following trends shaping the future of public safety, including:

  • Greater Reliance on Data-Driven Approaches
  • Extending Next-Gen Technologies for the Field
  • 911 Text Messaging as a Must-Have Communication Channel
  • Rise of Live-Streaming Video Sharing
  • Information Sharing and Agency Collaboration

 

“Data intelligence is a growing trend across public safety and has become essential to the teams regardless of agency size,” said Christy Williams, Director of 9-1-1, North Central Texas Emergency Communications District. “We are actively capturing a vast amount of information and leveraging cloud-native tools to then extract the intelligence that matters most. This year, we can expect to hear less talk about more data and a greater emphasis on how we as an industry leverage the right data to improve emergency response for citizens and our dedicated teams.”

 

Steve Raucher, CEO and Co-founder at RapidDeploy, further emphasizes the importance of these trends: "Our customers are becoming much more accustomed to leveraging cloud-native solutions as part of their 911 workflow. We’re seeing teams combine the power of location accuracy and movement tracking with live video and text, putting multiple capabilities together to change the outcome of an emergency. Our 2024 outlook rounds up the trends and importance of new technologies across the respective stakeholders and institutions supporting telecommunicators and dispatchers, field responders and administrators within public safety.”

 

About RapidDeploy

Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2024, RapidDeploy earned recognition for the 6th year in a row as a prominent company to watch on the GovTech 100 list, and as one of the best places to work by Built In. Learn more at www.rapiddeploy.com.

 

Media Contacts:

Leigh Brandt

Lightspeed PR & Marketing for RapidDeploy

leigh@lightspeedpr.com

January 17, 2024
New resources for Sarasota County first responders
January 16, 2024
Radius Map Markups Save Critical Resources During Blizzard in Rice County, Kansas
Rice County, Kansas, January 16th, 2024 – Amidst blizzard conditions on January 8th, 2024, Rice County faced significant challenges, with eleven inches of snow and 41 mph winds in a 16-hour period. The Rice County Emergency Communications Center (RCECC) responded to thirty-nine traffic hazards during this intense weather event.

RCECC effectively employed a groundbreaking map markup feature within RapidDeploy’s Radius Mapping Solution. This innovative enhancement empowered telecommunicators to pinpoint the exact location of vehicles on the 911 map, providing detailed information including latitude, longitude, and vehicle description. RCECC Team Member, Scott Dellinger indicated, “We could verify that an officer had already checked the vehicle and everyone was safe.”

This strategic use of the new map markup feature ensured that critical resources were efficiently allocated, addressing thirty-nine traffic hazards, and allowing RCECC to manage over thirty additional emergency calls. Director Josh Michaelis emphasized, “Implementing emerging technologies such as map markups improves safety for both responders and citizens.”

The successful deployment of this technology not only highlights RCECC's and the Kansas 911 Coordinating Council’s commitment to leveraging innovative tools, but also highlights how advancements in emergency communication technology can significantly enhance public safety during challenging weather conditions.

Cutline:RCECC Team Member Scott Dellinger, QA
January 16, 2024
Sarasota 911 adds new technology to locate vehicles during an emergency
January 16, 2024
Upgraded technology helping with 911 calls in Sarasota County
January 4, 2024
Digital Tools See Major Uptake in Justice and Public Safety
January 4, 2024
RapidDeploy Listed as a GovTech Top100 Company for 2024
January 2, 2024
New technology lets first responders see 911 caller’s exact location
November 30, 2023
Saving Lives One Text at a Time: New technology helps public safety telecommunicators reach patients

November 30, 2023
My Technology Can: Put Next Gen 911 in Your Hands
November 28, 2023
New technology improves emergency service response times, dispatchers say
October 28, 2023
RapidDeploy Celebrates National First Responders Day with its Superstar Award

RapidDeploy launches new quarterly award to recognize first responders for their excellence in action and resilience in crisis

AUSTIN, TX (October 28th, 2023) - FOR IMMEDIATE RELEASE - RapidDeploy, the leading cloud-native solution provider for Public Safety, today announced the official launch of its quarterly Superstar Award, to coincide with National First Responders Day. Presented as a prestigious, engraved glass trophy, the Superstar Award is reserved for those who make a life-saving impact, demonstrate exceptional use of RapidDeploy technology, and continue to enhance emergency response throughout their community.

The Superstar Award recognizes heroes and individuals in emergency call centers and public safety answering points nationwide, by highlighting the 911 emergencies where RapidDeploy played a role in supporting a better outcome, from delivering the right mission-critical data to saving lives.  

On August 18th, 2023, RapidDeploy presented the inaugural Superstar Award to dispatcher Heather Mayo from Walton County Sheriff’s Office for saving the life of a stranded boater. Using RapidDeploy’s Next Gen 911 mapping solution, Mayo initiated a live 911 video stream and was able to help the caller get her boat started. Mayo then used RapidDeploy’s enhanced 911 location feature to help the caller retrace her route back to her husband and get him back on board, ultimately saving his life.  

More recently, on October 17th, RapidDeploy honored Meghan Gonzalez from California’s Riverside County’s Sheriff's Office for her pivotal role in rescuing a kidnapped victim. Gonzalez received an open-line 911 call with concerning sounds, suggesting an urgent plea for help.  By leveraging RapidDeploy’s mapping solution, Gonzalez was able to locate the caller and initiate 2-way text, which helped gather the critical intelligence needed to obtain a description of the kidnapper’s vehicle, allowing teams to save the victim and apprehend the suspect.  

“Meghan and Heather’s courage and commitment to public safety is truly inspiring and encapsulates the very nature of this award,” says Steve Raucher, CEO of RapidDeploy. “We are thrilled to support these first responders and highlight their dedication to their communities. RapidDeploy is committed to honoring heroes throughout National First Responders Day and beyond.”    

RapidDeploy encourages first responders to nominate and submit fellow team members for their contributions and meaningful work in public safety.  

The Superstar Award features three distinct criteria:

  • Innovative Use of RapidDeploy
  • Submissions must utilize RapidDeploy solutions in a critical, life-saving effort, and demonstrate the power of NG911 in approving the efficiency and effectiveness of the emergency services.  
  • Extraordinary Life Saving Impact
  • Submissions must be associated with cases where their actions led to significant life-saving outcomes.
  • Community Support and Beyond
  • Submissions must support a commitment to collaboration across colleagues, advancing 911 with new innovation, knowledge sharing and training, or volunteering efforts that contribute to improving emergency response.

In addition to the Superstar Award and call for heroic stories, RapidDeploy has also shared a video to honor National First Responders Day. You can watch it here.

About RapidDeploy

Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission critical situations.  With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2023, RapidDeploy earned recognition for the 5th year in a row as a prominent company to watch on the GovTech 100 list, and as one of the best places to work by Built In. Learn more at www.rapiddeploy.com.

###

Media Contacts:

Shira Zwebner/Leigh Brandt

Lightspeed PR & Marketing for RapidDeploy

shira@lightspeedpr.com

leigh@lightspeedpr.com

October 26, 2023
NCT9-1-1 & RapidDeploy Share Vital Tips for Emergency Calls in Honor of National First Responders Day

Public safety awareness and the innovation of Next Gen 9-1-1 makes a difference for first responders and communities across North Central Texas

ARLINGTON, TX (October 26, 2023) - FOR IMMEDIATE RELEASE - The North Central Texas Emergency Communications District (NCT9-1-1) is on a mission to improve emergency response with a dedicated program on public safety education, highlighting advancements in Next Generation 9-1-1 (NG9-1-1) solutions. This includes the continued focus of the Learn 9-1-1 application and the increasing role of modern 9-1-1 communication channels, such as live video, 2-way text, smartwatch notifications, plus more. In honor of National First Responders' Day, NCT9-1-1 and RapidDeploy, the leading cloud-native platform for public safety, are asking the public to remember essential guidelines when facing emergencies and contacting 9-1-1.

To support National First Responders Day, an annual celebration on October 28th, dedicated to recognizing the brave individuals, from dispatchers to telecommunicators to field responders, NCT9-1-1 and RapidDeploy have created vital tips when calling 9-1-1. Additionally, while launched in 2020, the Learn 9-1-1 application, a 9-1-1 simulator aimed at teaching citizens how to successfully call or text 9-1-1, is now re-emphasizing the need to educate the public on text capabilities.

“Our first responders are dedicated to delivering the most effective emergency response for our communities and we want to extend our gratitude to them on National First Responders Day by sharing tips that can transform and improve incident response,” said Christy Williams, Director, NCT9-1-1. “With the advancements in Next Generation 9-1-1, it is important that we continue to educate the public on the most up-to-date best practices when placing an emergency call to one of our 40 plus Emergency Communications Centers (ECCs).”

When it comes to contacting 9-1-1, here’s the following recommendations and guidance:

Don't Hang Up: Accidental 9-1-1 calls happen—whether it's a pocket dial, a misdial, or a child playing with a phone. If you mistakenly dial 9-1-1, do not hang up immediately. Once a call is initiated, it must be answered by a dispatcher or telecommunicator at an ECC. Stay on the line, explain the accidental call, and answer their questions.

Know Your Location: Knowing your exact location is crucial for a swift emergency response. Providing your location information saves time, reduces stress, and enables more effective and efficient response. In instances where you don’t know your location, NG9-1-1 Mapping solutions can help to pinpoint your whereabouts and get responders on the scene quickly.

Call if You Can, Text if You Can't: Texting to-and-from 9-1-1 is available in NCT9-1-1’s service area. While calling is the most efficient, there are multiple situations when texting  can be a viable communication method   . Real-time two-way texting is an effective way to provide your location, describe the nature of your emergency, communicate with members of the Deaf and Hard of hearing communities, for individuals that speak different languages, or find themselves in situations that are not safe to speak.

Consider Other Forms of Communication: Telecommunicators can also initiate live video streaming between them and the caller. With RapidVideo, a video capability from NCT9-1-1’s NG9-1-1 partner RapidDeploy, citizens can show the telecommunicator exactly what they are seeing. This provides transformative situational awareness and critical intelligence into the emergency. Alternatively, smartwatches can automatically notify ECCs of an emergency, providing location and medical information, along with a voice channel for speaking with the caller. Don’t forget about accessing digital methods of communication in critical moments.

For example, Northern Ellis Emergency Dispatch received a smartwatch fall detection call, which provided the  ECC an   open line to the man wearing the device. Additional information included  his GPS coordinates and the caller’s medical history information, which was previously input by the patient into the smartwatch. Through the open line, the telecommunicator heard breathing, but the man was unresponsive to their questions. Thanks to modern communications technology like a smartwatch, combined with NG9-1-1 solutions from RapidDeploy, the telecommunicator pinpointed the patient’s location on the map inside the agency and see that the patient had preexisting health conditions. This helped them to dispatch the right emergency response teams in the most efficient amount of time.

Remember Telecommunicators Are People Too: Always keep in mind that there's a human being on the other end of the line. Show compassion and respect to the 9-1-1 heroes who answer your calls, as they work diligently to ensure your safety.  

“The digital age has ushered in a new set of expectations for emergency response where precision, immediacy, and diversified communication channels are now expected, especially when lives are on the line. We are proud to partner with customers like NCT9-1-1 who have helped to transform emergency response with their transition to NG9-1-1,” said Steve Raucher, CEO and Co-founder. “National First Responders Day is the perfect moment to further educate the public on the advancements in 9-1-1, and provide guidance on best practices for placing emergency calls. If we each do our part, we can save more lives.”  

For more information on updates on 9-1-1 services and public safety, please visit NCT9-1-1’s website at www.nct911.org.

About North Central Texas Emergency Communications District:

The North Central Texas Emergency Communications District (NCT9-1-1) was created pursuant to Chapter 772, Subchapter H, of the Texas Health and Safety Code.  NCT9-1-1 is engaged in the planning, implementation, and maintenance of an emergency 9-1-1 system for more than 40 Emergency Communications Centers (ECCs) in 13 counties surrounding the Dallas Fort Worth Metroplex.  NCT9-1-1 serves a population of 1.7 million and covers 10,800+ square miles.

About RapidDeploy:

Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Telecommunicators, First Responders, and 911 agencies with Next Generation solutions that deliver intelligent information and drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, unified communications, and on-demand insights. Our products improve outcomes and ultimately save lives. In 2023, RapidDeploy earned recognition for the 5th year in a row as a prominent company to watch on the GovTech 100 list, and as one of the best places to work by Built In. Learn more at www.rapiddeploy.com.

October 25, 2023
Riverside County sheriff's dispatcher credited with saving kidnap victim's life after 911 call, text
October 18, 2023
Riverside County Communications Officer Gonzalez Receives RapidDeploy "Superstar" Award for Lifesaving Technology Use
October 18, 2023
Riverside County Sheriff's Officer awarded for work using text feature to save kidnapping victim
October 17, 2023
Text-from-911 Saves a Kidnapped Victim in Riverside County
October 10, 2023
Pay, training contributing factors to Kansas dispatcher shortage
September 20, 2023
RapidDeploy Appoints Dami Bullock as Chief Revenue Officer and David Stack as Chief Financial Officer

New additions to the leadership team will focus on strategic initiatives and accelerate growth

AUSTIN, TX(September 20, 2023) - FOR IMMEDIATE RELEASE - RapidDeploy, the leading cloud-native solution provider for Public Safety, today announced the appointments of Dami Bullock as Chief Revenue Officer and David Stack as Chief Financial Officer. Reporting to CEO and Co-Founder, Steve Raucher, Bullock will be responsible for all sales, partnerships, customer success, and delivery teams, while Stack will lead the company’s financial operations.

 

Dami Bullock joins RapidDeploy with over 25 years of experience in the Public Safety industry. Her career has spanned from her early days as a 911 dispatcher to senior executive roles at commercial, private, and publicly traded companies that offered SaaS solutions for 911 Telecom, Forensics, andIncident Management. Prior to joining RapidDeploy, Bullock was the Senior Vice President at ANDE Corp where she was responsible for driving revenue growth through strategic initiatives, customer engagement, and global sales, including executing an FBI pilot project valued at over $1 billion. As CEO and President of Corvena (formerly Knowledge Center), Bullock achieved double revenue growth and launched a groundbreaking product for incident management. During her near two-decade tenure at Intrado, Bullock held multiple senior executive positions, including VP of Major CarrierStrategy and Marketing, Vice President and General Manager, and SVP ofStrategic Carriers, all of which played an instrumental role in the company’s successful exit.

 

“Dami has built and led successful revenue organizations through her strategic customer and partner relationships, deep experience in public safety, and commitment to bringing impactful products to market,” said Steven Raucher, RapidDeployCEO and Co-Founder. “I am delighted to welcome Dami to RapidDeploy’s leadership team where her experience will be extraordinarily valuable as we continue to expand our national footprint, better serve our customers, and focus on our mission of saving lives by reducing response times.”

 

David Stack brings more than 25 years of financial executive experience to his role at RapidDeploy. Most recently, Stack served as CFO of The RepTrak company, a private equity-backed company. Prior to joining The RepTrak company, Stack was CFO at HubSpot, the leading inbound marketing and sales software company. While at HubSpot, Stack transformed the company from a million dollar venture capital-backed startup to a $100 million revenue run rate corporation. Stack also played a pivotal role in the successful sale of RSA Security to EMC Corporate for $2.3 billion in 2006.

 

“We are thrilled to welcome David to the RapidDeploy Team. David has an incredibly accomplished background growing companies and improving operations, and will be an invaluable asset to RapidDeploy, as he oversees our financial strategy,” adds Raucher, “His experience working across many corporate functions makes David uniquely positioned to support our long-term vision and lead RapidDeploy in its next phase of transformation and growth.”

 

The addition of Stack and Bullock to RapidDeploy’s leadership team comes at a time of significant growth for the company, with the expansion of their Next Generation 911 product suite. In August 2023, RapidDeploy announced Lightning—a mobile app for first responders. With Kansas 911 Coordinating Council signed up as their first statewide customer, this new mobile app delivers 911 call data and critical information directly to first responders’ mobile devices, including smartphones and tablets.

 

For more information, visit www.rapiddeploy.com.  

 

About RapidDeploy

Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Telecommunicators, First Responders, and 911 agencies with Next Generation solutions that deliver intelligent information and drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, unified communications, and on-demand insights. Our products improve outcomes and ultimately save lives. In 2023, RapidDeploy earned recognition as a prominent company to watch on the GovTech 100 list, and as one of the best places to work by Built In. Learn more at www.rapiddeploy.com.

 

MediaContacts:

Shira Zwebner/Leigh Brandt

Lightspeed PR & Marketing for RapidDeploy

shira@lightspeedpr.com

leigh@lightspeedpr.com

August 23, 2023
Havaíc Concludes Its Second Investment In The Cloud-Native Platform, RapidDeploy
August 21, 2023
RapidDeploy's 'Superstar’ dispatcher awarded for dramatic water rescue of husband and wife
August 21, 2023
Walton County Communication Training Officer honored for using technology to help save caller’s husband
August 4, 2023
RapidDeploy Uses ‘Lightning’ for Data Sharing in Emergencies
August 4, 2023
RapidDeploy announces Lightning mobile app, statewide deal in Kansas
August 3, 2023
Kansas 911 Awards RapidDeploy Multi-Year Statewide Contract for its New Mobile App, Lightning

The Lightning app will provide thousands of first responders with 911 call data in the palms of their hands, reducing response times and improving incident outcomes

 

AUSTIN, TX (August 3, 2023) - FOR IMMEDIATE RELEASE - RapidDeploy, the leading cloud-native solution provider for Public Safety, today announced Lightning, a new mobile app that delivers 911 call data and critical information directly to first responders’ mobile devices, including smartphones and tablets. Kansas will be the first statewide customer to harness the power of Lightning, enabling the sharing of data across state and local stakeholders, and providing more than 100 911 centers and 24,000 first responders access to real-time, life-saving information to aid in response efforts.

Typically, emergency response teams grapple with fragmented information, communication and barriers that persist between multiple agencies, limiting the information flowing directly into first responders in the field.

TheLightning application is powered by RapidDeploy’s primary call-taking map,Radius Mapping, extending Next Generation 911 technology beyond its current footprint of over 1,500 call centers, and through this mobile app into the hands of the responders on the front lines. First responders leveraging the mobile app will have access to real-time 911 call data, location accuracy, video feeds, GIS mapping layers, and more, providing situational awareness, improving joint inter-agency communications, and delivering a new level of visibility amongst responders.

Lightning plays a crucial role in RapidDeploy’s quest to democratize public safety by offering its comprehensive Next Generation 911 product suite of mapping, analytics, and now mobile capabilities, to all agencies. This approach ensures accessibility and promotes inclusivity, even in rural areas with limited technology. RapidDeploy’s new mobile app is secure, reliable, and accessible for Law Enforcement, Fire, EMS, Emergency Management, Highway Patrol and various other first responding agencies.

“Our new mobile app goes beyond the limitations of current tools in the field, giving first responders access to a mobile command center that empowers them with modern, life-saving technology,” says Steve Raucher, CEO of RapidDeploy. “Lightning consolidates critical information into hand-held view, allowing for seamless access to incident and responder location, streaming video, school blueprints, digitized maps, plus real-time coordination with 911 centers, other responding officers and agencies.”

The Kansas 911 Coordinating Council has been a statewide Radius Mapping customer since 2019, and will be the first to adopt the Lightning app statewide across all disciplines, making it available to thousands of first responders, including volunteers.  

“The vote was unanimous to approve statewide procurement of RapidDeploy’s new mobile app, and as the first statewide customer, we are proud to adopt this ground-breaking technology,” said Michele Abbott, Communication and Training Coordinator, KS911 Coordinating Council. “Radius Mapping is already available across our 911 centers, and now with the addition of an app like Lightning, we can put the same level of mission-critical information in the hands of our field responders who risk their lives each and every day. We’re excited to offer this innovative solution to Law, Fire, and EMS, which will help prioritize the safety of those in the field and ensure that we can better serve our communities.”

Specific key features to include:

●     Bring your own device (BYOD), making the app available to all first responders, from Law, Fire, EMS and beyond

●     Responder location sharing (including Z-axis), providing a holistic view of critical incidents and tracking of first responders

●     Live incident board for improved communications, response and better outcomes for large-scale incidents

●     Vehicle telematics signals, visualizing cut plans to aide in extrication  

●     Direct access to CCTV and real-time video sharing supporting greater first responders preparedness and emergency outcomes

●     View authoritative GIS and indoor floor plans directly within the mobile map

 

Lightning will offer broad device compatibility, supporting both iOS and Android platforms. Statewide licensing options will be available to enable organizations to implement this comprehensive emergency response solution throughout their jurisdictions.

The new Lightning application will be unveiled at APCO in Nashville, where Steve Raucher will be joined on stage by Troy Briggs, KS911 Coordinating Council Chairman, Haskell County Sheriff and Michele Abbott, Communication and TrainingCoordinator, KS911 Coordinating Council. The featured session will take place on Monday, August 7 at 3:45pm EST in the presentation theater location in the APCO exhibit hall.

 

For more information, visit the website here.  

 

About RapidDeploy

Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Telecommunicators, First Responders, and 911 agencies with Next Generation solutions that deliver intelligent information and drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single screen, improving emergency response with location accuracy, situational awareness, unified communications, and on-demand insights. Our products improve outcomes and ultimately save lives. In 2023, RapidDeploy earned recognition as a prominent company to watch on the GovTech 100 list, and as one of the best places to work by Built In. Learn more at www.rapiddeploy.com.

 

Media Contacts:

Shira Zwebner/Leigh Brandt

Lightspeed PR & Marketing for RapidDeploy

shira@lightspeedpr.com

leigh@lightspeedpr.com

June 16, 2023
RapidDeploy announces plans for RapidONE cloud-based 911 call-handling solution from IWCE's Urgent Communications
June 16, 2023
RapidDeploy Expands Cloud-Native Platform for Public Safety with New Emergency Call Handling Solution, RapidOne from Police Magazine
June 15, 2023
RapidDeploy Expands Cloud-Native Platform for Public Safety with New Emergency Call Handling Solution, RapidONE

RapidDeploy Expands Cloud-Native Platform for Public Safety with New Emergency Call Handling Solution, RapidONE

Fully based in the cloud, RapidONE combines 911 call handling and mapping, establishing a more efficient, resilient, and portable solution – all within a single pane of glass

AUSTIN,TX June 15, 2023 - RapidDeploy, the leading cloud-native solution provider for Public Safety, today announced its new, browser-based call handling solution, RapidONE. RapidONE enables hybrid work environments and eliminates legacy data silos by displaying all call-related information on a single screen, also known as a "single pane of glass."

Today, the majority of calls received by 911 centers are processed using outdated on-premises call handling solutions, which are unable to leverage next generation mapping technology. These centers are also facing a significant staffing crisis. NENA reports a 30% staffing shortage on average at 911 call centers across the nation. While a recent survey by the International Academies of Dispatch (IAED) and the National Association of State 911 Administrators (NASNA),expands on this and shows that 89% of centers surveyed have some vacancies.

This dual challenge underscores the critical need for a solution like RapidONE, which can address the limitations of legacy call handling systems, provide flexibility for the pressing staffing shortage, and consolidate the multi-monitor cumbersome workflows, ensuring efficient and effective emergency response.

RapidONE is embedded in RapidDeploy’s primary call-taking map, Radius Mapping, which provides a single platform for mission critical unified communications and supplemental data, including mobile location, situational awareness, GIS data, along with modern communication tools like two-way texting with AI-powered live translation, and streaming video from the caller’s handset. This streamlines the emergency response workflow and drives better outcomes.

“Our cloud-native platform is unifying call handling and mapping into one solution to simplify mission critical workflows, from the moment the call is answered to the moment resources are dispatched into the field,“ said Steve Raucher, CEO ofRapidDeploy. “Every moment matters, and the speed at which we can answer and connect 911 calls with the critical information powered by a resilient, single pane of glass is life-saving.”

RapidONE is built to i3 NENA standards, supports ESInet, and enables Telecommunicators and 911 agencies to benefit from having a single solution for communicating with callers and accessing the intelligent information they need to act fast, with accuracy and confidence from anywhere.

“Fusing cloud-native call handling and mapping into one solution is a major upgrade for public safety,” said Jacob Saur, ECC Administrator at Arlington ECC, which has been using RapidDeploy Radius Mapping since last year. “Call handling fully supported by the cloud and integrated with a primary map delivers the most critical touch points all in one place and provides a new level of resiliency and portability. Public safety teams can expect new opportunities for staffing models such as remote call-taking and the ability to have backup centers outside of traditional boundaries - all of which impact frontline support and the speed at which we can respond to critical incidents.”

RapidDeploy is currently deployed in over 1,500 emergency communications centers nationwide and integrates a robust network of partners and applications in a centralized Next Generation 911 ecosystem.

RapidONE will be available later this year. For more information, email rapidone@rapiddeploy.com.

 

About RapidDeploy

Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Telecommunicators, first responders, and911 agencies with Next Generation solutions that deliver intelligent information and drive better outcomes in mission critical situations. With a curated partner network, our platform combines mobile signals, critical datasets and call information into a single screen, improving emergency response with location accuracy, situational awareness, streamlined workflows and on-demand insights. Our products improve outcomes and ultimately save lives. In 2023, RapidDeploy earned recognition as a prominent company to watch on the GovTech 100 list, and as one of the best places to work by Built In. Learn more at www.rapiddeploy.com.

April 6, 2023
WCSO Dispatcher Helps Recover Stranded Boater Using New RapidDeploy Video Technology
April 5, 2023
Walton County Sheriff's Office Dispatcher Uses State-of-the-Art Technology with RapidDeploy Radius Mapping to Help Woman Save Her Husband
March 15, 2023
RapidDeploy Welcomes Go-to-Market Visionary and Software Veteran Jo Kinsella to Its Board of Directors

AUSTIN, TX (March 15, 2023) — FOR IMMEDIATE RELEASERapidDeploy, the leading provider of cloud-native 911 mapping and analytics solutions for Public Safety, today announced the appointment of Jo Kinsella to the company’s board of directors. A 20-year software veteran, Kinsella will provide strategic guidance on go-to-market and work alongside the executive team to drive revenue acceleration.

Kinsella joins RapidDeploy’s board of directors following her tenure as President of TVSquared, an adtech software company, which she co-founded in 2012 and lead to the successful acquisition by Innovid (NYSE: CTV) in 2022. Prior to TVSquared, Jo held various executive positions within fintech where she oversaw multiple disciplines globally across business development, sales, marketing and product.

“Jo is a passionate and accomplished leader with a strong track record setting high standards for revenue growth and leading emerging companies in go-to-market,” said Steven Raucher, CEO of RapidDeploy. “She maintains the view that change and innovation drives transformation and brings expertise in solving today’s challenges with new technology and data. I know that she will be a strategic advocate and advisor, and that she shares deeply in RapidDeploy’s mission to save lives.”

RapidDeploy has 10 state-wide contracts and supports 1500+ 911 centers nationwide with next-generation, cloud-native software. Emergency response and state-wide agencies leverage RapidDeploy’s products, such as Radius Mapping and Eclipse Analytics, to reduce response times, enhance situational awareness, and empower Public Safety leaders to make better decisions to improve the efficacy of the entire 911 workflow.

“I applaud the RapidDeploy team for their success and commitment to democratize public safety by ensuring that communities everywhere have access to the technology and data they need to save lives,“ said Jo Kinsella. “It is an honor to join their board and privilege to share in their important mission. l look forward to drawing from my experience across product, marketing, and sales to support the next stage of growth and build on their incredible momentum within the public safety market.”

Earlier this year, RapidDeploy announced $34M in new growth capital to accelerate go-to-market initiatives and fuel continued innovation in the public safety industry.

About RapidDeploy

RapidDeploy is the leading provider of mapping and analytics solutions in Public Safety, transforming 911 communications centers into data-centric organizations. RapidDeploy achieves its mission of saving lives by reducing response times with new levels of situational awareness and the seamless integration of third-party data onto its cloud-native platform, ensuring it is available when, where, and how telecommunicators and first responders need it. To learn more, visit https://www.rapiddeploy.com/  and follow us on LinkedIn, Facebook, and Twitter.

CONTACT:

Marni Burger

RapidDeploy

marni.burger@rapiddeploy.com

March 7, 2023
RapidDeploy Partners with EagleView to Save Critical Time for 911 Emergencies

AUSTIN, TX (March 7, 2023)FOR IMMEDIATE RELEASE —  RapidDeploy, the leading provider of cloud-native 911 mapping and analytics solutions for Public Safety, announced today that they have partnered with EagleView, a leading provider of aerial imagery, analytics, and software. With this partnership, 911 call takers can save time and act with greater confidence through a single view that integrates critical site details, pinpointing the call location alongside real-time aerial imagery.

Up to date aerial imagery and next generation maps play a critical role in 911 emergencies with millions of call takers and emergency responders relying on them for accurate information. By integrating EagleView directly within RapidDeploy Radius Mapping solution, they are instantly armed with the intelligence needed to understand the situation on the ground, identifying building access points, key property details, and physical barriers such as waterways, railway lines, highways, or mountains.  

“We are excited to partner with EagleView, an industry leader, that supports our mission to save lives,” said Steve Raucher, CEO and Co-founder at RapidDeploy. “Together, we have the coverage to deliver an integrated map at scale to thousands of customers. By adding rich layers of critical data within the map, RapidDeploy is powering a detailed, accurate view of a caller’s location, altitude, health, and telematics on a single pane of glass, ensuring that response teams have access to real-time data and that they can use the information most effectively.”

Contracted in over 1,500 emergency centers across the United States, RapidDeploy maps incoming calls alongside mobile location and other supplemental information on next generation maps with authoritative GIS data. RapidDeploy’s footprint, combined with EagleView’s client-base covering 1,800 counties nationwide, will make it easier for 911 call takers to access both the exact location and on the ground context, accelerating the delivery of timely and effective information to first responders in situations where seconds matter.

“Action taken based on incomplete or inaccurate information can endanger callers, victims, and responders,” said Robert Locke, President of Government Solutions at EagleView. “By partnering with RapidDeploy, a proven solution in Public Safety, 911 centers across the United States can view our high-resolution orthogonal imagery as part of the 911 call workflow.”

Radius Mapping integrated with aerial imagery is now available nationwide to 911 centers that have adopted RapidDeploy and EagleView technologies.

About RapidDeploy

RapidDeploy is the leading provider of mapping and analytics solutions in Public Safety, transforming 911 communications centers into data-centric organizations. RapidDeploy achieves its mission of saving lives by reducing response times with new levels of situational awareness and the seamless integration of third-party data onto its cloud-native platform, ensuring it is available when, where, and how telecommunicators and first responders need it. To learn more, visit https://www.rapiddeploy.com/  and follow us on LinkedIn, Facebook, and Twitter.

About EagleView

EagleView is a leader in geospatial technology, providing solutions that transform how customers work. EagleView has the most significant geospatial data and imagery library ever assembled, encompassing 94 percent of the U.S. population. EagleView’s unique technology portfolio comprises more than 300 patents, enabling it to offer highly differentiated software, imagery, and analytics products for multiple industries.

February 23, 2023
OnStar Emergency Advisors Now Using RapidDeploy Radius Mapping Technology
February 21, 2023
OnStar and RapidDeploy Work Together to Enhance the Incident Response Experience

DETROIT (February 21, 2023) – FOR IMMEDIATE RELEASE  GM's OnStar Emergency Advisors are now using RapidDeploy Radius Mapping technology to help improve incident response outcomes, which can benefit both OnStar members and emergency responders. When OnStar Emergency Advisors are notified of car crashes, stolen vehicles, button presses from inside the vehicle, or calls from OnStar members, they will now have a supplemental, map-based view of both publicly available and proprietary data, simplifying and helping to expedite the delivery of necessary services.

"We're combining 25+ years of OnStar's leadership with RapidDeploy Radius Mapping to enhance, digitize and modernize responses to incidences, streamlining our connection and awareness of members in times of need," said Mike Devereux, vice president of OnStar Safety and Connectivity at GM. "With more than 200 Emergency Advisors, OnStar acts as an emergency triage center. It's vital that we work with quick and concise data to help ensure a timely delivery of services to our members or connect them with public safety as necessary."

OnStar is utilizing RapidDeploy's platform to help synthesize telematics data in a map-based format to provide timely and clear situational awareness for the wide range of services OnStar Emergency Advisors perform for customers who have consented to receive those services. Key features of Radius Mapping technology include:

  • Additional layers of location accuracy: upon member consent, OnStar Emergency Advisors can ping precise locations through the member’s mobile device.
  • Improved mapping options on a single screen: providing supplementary information on potential evacuation routes, local emergency shelters and weather data during severe events.
  • Access to publicly available street cameras: offering a view of emergency incidences for situational awareness.

“We are honored to continue our work with OnStar as they bring RapidDeploy technology into the OnStar call centers,” said Steve Raucher, CEO and co-founder at RapidDeploy. “Next generation technology, while originally designed for 911, has many applications where modern mapping is needed to be combined with supplemental data and we are excited to work with OnStar as our first major enterprise customer.”

In 2021, OnStar started working with RapidDeploy to deliver vehicle telematics directly to 911 centers. That same year, GM Ventures announced its participation in the $40 million Series B funding round for RapidDeploy.

About General Motors (NYSE:GM) is a global company focused on advancing an all-electric future that is inclusive and accessible to all. At the heart of this strategy is the Ultium battery platform, which powers everything from mass-market to high-performance vehicles. General Motors, its subsidiaries and its joint venture entities sell vehicles under the Chevrolet, Buick, GMC, Cadillac, Baojun and Wuling brands. More information on the company and its subsidiaries, including OnStar, a global leader in vehicle safety and security services, can be found at https://www.gm.com.

About RapidDeploy

RapidDeploy is the leading provider of mapping and analytics solutions in Public Safety, transforming 911 communications centers of any size into data-centric organizations. RapidDeploy achieves its mission of saving lives by reducing response times with new levels of situational awareness and the seamless integration of third-party data onto its cloud-native platform, ensuring it is available when, where, and how telecommunicators and first responders need it. To learn more, visit https://www.rapiddeploy.com/  and follow us on LinkedIn, Facebook, and Twitter.

CONTACT:

Rita Kass-Shamoun

GM Communications

313.720.0146

Rita.KassShamoun@gm.com

Marni Burger

RapidDeploy

marni.burger@rapiddeploy.com

February 16, 2023
Partnership promises better response times in wrecks
January 25, 2023
Public Safety and Mapping Tech Firm RapidDeploy Raises $34M
January 25, 2023
RapidDeploy Raises $34M to Grow Its First Responder Platform
January 25, 2023
RapidDeploy Raises $34 Million in Growth Funding, Led by Edison Partners

AUSTIN, TX (January 25, 2023) — FOR IMMEDIATE RELEASE RapidDeploy, the leading provider of cloud-native 911 mapping and analytics solutions for Public Safety, announced today $34 million in new growth capital led by Edison Partners, a leading growth equity investment firm, with participation from existing financial and strategic investors GreatPoint Ventures, Morpheus Ventures, GM Ventures, Ericsson Ventures, Tao Capital Partners, Clearvision Ventures, Tau Ventures, NedBank CIB, and others. This investment brings RapidDeploy’s total raised to $87 million.

RapidDeploy has grown to 10 statewide contracts and more than 1,500 contracted 911 centers using its platform. The company has also sold to major enterprise accounts, most recently General Motors’ OnStar for its call centers. This new growth investment will enable RapidDeploy to build on its successes, accelerate go-to-market initiatives, and continue innovating for the Public Safety sector. The company prides itself on how it supports its mission-critical customers and partners and will be scaling to meet the growing demand for their solutions.

“With this investment, we’ll be able to further our mission of saving lives by reducing response times,” said Steve Raucher, CEO and Co-founder at RapidDeploy. “We are excited to have Edison Partners as the lead investor with such deep operational expertise. This investment will help us serve our customers with proven experience in delivering tightly integrated mission-critical software to one of the most demanding industries in the United States. We are here to serve the mission!”

RapidDeploy’s next-generation, cloud-native solutions include Radius Mapping, a mapping tool designed to reduce response times and radically improve the way 911 calls are handled, and Eclipse Analytics, a solution that empowers Public Safety leaders to make better decisions to improve the efficacy of the entire 911 workflow. Both Radius Mapping and Eclipse Analytics are “best in class” solutions.

“First Responders should have access to configurable solutions that tap into all available data streams and communications methods in an easy-to-digest single pane of glass. RapidDeploy’s Radius Mapping and Eclipse Analytics product adoption provides strong validation that they are the solution of choice,” said Edison Partner Daniel Herscovici, who led the investment. “CEO Steve Raucher and his team are recognized as the premier partner and innovator with a significant technological advantage. Their vision of creating an operating system for next-generation 911 response will save lives and transform our nation’s emergency response infrastructure.”

“As an early investor in RapidDeploy, it is an honor to be a part of this journey. They transformed Public Safety, and continue to advance this industry,” said Ray Lane, Managing Partner at GreatPoint Ventures.

911 centers require a technology platform that delivers relevant and contextual emergency information in real time for those charged with responding to emergencies. RapidDeploy is a proven leader in next-generation technology at the state and local level and will use this investment to further support and prioritize its local, state, and federal communities.  

About RapidDeploy

RapidDeploy is the leading provider of mapping and analytics solutions in Public Safety, transforming 911 and other emergency communications centers of any size into data-centric organizations. RapidDeploy achieves its mission of saving lives by reducing response times with new levels of situational awareness and the seamless integration of third-party data onto its cloud-native platform, ensuring it is available when, where, and how Telecommunicators and First Responders need it. To learn more, visit rapiddeploy.com and follow us on LinkedIn, Facebook, and Twitter.

About Edison Partners

Edison Partners is a leading growth equity firm providing the financial and intellectual capital that CEOs and their executive teams need to grow and scale their companies. The firm’s team brings more than 275 years of combined investing, operating and sector experience to each investment, accessible via the Edison Edge value creation platform, which is tailored to each business’ strategy, stage and operating needs. Edison targets high-growth financial technology, healthcare IT and vertical SaaS and marketplace companies located outside Silicon Valley with $10 million to $30 million in revenue. Investments also include buyouts, recapitalizations, spinouts, and secondary stock purchases. Edison’s active portfolio has created aggregated market value exceeding $10 billion. Edison Partners manages $1.6 billion in assets. For more information on Edison Partners, please visit edisonpartners.com and follow on LinkedIn.

Media Contacts

Marni Burger

VP, Marketing

marni.burger@rapiddeploy.com

Gregory Papajohn

Archie Group for Edison Partners

gregory@archiegroup.com

January 11, 2023
RapidDeploy Listed as a Built In's 2023 Best Places to Work
January 4, 2023
RapidDeploy Listed as a GovTech Top100 Company for 2023
December 20, 2022
Arlington, Virginia Gets New 911 Technology
November 18, 2022
Arlington, Virginia Adopts RapidDeploy to Improve Outcomes of 9-1-1 Calls

Austin, Texas (November 18, 2022) – FOR IMMEDIATE RELEASE  Today RapidDeploy, the leading cloud-native mapping and analytics solutions for Public Safety, announces that RapidDeploy Radius Mapping has been selected by Arlington, Virginia as their new 9-1-1 map. Radius Mapping is currently live in multiple 9-1-1 centers in the Washington, DC area, including Alexandria and Montgomery County, with more coming before the end of the year.

Radius Mapping integrates with incoming 9-1-1 calls as part of the 9-1-1 workflow, adding mobile caller location data, GIS authoritative data, and modern communication tools to find callers faster and improve the outcome of calls coming into the 9-1-1 center. With over 80% of 9-1-1 calls coming from cell phones, mobile handset data provide more accurate locations for First Responders, even tracking callers that are driving or walking. The call data is plotted alongside the network call data on maps with authoritative GIS data like metro lines, z-axis, and jurisdiction boundaries. 9-1-1 call takers have the option to communicate over the phone, through 2-way text with language translation, or with streaming video.

“We are excited to bring next-generation 9-1-1 technology to the citizens of Arlington, Virginia,” said Jacob Saur, ECC Administrator at Arlington County Government. “RapidDeploy Radius Mapping will help us locate residents and visitors calling into 9-1-1 faster in their time of need and adds the ability for us to text with language translation for non-native English speakers.”

Arlington, Virginia is part of the National Capital Region, which has multiple 9-1-1 centers across 2 states and the District of Colombia, to respond to residents and visitors. Many of them like Alexandria, VA have adopted next-generation RapidDeploy technology, which enables the different 9-1-1 centers to track 9-1-1 callers as the move through the densely populated area, ensuring that the callers get the care they need even as they move into different jurisdictions and cities.

“We are honored to provide RapidDeploy next-generation technology to Arlington, Virginia,” said Steve Raucher, CEO and Co-founder at RapidDeploy. “With the dense population and tourists in the city, Radius Mapping will have an immediate impact on outcomes of 9-1-1 calls.

Arlington ECC is live with network call, mobile location, and authoritative GIS data in Radius Mapping and will be adding the 2-way text and streaming video soon. With this transition to next-generation RapidDeploy technology, 9-1-1 Telecommunicators can respond faster and with new communication options to residents and tourists in Arlington, Virginia.

About RapidDeploy

RapidDeploy is the industry's leading provider of mapping and analytics solutions, transforming 9-1-1 communications centers of any size into data-centric organizations. RapidDeploy achieves its mission of saving lives by reducing response times with new levels of situational awareness and the seamless integration of third-party data onto its cloud-native platform, ensuring it is available when, where, and how Telecommunicators and First Responders need it. To learn more, visit https://www.rapiddeploy.com/  and follow us on LinkedIn, Facebook, and Twitter.

November 4, 2022
Maui News Now - ‘Next generation 911’: MPD launches new technology aimed at saving lives
November 1, 2022
GovTech - RapidDeploy Mapping Tech Backs South Carolina 988 Hotline
November 1, 2022
WYFF News 4 - RapidDeploy Partners with South Carolina to Improve Outcomes of 988 Calls
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