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May 23, 2024
Press Release
RapidDeploy and DATAMARK Extend Partnership to Enhance Public Safety Operations Through Indoor Maps

AUSTIN, Texas (May 23, 2024) - FOR IMMEDIATE RELEASERapidDeploy, the leading cloud-native solution provider for public safety, announced today a significant expansion of the company’s ongoing partnership with DATAMARK, the public safety geographic information systems (GIS) team of Michael Baker International. DATAMARK’s indoor mapping solution, INSIDE, is now integrated into RapidDeploy’s Radius Mapping solution, a Next Generation 911 (NG911) primary call-taking map that is trusted by local, regional and statewide agencies to improve 911 call outcomes. This integration provides unprecedented situational awareness and safety for first responders.

“Through our partnership with RapidDeploy, we are marking a new era in emergency response and setting a new standard for public safety operations,” said Robert Murphy, ENP, RPL, Interim Director for DATAMARK. “The integration of DATAMARK INSIDE with RapidDeploy’s Radius Mapping solution is a game-changer, offering enhanced situational understanding that can save lives.”

DATAMARK INSIDE is a cloud-native application that allows users to create, interact with and manage valuable indoor data for use in dispatch centers, emergency response and facility management. DATAMARK INSIDE is built on Esri’s ArcGIS Indoor Data Model, ensuring that user data meets industry standards and best practices.

With DATAMARK INSIDE, RapidDeploy’s Radius Mapping solution now offers real-time visualization of floor-aware, geospatially-enabled indoor maps, providing 9-1-1 telecommunicators with a single pane of glass workflow while facilitating faster and more accurate responses to emergencies. The integration affirms that every stakeholder, from Emergency Communications Centers to school security administrations to field responders, has access to the critical mapping data necessary for effective emergency response.

“By integrating DATAMARK INSIDE with our Radius Mapping solution, we are enhancing the precision and effectiveness of emergency response operations,” said Todd Komanetsky, VP of Strategic Partnerships at RapidDeploy. “This collaboration ensures that schools and first responders have access to critical indoor mapping data, enabling them to make informed decisions swiftly and to build on our mission of saving lives by reducing response times.”

The collaboration between DATAMARK and RapidDeploy demonstrates the power of strategic partnerships in advancing public safety technology. As leaders in their respective fields, the two companies have integrated their expertise to deliver a solution that not only improves emergency response outcomes, but also enhances school, venue and building safety through advanced mapping integration.

  

About DATAMARK
As trusted advisors in public safety, DATAMARK brings comprehensive, real-world expertise in police, fire, EMS and 9-1-1 leadership roles to Next Generation 9-1-1 transitions. The DATAMARK team leads the industry by shaping rules and legislation, and by building a suite of products and services that ensure accurate emergency response location data in life-critical situations. DATAMARK empowers its team and stakeholder partners to foster trusted relationships and cultivate data integrity for informed decision making. DATAMARK, the public safety GIS team of Michael Baker International, has decades of proven experience in mission-critical government addressing projects. The team works with clients to solve their complex needs, from data quality checks and addressing to workflow analysis and more. Learn more about the company at www.datamarkgis.com and follow DATAMARK on Twitter, LinkedIn and Facebook.

 

About Michael Baker International
Michael Baker International is a leading provider of engineering and consulting services spanning five distinct Verticals: Infrastructure, Design-Build Services, Federal Programs and Services, Consulting and Technology Solutions (CTS) and Sustainable and Resilient Solutions (SRS). The firm's Practices encompass all facets of infrastructure, including design and civil engineering for diverse bridge, highway, water, rail and transit and aviation projects, as well as planning, architecture, environmental and construction and program management. For more than 80 years, the company has been a trusted partner to clients, providing comprehensive services and solutions, delivering expertise and quality, and embracing emerging technologies and the latest innovations – like intelligent transportation, engineered models, and public safety software as a service (SaaS).

The firm's 4,000 employees across more than 85 office locations are committed to Making a Difference for clients and communities through a culture of innovation, collaboration and technological advancement while reimagining Michael Baker to become a full-service engineering and consulting firm over the next five years.

To learn more, visit https://mbakerintl.com/.

About RapidDeploy

Founded in 2016, and based in Austin, TX, RapidDeploy is a leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2024, RapidDeploy earned recognition for the 7th year in a row as a prominent company to watch on the GovTech 100 list, and as a winner on Fast Company’s 2024 Most Innovative Company list. Learn more at www.rapiddeploy.com.

 

Contact:Julia Covelli
julia.covelli@mbakerintl.com
(866) 293-4609

May 14, 2024
Press Release
RapidDeploy and AT&T Announce State of Kansas as First Comprehensive NG911 Suite Customer in Landmark Deal

AUSTIN, Texas (May 14, 2024)- FOR IMMEDIATE RELEASE –  RapidDeploy, a leading cloud-native solution provider for public safety, together with AT&T, is proud to announce that the State of Kansas has become the first all-in statewide customer. With the recent adoption of Eclipse Analytics to its existing suite of Radius Mapping and Lightning mobile technologies, Kansas has solidified its position as a national leader in public safety innovation with a commitment to saving lives.

In collaboration with AT&T, the comprehensive Next Generation 911 (NG911) suite from RapidDeploy will empower Kansas emergency communication centers (ECCs) with unparalleled situational awareness, data-driven insights, and streamlined operations from the initial 911 call to the resolution of the emergency. And with the Lightning Mobile App recently becoming FirstNet® Verified™ and accessible via the FirstNet App Catalog, Kansas 911 is using a vetted and trusted solution to make even more informed decisions.

Steve Raucher, CEO and co-founder of RapidDeploy, expressed his enthusiasm for this partnership, stating, "This is a transformative moment, not only for RapidDeploy, but for all Kansas communities. The Kansas 911 Coordinating Council is setting a new standard in emergency management with the integration of our full NG911 suite, ensuring faster, more precise responses that save lives."

The addition of Eclipse Analytics will enable Kansas ECCs to leverage powerful, real-time data analytics, improving emergency response outcomes and operational efficiency. With access to a broader spectrum of data and insights, Kansas can better plan, forecast, and manage resources, leading to faster, more informed decisions.

Sheriff Troy Briggs, Chairman of the Kansas 911 Coordinating Council, highlighted the expected impact of the new technology on their operations: "We are now all in. The adoption of RapidDeploy’s comprehensive suite of products represents a major advancement in our ability to respond to emergencies more effectively. With improved real-time data and analytics, we can better serve and protect the citizens of Kansas."

The Kansas 911 Coordinating Council is staying connected with AT&T ESInet™ and FirstNet — America’s public safety network — to increase their reliability and resiliency.

"AT&T is committed to improving the safety of the communities we serve by evolving 911 call centers across the country with the latest connectivity solutions. This is a crucial milestone for public safety in Kansas — and it’s only the beginning. With the latest technology, the Kansas 911 Coordinating Council can continue to help telecommunicators do their jobs more efficiently and provide top-notch emergency response for the community,” said Matt Walsh, AVP – FirstNet and Next Gen 9-1-1 Products, AT&T. 

Kansas’s statewide adoption of RapidDeploy’s NG911 solutions ensures that all ECCs, regardless of size, have access to the same high-quality tools and information. This unified approach enhances collaboration across agencies and jurisdictions, improving response times and outcomes for emergencies across the state.

For more information about RapidDeploy and its solutions, please visit www.rapiddeploy.com.

FirstNet and the FirstNet logo are registered trademarks and service marks of the First Responder Network Authority. All other marks are the property of their respective owners.

 

About RapidDeploy:

Founded in 2016, and based in Austin, TX, RapidDeploy is a leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations.  With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2024, RapidDeploy earned recognition for the 7th year in a row as a prominent company to watch on the GovTech 100 list, and as a winner on Fast Company’s 2024 Most Innovative Company list. Learn more at www.rapiddeploy.com.

May 2, 2024
Press Release
RapidDeploy Empowers First Responders with Collaborative Communication and Incident Management Tools

AUSTIN, Texas (May 2, 2024) - FOR IMMEDIATE RELEASE – RapidDeploy, the leading cloud-native solution provider for public safety, announced the release of two collaboration tools designed to enhance the effectiveness and interoperability of public safety agencies: interagency messaging and video aggregation. These two new features for the Radius Mapping platform now enhance interagency communication capabilities and add real-time video aggregation to improve situational awareness both in the center and in the field.

These game-changing collaborative capabilities highlight RapidDeploy's commitment to building mission-critical technology that fosters multi-agency collaboration and connects all first responders with real-time data more effectively than ever.

ECC Messaging Streamlines Interagency Communications

RapidDeploy’s Radius Mapping platform introduces ECC Messaging, a pivotal new feature that facilitates seamless, real-time information exchange across multiple ECCs. This feature allows telecommunicators to initiate and manage chat conversations easily, enhancing coordination during critical incidents and routine operations alike.  

With ECC Messaging, response teams no longer need to pick up the phone to relay important information one agency at a time, significantly reducing response times and improving decision-making processes.

Critical Incident Board Provides Enhanced Situational Awareness

RapidDeploy also announced the release of the Critical Incident Board (CIB), a dynamic video dashboard within the Radius Mapping platform that aggregates live feeds from CCTV, RapidVideo sessions, and a myriad of video sources. This tool is designed to provide a comprehensive visual overview of a situation based on a defined location or incident area, allowing ECCs to manage resources effectively and respond to emergencies with precision. From tactical situations to large public events, the CIB enables unprecedented situational awareness and preparedness, ensuring public safety and efficient incident management.

"These video dashboards will also be available in the Lightning Mobile App, ensuring what is visible to telecommunicators is also accessible to field responders,” added Steve Raucher, CEO and co-founder of RapidDeploy. “We know this will improve coordinated responses and situational awareness across the board and will transform outcomes for emergency response."

For more information about RapidDeploy and its solutions, please visit www.rapiddeploy.com.

About RapidDeploy

Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2024, RapidDeploy earned recognition for the 7th year in a row as a prominent company to watch on the GovTech 100 list, and as a winner on Fast Company’s 2024 Most Innovative Company list. Learn more at www.rapiddeploy.com.

April 18, 2024
Press Release
RapidDeploy Lightning Mobile App Earns FirstNet Verified™ Designation

AUSTIN, Texas (April 18, 2024) – FOR IMMEDIATE RELEASE – Following FirstNet’s rigorous review process, RapidDeploy, the leading cloud-native solution provider for public safety, today announced Lightning is now FirstNet® Verified™ and accessible via the FirstNet App Catalog.

Lightning, a new mobile application for field responders, was introduced to the market in 2023 and delivers 911 data directly from a RapidDeploy Radius Mapping-enabled call center to field responders’ devices. Lightning was created to extend Next Generation 911 (NG911) to the field, equipping field responders with actionable information to reduce response times, drive better outcomes, and improve responder safety.

Powered by RapidDeploy’s Radius Mapping platform, Lightning provides all responders with a common operating picture of location accuracy, situational awareness, and call/incident details, empowering teams to make informed decisions through greater communication, efficient coordination, and more effective response throughout the unified 911 workflow.

FirstNet – America’s public safety communications platform – features the first-ever App Catalog geared for first responders, featuring more than 220 apps relevant to public safety’s mission. This gives FirstNet subscribers a dedicated location to find meaningful new solutions that have been specifically reviewed for use with FirstNet services. Before any mobile solution can be added to the FirstNet App Catalog, it must pass stringent third-party tests for security, relevancy, data privacy, and more.  

"We are proud to announce that Lightning has received the FirstNet Verified™ designation, further shaping a new future for emergency response,” said Steve Raucher, CEO and co-founder of RapidDeploy. “This achievement underscores our commitment to providing cutting-edge technology that enhances situational awareness and provides greater access to real-time intelligence throughout the emergency response journey."

Achieving a FirstNet Verified™ designation means Lightning is a vetted and trusted solution for public safety, meeting FirstNet app requirements. Additionally, FirstNet subscribers will benefit from FirstNet's reliability when using Lightning.

FirstNet, Built with AT&T is bringing public safety communications into the 21st century with new, innovative capabilities to strengthen first responders' incident response. And it's helping them connect to the critical information they need – every day and in every emergency.

“We only add applications to the FirstNet App Catalog that are high quality and relevant to public safety. And we’re pleased that Lightning is now Verified and available to FirstNet subscribers,” said Matt Walsh, assistant vice president (AVP) of product management and development, FirstNet Program at AT&T. “Lightning will bring public safety additional capabilities to improve emergency response outcomes for all agencies and extend the power of NG911 to first responders through enhanced situational awareness and resilience to the field.”  

“Through our work with first responders, we heard their need for innovative applications to assist with their lifesaving missions. FirstNet is helping to address these needs, and we are pleased to welcome Lightning to the FirstNet App Catalog,” said Jeff Bratcher, chief network and technology officer, First Responder Network Authority.

To learn more about Lightning, go to https://rapiddeploy.com/lightning. Click here for a full list of apps in the FirstNet App Catalog. For more on FirstNet, check out FirstNet.com.

FirstNet and the FirstNet logo are registered trademarks and service marks of the First Responder Network Authority. All other marks are the property of their respective owners.

About RapidDeploy

Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2024, RapidDeploy earned recognition for the 7th year in a row as a prominent company to watch on the GovTech 100 list, and as a winner on Fast Company’s 2024 Most Innovative Company list. Learn more at www.rapiddeploy.com.

###

Media Contact:

Kathy Mammon

Vice President, Marketing

RapidDeploy

kathy.mammon@rapiddeploy.com

April 16, 2024
Press Release
Maui County 911 Center Honored with RapidDeploy Superstar Award for Heroic Efforts During Maui Fires - Proving That Telecommunicators are the “First” First Responders

AUSTIN, Texas (April 16, 2024) - FOR IMMEDIATE RELEASE – RapidDeploy, the leading cloud-native solution provider for public safety, has proudly awarded Maui County 911 with the prestigious RapidDeploy Superstar Award in recognition of their exceptional performance during the wildfires that devastated Maui on August 8, 2023.

Maui County telecommunicators played a pivotal role in responding to the catastrophic fires, answering over 4,500 calls in a single day, nearly triple the usual volume. Despite the immense pressure and uncertainty, the telecommunicators remained steadfast in their commitment to public safety, guiding community members to safety and coordinating an exceptional emergency response effort.

"The Maui County team demonstrated extraordinary courage and dedication during one of the most challenging disasters in recent history," said Steve Raucher, RapidDeploy CEO and co-founder. "Their selfless actions and tireless efforts saved lives and protected the community during a time of crisis."

RapidDeploy's Next Generation 911 (NG911) technology empowers telecommunicators with advanced tools and capabilities, including access to precise caller locations, text messaging with callers, and the ability to initiate video calls. The innovative features of RapidDeploy's Radius Mapping technology played a critical role in supporting Maui County telecommunicators during the wildfires, enabling them to coordinate resources and deliver life-saving assistance efficiently.

"We're proud to honor the Maui County team for their heroic actions and unwavering commitment to public safety," added Raucher. "Their exemplary service sets a standard of excellence for emergency response nationwide."

The Superstar Award reflects RapidDeploy's ongoing commitment to recognize first responders' extraordinary efforts and highlight innovative technology's impact on emergency response. By showcasing real-life examples of heroism and the capabilities of RapidDeploy's NG911 solutions, RapidDeploy aims to inspire and empower first responders with access to mission-critical data to drive faster, more effective emergency responses.

Maui Police Department Chief John Pelletier expressed his gratitude for the award and its potential impact on recruitment efforts, stating, "Awards like this showcase the vital role of telecommunicators and help attract top talent to our department. We're proud to recognize our telecommunicators as the true heroes they are."

RapidDeploy has shared a video capturing this Superstar Award story and ceremony here. For more information about RapidDeploy and its technology solutions for public safety, visit www.rapiddeploy.com.

About RapidDeploy:

Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2024, RapidDeploy earned recognition for the 7th year in a row as a prominent company to watch on the GovTech 100 list, and as a winner on Fast Company’s 2024 Most Innovative Company list. Learn more at www.rapiddeploy.com.

April 10, 2024
News
RapidDeploy Busts Common School Safety Panic Button Myths
April 8, 2024
News
Video
Maui Dispatchers Hope Prestigious Award Will Bolster Recruitment, Retention Efforts
April 3, 2024
News
Dispatchers awarded RapidDeploy Superstar honor
March 26, 2024
Press Release
RapidDeploy Honors Heroic Actions with Superstar Award

AUSTIN, Texas (March 26, 2024) - FOR IMMEDIATE RELEASE – RapidDeploy, the leading cloud-native solution provider for public safety, proudly announces the recipient of its quarterly Superstar Award, recognizing exceptional bravery and outstanding contributions to emergency response. This prestigious award celebrates individuals who make a life-saving impact, demonstrate exceptional use of RapidDeploy technology, and continue to enhance emergency response within their communities.

Communications Supervisor Derrik Gregg from the Scottsdale Police Department exemplified the spirit of the Superstar Award with his remarkable actions on the night of September 1st, 2023. Responding to a 911 call that disconnected abruptly, Derrik utilized RapidDeploy's cutting-edge Radius Mapping technology to track the caller's location, despite her inability to verbally communicate the emergency due to a dangerous situation. Through his quick thinking and resourcefulness, Derrik coordinated with law enforcement, leading to the successful rescue of a female passenger who had been a victim of domestic violence.

"Derrik Gregg's courageous actions epitomize the dedication and resilience of our first responders," said Steve Raucher, CEO and co-founder of RapidDeploy. "His swift and decisive response and his mastery of the RapidDeploy technology played a critical role in saving a life and ensuring public safety. We are proud to honor Derrik with the Superstar Award and commend his commitment to serving his community."

The Superstar Award is part of RapidDeploy's ongoing focus to recognize the extraordinary efforts of emergency personnel and highlight the impact of innovative technology in emergency response. By showcasing real-life examples of heroism and the capabilities of RapidDeploy's Next Generation 911 solutions, RapidDeploy aims to inspire and empower first responders with access to mission-critical data, all in a single pane of glass, to drive faster, more effective emergency response.

RapidDeploy encourages nominations and submissions of heroic stories from first responders across the nation. Stories can be submitted through RapidDeploy's website for consideration in future Superstar Award ceremonies here. In addition, RapidDeploy has also shared a video capturing this Superstar Award here.

About RapidDeploy

Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations.  

With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2024, RapidDeploy earned recognition for the 7th year in a row as a prominent company to watch on the GovTech 100 list, and as a winner on Fast Company’s 2024 Most Innovative Company list. Learn more at www.rapiddeploy.com.

March 19, 2024
Press Release
RapidDeploy Named to Fast Company’s Annual List of the World’s Most Innovative Companies of 2024

AUSTIN, Texas (March 19, 2024) - FOR IMMEDIATE RELEASE – RapidDeploy, the leader in cloud-native technology solutions for public safety, has been named to Fast Company’s prestigious list of the World’s Most Innovative Companies of 2024.

This year’s list shines a spotlight on businesses that are shaping industry and culture through their innovations. These organizations are setting new standards and achieving remarkable milestones in all sectors of the economy. Alongside the World's 50 Most Innovative Companies, Fast Company recognizes 606 organizations across 58 sectors and regions. 

RapidDeploy achieved significant milestones in the past year in advancing its mission to save lives by transforming emergency response and delivering on the promise of Next Generation 911 (NG911).The company launched Lightning, the groundbreaking mobile app designed to deliver critical 911 call data directly to field responders' smartphones and tablets. Lightning provides real-time insights and location accuracy, empowering field responders to make informed decisions and expedite emergency response efforts.

RapidDeploy's collaboration with the Kansas 911 Coordinating Council to roll out the Lightning mobile app to 25,000 first responders marks a milestone in advancing NG911 solutions statewide. By leveraging cloud-native mapping, analytics and mobile technology, RapidDeploy is leading the public safety industry forward by providing enhanced situational awareness data for first responders in the field.

Steve Raucher, CEO and co-founder of RapidDeploy, expressed his gratitude for the recognition, stating, "Being named one of Fast Company’s Most Innovative Companies is a privilege and recognition of the hard work and dedication of our team. We are committed to building cutting-edge technology that revolutionizes emergency response and ensures the safety of communities nationwide."

The World's Most Innovative Companies stands as Fast Company's hallmark franchise and one of its most anticipated editorial efforts of the year.

Fast Company's editors and writers identified the companies driving progress around the world and across industries, evaluating thousands of submissions through a competitive application process. The result is a globe-spanning guide to innovation today, from early-stage startups to some of the most valuable companies in the world.  

“Our list of the Most Innovative Companies is both a comprehensive look at the innovation economy and a snapshot of the business trends that defined the year,” said Fast Company editor-in-chief Brendan Vaughan. “We saw extraordinary innovation across the board in 2023, but we also saw a handful of clear patterns: the growing footprint and impact of AI, the triumphant return of live events, and great leaps forward in climate tech. We face daunting challenges on many fronts, but the solutions we celebrate in MIC give me plenty of hope about the future.”

RapidDeploy's innovative solutions, including Lightning Mobile, Radius Mapping and Eclipse Analytics have garnered praise from government agencies, investors and industry experts alike. By harnessing the power of cloud computing, real-time data analytics and integrated communication tools, RapidDeploy is addressing critical societal issues and shaping the future of emergency response.

For more information about RapidDeploy and its innovative solutions, learn more here.

About RapidDeploy

Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission critical situations.  

With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2024, RapidDeploy earned recognition for the 7th year in a row as a prominent company to watch on the GovTech 100 list, and as one of Fast Company’s Most Innovative Companies. Learn more at www.rapiddeploy.com.

About Fast Company

Fast Company is the only media brand fully dedicated to the vital intersection of business, innovation, and design, engaging the most influential leaders, companies, and thinkers on the future of business. Headquartered in New York City, Fast Company is published by Mansueto Ventures LLC, along with our sister publication Inc., and can be found online at www.fastcompany.com.

March 16, 2024
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Video
Arizona Superstar Dispatcher used Radius Mapping breadcrumbs and smartphone data to find and rescue domestic violence victim | Scottsdale, AZ
March 7, 2024
News
Video
Dispatcher saves pregnant domestic violence victim in Florida after 911 hang up call with RapidDeploy's Radius Mapping | Brevard County, FL
March 6, 2024
News
RapidDeploy's Radius Mapping Offers Life-Saving Text Messages
February 29, 2024
Press Release
RapidDeploy Partners with Singlewire to Strengthen Emergency Response Solutions for Schools

AUSTIN, Texas (February 29, 2024) - FOR IMMEDIATE RELEASERapidDeploy, the leader in cloud-native technology solutions for public safety, today announced a partnership with Singlewire Software (Singlewire), a pioneer in panic button solutions for enhanced safety and security, to enhance emergency response capabilities for schools. By integrating Singlewire's award-winning InformaCast technology with RapidDeploy's Next Generation 911 (NG911) Radius Mapping solution, the partnership aims to empower public safety to respond swiftly and effectively to critical incidents, enhancing the safety and security of students, faculty, and staff.

The collaboration between RapidDeploy and Singlewire will enable Public Safety Answering Points (PSAPs) to seamlessly integrate panic button alert notifications into RapidDeploy's Radius Mapping platform. This integration will facilitate data from Singlewire ‘s panic button to local 911 agencies when a panic alarm is activated, enhancing situational awareness and expediting emergency response efforts during school-related incidents.

"School safety is a top priority for Public Safety across the US, and our partnership with Singlewire underscores our commitment to provide schools with the tools and technologies they need to protect their communities," said Steve Raucher, CEO of RapidDeploy. "By integrating Singlewire's InformaCast panic button solutions with RapidDeploy, we are providing a single platform for all emergency notification solutions, allowing schools and first responders to streamline response efforts and reduce response times. The safety and well-being of our schools is of critical importance, and this feels like one step closer to safer schools and communities.”

Singlewire's InformaCast technology enables schools to deliver intrusive, attention-getting audio, text and visual alerts throughout their facilities and to people's mobile devices. With its robust incident management capabilities, InformaCast empowers schools to respond effectively to emergencies while streamlining daily communications.

"Singlewire is proud to partner with RapidDeploy to enhance emergency response solutions for schools," said Terry Swanson, President and CEO of Singlewire. "By integrating our panic button technology with RapidDeploy's platform, together, we will empower schools to enhance their emergency response capabilities and better protect students, teachers, and first responders."

The partnership between RapidDeploy and Singlewire aligns with the immediate market need to align with school safety regulations, such as Alyssa's Law, by delivering enhanced emergency 911 response capabilities to schools. As school-related emergencies continue to rise, the integration of panic button alert data directly into the RapidDeploy Radius Mapping solution will play a crucial role in improving communication and situational awareness during critical incidents.

Through this partnership, mass notifications can be initiated, and response scenarios activated in a threat. This offers advantages not only to schools but also to businesses, government agencies, retail establishments, healthcare facilities, and public venues that may need to initiate lockdowns and security measures for their facilities.

For more information about RapidDeploy and Singlewire's partnership, visit The Power of Mass Notification, Incident Management, and PSAP Connectivity.

About RapidDeploy

Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission critical situations.  

With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2023, RapidDeploy earned recognition for the 6th year in a row as a prominent company to watch on the GovTech 100 list, and as one of the best places to work by Built In Austin. Learn more at www.rapiddeploy.com.

About Singlewire Software

Singlewire Software, based in Madison, Wis., is the developer of InformaCast and Visitor Aware, two solutions that enable organizations to detect threats, notify everyone, and manage incidents. More than 5,000 organizations in over 80 countries use these tools to enhance safety and communication so they can protect their most important asset: their people. From screening visitors to sending alerts and handling critical events, Singlewire Software offers solutions for every safety challenge. To learn more, visit www.singlewire.com.

February 27, 2024
Press Release
RapidDeploy Integrates Raptor Technologies to Enhance School Safety with Expedited and Streamlined Emergency Response

AUSTIN, Texas (February 27, 2024)- FOR IMMEDIATE RELEASE -  RapidDeploy, the leader in cloud-native technology solutions for public safety, announced an integration with Raptor Technologies (Raptor), the leading provider of school safety software, to improve emergency communications and notification methods between schools and 911 agencies when faced with critical and threatening situations.

RaptorTechnologies provides a panic alert system to over 3,500 school districts throughout the U.S., while RapidDeploy is used by over 1,500 911 agencies for its Next Gen 911 mapping solution. Together, the companies will empower faster and more effective emergency responses by automating the delivery of data from Raptor Alert, a silent panic button alert system, directly into RapidDeploy’s platform.

“We are living in a time of increased threats to our schools and our panic button alert system shares critical information with the right teams in seconds,” said Chris Noell, Chief Product Officer, Raptor Technologies. “Our integration withRapidDeploy ensures that schools have a direct and reliable method of connecting to 911 agencies and sharing location information so that they can get the emergency assistance they need.”

Through the RapidDeploy and Raptor Technologies partnership, first responders and emergency communications centers are instantly notified when a user initiates a panic button alert, giving immediate access to critical context about the incident directly within RapidDeploy’s Next Gen 911 solutions. This information includes the name of the school, emergency type, location, name and phone number of the caller, lat/long, and more.

“Raptor’s panic button alert system provides an added layer of protection and can be the information that makes all the difference in how teams prepare, direct their resources and coordinate their response,” said Steve Raucher, CEO and Co-founder atRapidDeploy. “We are continuing to build on our mission of reducing response times to save lives by integrating the data and partners that truly matter.”

Raptor’s panic button alert system will be integrated into Radius Mapping, a Next Gen911 primary call-taking map used by telecommunicators and dispatchers, and intoLightning, Radius’ companion app that provides critical information directly to field responders via their mobile device.

Alyssa's Law a legislative initiative that requires all public school and charter schools to install silent alert technology has become a huge driver of new school safety measures across states in the U.S. Panic buttons are typically used during emergencies such as lockdowns and evacuations and are becoming more widely adopted as state lawmakers approve the funding necessary for implementation.

Learn more about Raptor and RapidDeploy here.

About RapidDeploy

Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission critical situations.  

With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2023, RapidDeploy earned recognition for the 6th year in a row as a prominent company to watch on the GovTech 100 list, and as one of the best places to work by Built In. Learn more at www.rapiddeploy.com.

About Raptor Technologies

Founded in 2002, Raptor has partnered with over 60,000schools in 55 different countries, including over 5,300 K-12 US school districts, to provide integrated visitor, volunteer, attendance, dismissal, emergency management, and safeguarding software and services covering the complete spectrum of school and student safety. To learn more about becoming a partner with Raptor Technologies, visit www.raptortech.com/raptor-connect.   

February 22, 2024
Press Release
RapidDeploy Launches Statewide Partnership with the Alabama 9-1-1 Board to Enhance Public Safety Operations

AUSTIN, Texas (February 22, 2024)- FOR IMMEDIATE RELEASE - RapidDeploy, the leading cloud-native solution provider for public safety, today announced its partnership with the Alabama 9-1-1 Board, providing efficient and effective 911 call analytics to emergency communications districts (ECDs) and Public Service Answering Points (PSAPs) across the state. The statewide partnership will enable ECDs and PSAPs to have a comprehensive cloud-native analytics platform to meet the need for reliable data consistency across agencies, real-time insights and actionable intelligence.

 

As Alabama moves toward an overhaul of its 9-1-1 infrastructure, ECDs are increasingly taking advantage of cloud-native solutions to improve logistics and processes, and to ensure continuity of emergency operations. From analyzing call volume and patterns, to understanding trends via real-time dashboards and easy-to-use queries, RapidDeploy’s EclipseAnalytics platform will empower data-driven decision making across every PSAP and district in Alabama.

 

“We’ve seen Eclipse customers gain a strategic advantage by focusing on insights that matter, and we are thrilled to support the Alabama9-1-1 Board with their analytics initiative,” said Steve Raucher, CEO and Co-Founder of RapidDeploy. “Effective emergency response is about analyzing, learning and continuously optimizing 911 operations to drive better outcomes, improve workflows and enhance agency performance.”

 

The partnership is derived from Alabama’s longstanding public safety geographic information systems (GIS) solution provider, DATAMARK, which has been working with RapidDeploy since 2022 to provide clients across the U.S. with the ability to leverage authoritative data.

 

“RapidDeploy has proven experience with statewide deployments and is well aligned with Alabama’s NG911 initiatives,” said Leah Missildine, Executive Director, Alabama 911Board. “Insights are now a necessity, not a luxury, for stakeholders across the state, and RapidDeploy is uniquely positioned to close this gap with the reliability, flexibility and scale of its platform.”

 

Alabama will begin roll out of Eclipse Analytics in Q12024 and leverage RapidDeploy’s Center of Excellence which is responsible for deployment, implementation, training and onboarding, inclusive of an on-demand learning academy, in-app tutorials and instructor-led training sessions.

 

To learn more about Eclipse Analytics, visit: https://rapiddeploy.com/analytics

 

AboutRapidDeploy

Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations.  

With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2023, RapidDeploy earned recognition for the 6th year in a row as a prominent company to watch on the GovTech 100 list, and as one of the best places to work by Built In. Learn more at www.rapiddeploy.com.

 

January 18, 2024
Press Release
RapidDeploy Study Reveals Increase in Text and Video 911 Communications

New 2024 Trends Outlook Highlights Driving Factors in Creating a More Connected Emergency Response Ecosystem

AUSTIN, Texas (January 18, 2024) - FOR IMMEDIATE RELEASE RapidDeploy, the leader in cloud-native technology solutions for public safety, today released “5 Trends Driving a More Connected Emergency Response Ecosystem,” a free to download e-book which highlights the transformative impact of data-driven approaches on the emergency response ecosystem in the United States.

 

To access the free e-book click the link here.

 

RapidDeploy analyzed 911 call data across over 1,500 ECCs/PSAPs and thousands of platform users, and conducted a series of interviews with customers to develop a 2024 outlook on emergency response. RapidDeploy’s platform showed a significant increase in the rise of mobile-enabled communication channels for emergency response, showing a 118% increase in the use of text and a 70% increase in the use of live video from 2022 to 2023. These increases follow the rising trend in the number of 911 calls coming from mobile devices and demonstrate the growing adoption of cloud-native platforms within emergency call centers.

 

The e-book highlights the following trends shaping the future of public safety, including:

  • Greater Reliance on Data-Driven Approaches
  • Extending Next-Gen Technologies for the Field
  • 911 Text Messaging as a Must-Have Communication Channel
  • Rise of Live-Streaming Video Sharing
  • Information Sharing and Agency Collaboration

 

“Data intelligence is a growing trend across public safety and has become essential to the teams regardless of agency size,” said Christy Williams, Director of 9-1-1, North Central Texas Emergency Communications District. “We are actively capturing a vast amount of information and leveraging cloud-native tools to then extract the intelligence that matters most. This year, we can expect to hear less talk about more data and a greater emphasis on how we as an industry leverage the right data to improve emergency response for citizens and our dedicated teams.”

 

Steve Raucher, CEO and Co-founder at RapidDeploy, further emphasizes the importance of these trends: "Our customers are becoming much more accustomed to leveraging cloud-native solutions as part of their 911 workflow. We’re seeing teams combine the power of location accuracy and movement tracking with live video and text, putting multiple capabilities together to change the outcome of an emergency. Our 2024 outlook rounds up the trends and importance of new technologies across the respective stakeholders and institutions supporting telecommunicators and dispatchers, field responders and administrators within public safety.”

 

About RapidDeploy

Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2024, RapidDeploy earned recognition for the 6th year in a row as a prominent company to watch on the GovTech 100 list, and as one of the best places to work by Built In. Learn more at www.rapiddeploy.com.

 

Media Contacts:

Leigh Brandt

Lightspeed PR & Marketing for RapidDeploy

leigh@lightspeedpr.com

January 17, 2024
News
Video
New resources for Sarasota County first responders
January 16, 2024
Press Release
Radius Map Markups Save Critical Resources During Blizzard in Rice County, Kansas
Rice County, Kansas, January 16th, 2024 – Amidst blizzard conditions on January 8th, 2024, Rice County faced significant challenges, with eleven inches of snow and 41 mph winds in a 16-hour period. The Rice County Emergency Communications Center (RCECC) responded to thirty-nine traffic hazards during this intense weather event.

RCECC effectively employed a groundbreaking map markup feature within RapidDeploy’s Radius Mapping Solution. This innovative enhancement empowered telecommunicators to pinpoint the exact location of vehicles on the 911 map, providing detailed information including latitude, longitude, and vehicle description. RCECC Team Member, Scott Dellinger indicated, “We could verify that an officer had already checked the vehicle and everyone was safe.”

This strategic use of the new map markup feature ensured that critical resources were efficiently allocated, addressing thirty-nine traffic hazards, and allowing RCECC to manage over thirty additional emergency calls. Director Josh Michaelis emphasized, “Implementing emerging technologies such as map markups improves safety for both responders and citizens.”

The successful deployment of this technology not only highlights RCECC's and the Kansas 911 Coordinating Council’s commitment to leveraging innovative tools, but also highlights how advancements in emergency communication technology can significantly enhance public safety during challenging weather conditions.

Cutline:RCECC Team Member Scott Dellinger, QA
January 16, 2024
News
Video
Sarasota 911 adds new technology to locate vehicles during an emergency
January 16, 2024
News
Video
Upgraded technology helping with 911 calls in Sarasota County
January 4, 2024
News
Digital Tools See Major Uptake in Justice and Public Safety
January 4, 2024
News
RapidDeploy Listed as a GovTech Top 100 Company for 2024
January 2, 2024
News
Video
State of Minnesota uses Radius Mapping to pinpoint exact location of a 911 caller | Rochester, MN
November 30, 2023
News
Video
Saving Lives One Text at a Time: New technology helps public safety telecommunicators reach patients

November 30, 2023
News
My Technology Can: Put Next Gen 911 in Your Hands
November 28, 2023
News
Video
Minnesota DPS uses text translation in domestic violence situation with Radius Mapping to help woman in need | Anoka County, MN
October 28, 2023
Press Release
RapidDeploy Celebrates National First Responders Day with its Superstar Award

RapidDeploy launches new quarterly award to recognize first responders for their excellence in action and resilience in crisis

AUSTIN, TX (October 28th, 2023) - FOR IMMEDIATE RELEASE - RapidDeploy, the leading cloud-native solution provider for Public Safety, today announced the official launch of its quarterly Superstar Award, to coincide with National First Responders Day. Presented as a prestigious, engraved glass trophy, the Superstar Award is reserved for those who make a life-saving impact, demonstrate exceptional use of RapidDeploy technology, and continue to enhance emergency response throughout their community.

The Superstar Award recognizes heroes and individuals in emergency call centers and public safety answering points nationwide, by highlighting the 911 emergencies where RapidDeploy played a role in supporting a better outcome, from delivering the right mission-critical data to saving lives.  

On August 18th, 2023, RapidDeploy presented the inaugural Superstar Award to dispatcher Heather Mayo from Walton County Sheriff’s Office for saving the life of a stranded boater. Using RapidDeploy’s Next Gen 911 mapping solution, Mayo initiated a live 911 video stream and was able to help the caller get her boat started. Mayo then used RapidDeploy’s enhanced 911 location feature to help the caller retrace her route back to her husband and get him back on board, ultimately saving his life.  

More recently, on October 17th, RapidDeploy honored Meghan Gonzalez from California’s Riverside County’s Sheriff's Office for her pivotal role in rescuing a kidnapped victim. Gonzalez received an open-line 911 call with concerning sounds, suggesting an urgent plea for help.  By leveraging RapidDeploy’s mapping solution, Gonzalez was able to locate the caller and initiate 2-way text, which helped gather the critical intelligence needed to obtain a description of the kidnapper’s vehicle, allowing teams to save the victim and apprehend the suspect.  

“Meghan and Heather’s courage and commitment to public safety is truly inspiring and encapsulates the very nature of this award,” says Steve Raucher, CEO of RapidDeploy. “We are thrilled to support these first responders and highlight their dedication to their communities. RapidDeploy is committed to honoring heroes throughout National First Responders Day and beyond.”    

RapidDeploy encourages first responders to nominate and submit fellow team members for their contributions and meaningful work in public safety.  

The Superstar Award features three distinct criteria:

  • Innovative Use of RapidDeploy
  • Submissions must utilize RapidDeploy solutions in a critical, life-saving effort, and demonstrate the power of NG911 in approving the efficiency and effectiveness of the emergency services.  
  • Extraordinary Life Saving Impact
  • Submissions must be associated with cases where their actions led to significant life-saving outcomes.
  • Community Support and Beyond
  • Submissions must support a commitment to collaboration across colleagues, advancing 911 with new innovation, knowledge sharing and training, or volunteering efforts that contribute to improving emergency response.

In addition to the Superstar Award and call for heroic stories, RapidDeploy has also shared a video to honor National First Responders Day. You can watch it here.

About RapidDeploy

Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission critical situations.  With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2023, RapidDeploy earned recognition for the 5th year in a row as a prominent company to watch on the GovTech 100 list, and as one of the best places to work by Built In. Learn more at www.rapiddeploy.com.

###

Media Contacts:

Shira Zwebner/Leigh Brandt

Lightspeed PR & Marketing for RapidDeploy

shira@lightspeedpr.com

leigh@lightspeedpr.com

October 26, 2023
Press Release
NCT9-1-1 & RapidDeploy Share Vital Tips for Emergency Calls in Honor of National First Responders Day

Public safety awareness and the innovation of Next Gen 9-1-1 makes a difference for first responders and communities across North Central Texas

ARLINGTON, TX (October 26, 2023) - FOR IMMEDIATE RELEASE - The North Central Texas Emergency Communications District (NCT9-1-1) is on a mission to improve emergency response with a dedicated program on public safety education, highlighting advancements in Next Generation 9-1-1 (NG9-1-1) solutions. This includes the continued focus of the Learn 9-1-1 application and the increasing role of modern 9-1-1 communication channels, such as live video, 2-way text, smartwatch notifications, plus more. In honor of National First Responders' Day, NCT9-1-1 and RapidDeploy, the leading cloud-native platform for public safety, are asking the public to remember essential guidelines when facing emergencies and contacting 9-1-1.

To support National First Responders Day, an annual celebration on October 28th, dedicated to recognizing the brave individuals, from dispatchers to telecommunicators to field responders, NCT9-1-1 and RapidDeploy have created vital tips when calling 9-1-1. Additionally, while launched in 2020, the Learn 9-1-1 application, a 9-1-1 simulator aimed at teaching citizens how to successfully call or text 9-1-1, is now re-emphasizing the need to educate the public on text capabilities.

“Our first responders are dedicated to delivering the most effective emergency response for our communities and we want to extend our gratitude to them on National First Responders Day by sharing tips that can transform and improve incident response,” said Christy Williams, Director, NCT9-1-1. “With the advancements in Next Generation 9-1-1, it is important that we continue to educate the public on the most up-to-date best practices when placing an emergency call to one of our 40 plus Emergency Communications Centers (ECCs).”

When it comes to contacting 9-1-1, here’s the following recommendations and guidance:

Don't Hang Up: Accidental 9-1-1 calls happen—whether it's a pocket dial, a misdial, or a child playing with a phone. If you mistakenly dial 9-1-1, do not hang up immediately. Once a call is initiated, it must be answered by a dispatcher or telecommunicator at an ECC. Stay on the line, explain the accidental call, and answer their questions.

Know Your Location: Knowing your exact location is crucial for a swift emergency response. Providing your location information saves time, reduces stress, and enables more effective and efficient response. In instances where you don’t know your location, NG9-1-1 Mapping solutions can help to pinpoint your whereabouts and get responders on the scene quickly.

Call if You Can, Text if You Can't: Texting to-and-from 9-1-1 is available in NCT9-1-1’s service area. While calling is the most efficient, there are multiple situations when texting  can be a viable communication method   . Real-time two-way texting is an effective way to provide your location, describe the nature of your emergency, communicate with members of the Deaf and Hard of hearing communities, for individuals that speak different languages, or find themselves in situations that are not safe to speak.

Consider Other Forms of Communication: Telecommunicators can also initiate live video streaming between them and the caller. With RapidVideo, a video capability from NCT9-1-1’s NG9-1-1 partner RapidDeploy, citizens can show the telecommunicator exactly what they are seeing. This provides transformative situational awareness and critical intelligence into the emergency. Alternatively, smartwatches can automatically notify ECCs of an emergency, providing location and medical information, along with a voice channel for speaking with the caller. Don’t forget about accessing digital methods of communication in critical moments.

For example, Northern Ellis Emergency Dispatch received a smartwatch fall detection call, which provided the  ECC an   open line to the man wearing the device. Additional information included  his GPS coordinates and the caller’s medical history information, which was previously input by the patient into the smartwatch. Through the open line, the telecommunicator heard breathing, but the man was unresponsive to their questions. Thanks to modern communications technology like a smartwatch, combined with NG9-1-1 solutions from RapidDeploy, the telecommunicator pinpointed the patient’s location on the map inside the agency and see that the patient had preexisting health conditions. This helped them to dispatch the right emergency response teams in the most efficient amount of time.

Remember Telecommunicators Are People Too: Always keep in mind that there's a human being on the other end of the line. Show compassion and respect to the 9-1-1 heroes who answer your calls, as they work diligently to ensure your safety.  

“The digital age has ushered in a new set of expectations for emergency response where precision, immediacy, and diversified communication channels are now expected, especially when lives are on the line. We are proud to partner with customers like NCT9-1-1 who have helped to transform emergency response with their transition to NG9-1-1,” said Steve Raucher, CEO and Co-founder. “National First Responders Day is the perfect moment to further educate the public on the advancements in 9-1-1, and provide guidance on best practices for placing emergency calls. If we each do our part, we can save more lives.”  

For more information on updates on 9-1-1 services and public safety, please visit NCT9-1-1’s website at www.nct911.org.

About North Central Texas Emergency Communications District:

The North Central Texas Emergency Communications District (NCT9-1-1) was created pursuant to Chapter 772, Subchapter H, of the Texas Health and Safety Code.  NCT9-1-1 is engaged in the planning, implementation, and maintenance of an emergency 9-1-1 system for more than 40 Emergency Communications Centers (ECCs) in 13 counties surrounding the Dallas Fort Worth Metroplex.  NCT9-1-1 serves a population of 1.7 million and covers 10,800+ square miles.

About RapidDeploy:

Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Telecommunicators, First Responders, and 911 agencies with Next Generation solutions that deliver intelligent information and drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, unified communications, and on-demand insights. Our products improve outcomes and ultimately save lives. In 2023, RapidDeploy earned recognition for the 5th year in a row as a prominent company to watch on the GovTech 100 list, and as one of the best places to work by Built In. Learn more at www.rapiddeploy.com.

October 25, 2023
News
Video
A sheriff's dispatcher in California is credited with saving a kidnap victim's life with using text capabilities with Radius Mapping | Riverside County, CA
October 18, 2023
News
Riverside County Communications Officer Gonzalez Receives RapidDeploy "Superstar" Award for Lifesaving Technology Use
October 18, 2023
Riverside County Sheriff's Officer awarded for work using text feature to save kidnapping victim
October 17, 2023
News
Text-from-911 Saves a Kidnapped Victim in Riverside County
October 10, 2023
News
Pay, training contributing factors to Kansas dispatcher shortage
September 20, 2023
Press Release
RapidDeploy Appoints Dami Bullock as Chief Revenue Officer and David Stack as Chief Financial Officer

New additions to the leadership team will focus on strategic initiatives and accelerate growth

AUSTIN, TX(September 20, 2023) - FOR IMMEDIATE RELEASE - RapidDeploy, the leading cloud-native solution provider for Public Safety, today announced the appointments of Dami Bullock as Chief Revenue Officer and David Stack as Chief Financial Officer. Reporting to CEO and Co-Founder, Steve Raucher, Bullock will be responsible for all sales, partnerships, customer success, and delivery teams, while Stack will lead the company’s financial operations.

 

Dami Bullock joins RapidDeploy with over 25 years of experience in the Public Safety industry. Her career has spanned from her early days as a 911 dispatcher to senior executive roles at commercial, private, and publicly traded companies that offered SaaS solutions for 911 Telecom, Forensics, andIncident Management. Prior to joining RapidDeploy, Bullock was the Senior Vice President at ANDE Corp where she was responsible for driving revenue growth through strategic initiatives, customer engagement, and global sales, including executing an FBI pilot project valued at over $1 billion. As CEO and President of Corvena (formerly Knowledge Center), Bullock achieved double revenue growth and launched a groundbreaking product for incident management. During her near two-decade tenure at Intrado, Bullock held multiple senior executive positions, including VP of Major CarrierStrategy and Marketing, Vice President and General Manager, and SVP ofStrategic Carriers, all of which played an instrumental role in the company’s successful exit.

 

“Dami has built and led successful revenue organizations through her strategic customer and partner relationships, deep experience in public safety, and commitment to bringing impactful products to market,” said Steven Raucher, RapidDeployCEO and Co-Founder. “I am delighted to welcome Dami to RapidDeploy’s leadership team where her experience will be extraordinarily valuable as we continue to expand our national footprint, better serve our customers, and focus on our mission of saving lives by reducing response times.”

 

David Stack brings more than 25 years of financial executive experience to his role at RapidDeploy. Most recently, Stack served as CFO of The RepTrak company, a private equity-backed company. Prior to joining The RepTrak company, Stack was CFO at HubSpot, the leading inbound marketing and sales software company. While at HubSpot, Stack transformed the company from a million dollar venture capital-backed startup to a $100 million revenue run rate corporation. Stack also played a pivotal role in the successful sale of RSA Security to EMC Corporate for $2.3 billion in 2006.

 

“We are thrilled to welcome David to the RapidDeploy Team. David has an incredibly accomplished background growing companies and improving operations, and will be an invaluable asset to RapidDeploy, as he oversees our financial strategy,” adds Raucher, “His experience working across many corporate functions makes David uniquely positioned to support our long-term vision and lead RapidDeploy in its next phase of transformation and growth.”

 

The addition of Stack and Bullock to RapidDeploy’s leadership team comes at a time of significant growth for the company, with the expansion of their Next Generation 911 product suite. In August 2023, RapidDeploy announced Lightning—a mobile app for first responders. With Kansas 911 Coordinating Council signed up as their first statewide customer, this new mobile app delivers 911 call data and critical information directly to first responders’ mobile devices, including smartphones and tablets.

 

For more information, visit www.rapiddeploy.com.  

 

About RapidDeploy

Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Telecommunicators, First Responders, and 911 agencies with Next Generation solutions that deliver intelligent information and drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, unified communications, and on-demand insights. Our products improve outcomes and ultimately save lives. In 2023, RapidDeploy earned recognition as a prominent company to watch on the GovTech 100 list, and as one of the best places to work by Built In. Learn more at www.rapiddeploy.com.

 

MediaContacts:

Shira Zwebner/Leigh Brandt

Lightspeed PR & Marketing for RapidDeploy

shira@lightspeedpr.com

leigh@lightspeedpr.com

August 23, 2023
News
Havaíc Concludes Its Second Investment In The Cloud-Native Platform, RapidDeploy
August 21, 2023
News
Video
RapidDeploy's 'Superstar’ dispatcher awarded in Florida for dramatic water rescue of husband and wife with Radius Mapping | Walton County, FL
August 21, 2023
News
Video
Florida Communication Training Officer honored for using RapidDeploy Radius Mapping technology to help save caller’s husband | Walton County, FL
August 4, 2023
News
RapidDeploy Uses ‘Lightning’ for Data Sharing in Emergencies
August 4, 2023
News
RapidDeploy announces Lightning mobile app, statewide deal in Kansas
August 3, 2023
Press Release
Kansas 911 Awards RapidDeploy Multi-Year Statewide Contract for its New Mobile App, Lightning

The Lightning app will provide thousands of first responders with 911 call data in the palms of their hands, reducing response times and improving incident outcomes

 

AUSTIN, TX (August 3, 2023) - FOR IMMEDIATE RELEASE - RapidDeploy, the leading cloud-native solution provider for Public Safety, today announced Lightning, a new mobile app that delivers 911 call data and critical information directly to first responders’ mobile devices, including smartphones and tablets. Kansas will be the first statewide customer to harness the power of Lightning, enabling the sharing of data across state and local stakeholders, and providing more than 100 911 centers and 24,000 first responders access to real-time, life-saving information to aid in response efforts.

Typically, emergency response teams grapple with fragmented information, communication and barriers that persist between multiple agencies, limiting the information flowing directly into first responders in the field.

The Lightning application is powered by RapidDeploy’s primary call-taking map, Radius Mapping, extending Next Generation 911 technology beyond its current footprint of over 1,500 call centers, and through this mobile app into the hands of the responders on the front lines. First responders leveraging the mobile app will have access to real-time 911 call data, location accuracy, video feeds, GIS mapping layers, and more, providing situational awareness, improving joint inter-agency communications, and delivering a new level of visibility amongst responders.

Lightning plays a crucial role in RapidDeploy’s quest to democratize public safety by offering its comprehensive Next Generation 911 product suite of mapping, analytics, and now mobile capabilities, to all agencies. This approach ensures accessibility and promotes inclusivity, even in rural areas with limited technology. RapidDeploy’s new mobile app is secure, reliable, and accessible for Law Enforcement, Fire, EMS, Emergency Management, Highway Patrol and various other first responding agencies.

“Our new mobile app goes beyond the limitations of current tools in the field, giving first responders access to a mobile command center that empowers them with modern, life-saving technology,” says Steve Raucher, CEO of RapidDeploy. “Lightning consolidates critical information into hand-held view, allowing for seamless access to incident and responder location, streaming video, school blueprints, digitized maps, plus real-time coordination with 911 centers, other responding officers and agencies.”

The Kansas 911 Coordinating Council has been a statewide Radius Mapping customer since 2019, and will be the first to adopt the Lightning app statewide across all disciplines, making it available to thousands of first responders, including volunteers.  

“The vote was unanimous to approve statewide procurement of RapidDeploy’s new mobile app, and as the first statewide customer, we are proud to adopt this ground-breaking technology,” said Michele Abbott, Communication and Training Coordinator, KS911 Coordinating Council. “Radius Mapping is already available across our 911 centers, and now with the addition of an app like Lightning, we can put the same level of mission-critical information in the hands of our field responders who risk their lives each and every day. We’re excited to offer this innovative solution to Law, Fire, and EMS, which will help prioritize the safety of those in the field and ensure that we can better serve our communities.”

Specific key features to include:

●     Bring your own device (BYOD), making the app available to all first responders, from Law, Fire, EMS and beyond

●     Responder location sharing (including Z-axis), providing a holistic view of critical incidents and tracking of first responders

●     Live incident board for improved communications, response and better outcomes for large-scale incidents

●     Vehicle telematics signals, visualizing cut plans to aide in extrication  

●     Direct access to CCTV and real-time video sharing supporting greater first responders preparedness and emergency outcomes

●     View authoritative GIS and indoor floor plans directly within the mobile map

 

Lightning will offer broad device compatibility, supporting both iOS and Android platforms. Statewide licensing options will be available to enable organizations to implement this comprehensive emergency response solution throughout their jurisdictions.

The new Lightning application will be unveiled at APCO in Nashville, where Steve Raucher will be joined on stage by Troy Briggs, KS911 Coordinating Council Chairman, Haskell County Sheriff and Michele Abbott, Communication and TrainingCoordinator, KS911 Coordinating Council. The featured session will take place on Monday, August 7 at 3:45pm EST in the presentation theater location in the APCO exhibit hall.

 

For more information, visit the website here.  

 

About RapidDeploy

Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Telecommunicators, First Responders, and 911 agencies with Next Generation solutions that deliver intelligent information and drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single screen, improving emergency response with location accuracy, situational awareness, unified communications, and on-demand insights. Our products improve outcomes and ultimately save lives. In 2023, RapidDeploy earned recognition as a prominent company to watch on the GovTech 100 list, and as one of the best places to work by Built In. Learn more at www.rapiddeploy.com.

 

Media Contacts:

Shira Zwebner/Leigh Brandt

Lightspeed PR & Marketing for RapidDeploy

shira@lightspeedpr.com

leigh@lightspeedpr.com

April 6, 2023
News
Video
WCSO Dispatcher Helps Recover Stranded Boater in Florida Using New Radius Mapping RapidVideo Technology | Walton County, FL
April 5, 2023
News
Video
Dispatcher Uses State-of-the-Art Video Technology with RapidDeploy Radius Mapping to Help Woman Save Her Husband in Florida Waters | Walton County, FL
March 15, 2023
Press Release
RapidDeploy Welcomes Go-to-Market Visionary and Software Veteran Jo Kinsella to Its Board of Directors

AUSTIN, TX (March 15, 2023) — FOR IMMEDIATE RELEASERapidDeploy, the leading provider of cloud-native 911 mapping and analytics solutions for Public Safety, today announced the appointment of Jo Kinsella to the company’s board of directors. A 20-year software veteran, Kinsella will provide strategic guidance on go-to-market and work alongside the executive team to drive revenue acceleration.

Kinsella joins RapidDeploy’s board of directors following her tenure as President of TVSquared, an adtech software company, which she co-founded in 2012 and lead to the successful acquisition by Innovid (NYSE: CTV) in 2022. Prior to TVSquared, Jo held various executive positions within fintech where she oversaw multiple disciplines globally across business development, sales, marketing and product.

“Jo is a passionate and accomplished leader with a strong track record setting high standards for revenue growth and leading emerging companies in go-to-market,” said Steven Raucher, CEO of RapidDeploy. “She maintains the view that change and innovation drives transformation and brings expertise in solving today’s challenges with new technology and data. I know that she will be a strategic advocate and advisor, and that she shares deeply in RapidDeploy’s mission to save lives.”

RapidDeploy has 10 state-wide contracts and supports 1500+ 911 centers nationwide with next-generation, cloud-native software. Emergency response and state-wide agencies leverage RapidDeploy’s products, such as Radius Mapping and Eclipse Analytics, to reduce response times, enhance situational awareness, and empower Public Safety leaders to make better decisions to improve the efficacy of the entire 911 workflow.

“I applaud the RapidDeploy team for their success and commitment to democratize public safety by ensuring that communities everywhere have access to the technology and data they need to save lives,“ said Jo Kinsella. “It is an honor to join their board and privilege to share in their important mission. l look forward to drawing from my experience across product, marketing, and sales to support the next stage of growth and build on their incredible momentum within the public safety market.”

Earlier this year, RapidDeploy announced $34M in new growth capital to accelerate go-to-market initiatives and fuel continued innovation in the public safety industry.

About RapidDeploy

RapidDeploy is the leading provider of mapping and analytics solutions in Public Safety, transforming 911 communications centers into data-centric organizations. RapidDeploy achieves its mission of saving lives by reducing response times with new levels of situational awareness and the seamless integration of third-party data onto its cloud-native platform, ensuring it is available when, where, and how telecommunicators and first responders need it. To learn more, visit https://www.rapiddeploy.com/  and follow us on LinkedIn, Facebook, and Twitter.

CONTACT:

Marni Burger

RapidDeploy

marni.burger@rapiddeploy.com

March 7, 2023
Press Release
RapidDeploy Partners with EagleView to Save Critical Time for 911 Emergencies

AUSTIN, TX (March 7, 2023)FOR IMMEDIATE RELEASE —  RapidDeploy, the leading provider of cloud-native 911 mapping and analytics solutions for Public Safety, announced today that they have partnered with EagleView, a leading provider of aerial imagery, analytics, and software. With this partnership, 911 call takers can save time and act with greater confidence through a single view that integrates critical site details, pinpointing the call location alongside real-time aerial imagery.

Up to date aerial imagery and next generation maps play a critical role in 911 emergencies with millions of call takers and emergency responders relying on them for accurate information. By integrating EagleView directly within RapidDeploy Radius Mapping solution, they are instantly armed with the intelligence needed to understand the situation on the ground, identifying building access points, key property details, and physical barriers such as waterways, railway lines, highways, or mountains.  

“We are excited to partner with EagleView, an industry leader, that supports our mission to save lives,” said Steve Raucher, CEO and Co-founder at RapidDeploy. “Together, we have the coverage to deliver an integrated map at scale to thousands of customers. By adding rich layers of critical data within the map, RapidDeploy is powering a detailed, accurate view of a caller’s location, altitude, health, and telematics on a single pane of glass, ensuring that response teams have access to real-time data and that they can use the information most effectively.”

Contracted in over 1,500 emergency centers across the United States, RapidDeploy maps incoming calls alongside mobile location and other supplemental information on next generation maps with authoritative GIS data. RapidDeploy’s footprint, combined with EagleView’s client-base covering 1,800 counties nationwide, will make it easier for 911 call takers to access both the exact location and on the ground context, accelerating the delivery of timely and effective information to first responders in situations where seconds matter.

“Action taken based on incomplete or inaccurate information can endanger callers, victims, and responders,” said Robert Locke, President of Government Solutions at EagleView. “By partnering with RapidDeploy, a proven solution in Public Safety, 911 centers across the United States can view our high-resolution orthogonal imagery as part of the 911 call workflow.”

Radius Mapping integrated with aerial imagery is now available nationwide to 911 centers that have adopted RapidDeploy and EagleView technologies.

About RapidDeploy

RapidDeploy is the leading provider of mapping and analytics solutions in Public Safety, transforming 911 communications centers into data-centric organizations. RapidDeploy achieves its mission of saving lives by reducing response times with new levels of situational awareness and the seamless integration of third-party data onto its cloud-native platform, ensuring it is available when, where, and how telecommunicators and first responders need it. To learn more, visit https://www.rapiddeploy.com/  and follow us on LinkedIn, Facebook, and Twitter.

About EagleView

EagleView is a leader in geospatial technology, providing solutions that transform how customers work. EagleView has the most significant geospatial data and imagery library ever assembled, encompassing 94 percent of the U.S. population. EagleView’s unique technology portfolio comprises more than 300 patents, enabling it to offer highly differentiated software, imagery, and analytics products for multiple industries.

February 23, 2023
News
OnStar Emergency Advisors Now Using RapidDeploy Radius Mapping Technology
February 21, 2023
Press Release
OnStar and RapidDeploy Work Together to Enhance the Incident Response Experience

DETROIT (February 21, 2023) – FOR IMMEDIATE RELEASE  GM's OnStar Emergency Advisors are now using RapidDeploy Radius Mapping technology to help improve incident response outcomes, which can benefit both OnStar members and emergency responders. When OnStar Emergency Advisors are notified of car crashes, stolen vehicles, button presses from inside the vehicle, or calls from OnStar members, they will now have a supplemental, map-based view of both publicly available and proprietary data, simplifying and helping to expedite the delivery of necessary services.

"We're combining 25+ years of OnStar's leadership with RapidDeploy Radius Mapping to enhance, digitize and modernize responses to incidences, streamlining our connection and awareness of members in times of need," said Mike Devereux, vice president of OnStar Safety and Connectivity at GM. "With more than 200 Emergency Advisors, OnStar acts as an emergency triage center. It's vital that we work with quick and concise data to help ensure a timely delivery of services to our members or connect them with public safety as necessary."

OnStar is utilizing RapidDeploy's platform to help synthesize telematics data in a map-based format to provide timely and clear situational awareness for the wide range of services OnStar Emergency Advisors perform for customers who have consented to receive those services. Key features of Radius Mapping technology include:

  • Additional layers of location accuracy: upon member consent, OnStar Emergency Advisors can ping precise locations through the member’s mobile device.
  • Improved mapping options on a single screen: providing supplementary information on potential evacuation routes, local emergency shelters and weather data during severe events.
  • Access to publicly available street cameras: offering a view of emergency incidences for situational awareness.

“We are honored to continue our work with OnStar as they bring RapidDeploy technology into the OnStar call centers,” said Steve Raucher, CEO and co-founder at RapidDeploy. “Next generation technology, while originally designed for 911, has many applications where modern mapping is needed to be combined with supplemental data and we are excited to work with OnStar as our first major enterprise customer.”

In 2021, OnStar started working with RapidDeploy to deliver vehicle telematics directly to 911 centers. That same year, GM Ventures announced its participation in the $40 million Series B funding round for RapidDeploy.

About General Motors (NYSE:GM) is a global company focused on advancing an all-electric future that is inclusive and accessible to all. At the heart of this strategy is the Ultium battery platform, which powers everything from mass-market to high-performance vehicles. General Motors, its subsidiaries and its joint venture entities sell vehicles under the Chevrolet, Buick, GMC, Cadillac, Baojun and Wuling brands. More information on the company and its subsidiaries, including OnStar, a global leader in vehicle safety and security services, can be found at https://www.gm.com.

About RapidDeploy

RapidDeploy is the leading provider of mapping and analytics solutions in Public Safety, transforming 911 communications centers of any size into data-centric organizations. RapidDeploy achieves its mission of saving lives by reducing response times with new levels of situational awareness and the seamless integration of third-party data onto its cloud-native platform, ensuring it is available when, where, and how telecommunicators and first responders need it. To learn more, visit https://www.rapiddeploy.com/  and follow us on LinkedIn, Facebook, and Twitter.

CONTACT:

Rita Kass-Shamoun

GM Communications

313.720.0146

Rita.KassShamoun@gm.com

Marni Burger

RapidDeploy

marni.burger@rapiddeploy.com

February 16, 2023
News
Partnership promises better response times in wrecks
January 25, 2023
News
Public Safety and Mapping Tech Firm RapidDeploy Raises $34M
January 25, 2023
News
RapidDeploy Raises $34M to Grow Its First Responder Platform
January 25, 2023
Press Release
RapidDeploy Raises $34 Million in Growth Funding, Led by Edison Partners

AUSTIN, TX (January 25, 2023) — FOR IMMEDIATE RELEASE RapidDeploy, the leading provider of cloud-native 911 mapping and analytics solutions for Public Safety, announced today $34 million in new growth capital led by Edison Partners, a leading growth equity investment firm, with participation from existing financial and strategic investors GreatPoint Ventures, Morpheus Ventures, GM Ventures, Ericsson Ventures, Tao Capital Partners, Clearvision Ventures, Tau Ventures, NedBank CIB, and others. This investment brings RapidDeploy’s total raised to $87 million.

RapidDeploy has grown to 10 statewide contracts and more than 1,500 contracted 911 centers using its platform. The company has also sold to major enterprise accounts, most recently General Motors’ OnStar for its call centers. This new growth investment will enable RapidDeploy to build on its successes, accelerate go-to-market initiatives, and continue innovating for the Public Safety sector. The company prides itself on how it supports its mission-critical customers and partners and will be scaling to meet the growing demand for their solutions.

“With this investment, we’ll be able to further our mission of saving lives by reducing response times,” said Steve Raucher, CEO and Co-founder at RapidDeploy. “We are excited to have Edison Partners as the lead investor with such deep operational expertise. This investment will help us serve our customers with proven experience in delivering tightly integrated mission-critical software to one of the most demanding industries in the United States. We are here to serve the mission!”

RapidDeploy’s next-generation, cloud-native solutions include Radius Mapping, a mapping tool designed to reduce response times and radically improve the way 911 calls are handled, and Eclipse Analytics, a solution that empowers Public Safety leaders to make better decisions to improve the efficacy of the entire 911 workflow. Both Radius Mapping and Eclipse Analytics are “best in class” solutions.

“First Responders should have access to configurable solutions that tap into all available data streams and communications methods in an easy-to-digest single pane of glass. RapidDeploy’s Radius Mapping and Eclipse Analytics product adoption provides strong validation that they are the solution of choice,” said Edison Partner Daniel Herscovici, who led the investment. “CEO Steve Raucher and his team are recognized as the premier partner and innovator with a significant technological advantage. Their vision of creating an operating system for next-generation 911 response will save lives and transform our nation’s emergency response infrastructure.”

“As an early investor in RapidDeploy, it is an honor to be a part of this journey. They transformed Public Safety, and continue to advance this industry,” said Ray Lane, Managing Partner at GreatPoint Ventures.

911 centers require a technology platform that delivers relevant and contextual emergency information in real time for those charged with responding to emergencies. RapidDeploy is a proven leader in next-generation technology at the state and local level and will use this investment to further support and prioritize its local, state, and federal communities.  

About RapidDeploy

RapidDeploy is the leading provider of mapping and analytics solutions in Public Safety, transforming 911 and other emergency communications centers of any size into data-centric organizations. RapidDeploy achieves its mission of saving lives by reducing response times with new levels of situational awareness and the seamless integration of third-party data onto its cloud-native platform, ensuring it is available when, where, and how Telecommunicators and First Responders need it. To learn more, visit rapiddeploy.com and follow us on LinkedIn, Facebook, and Twitter.

About Edison Partners

Edison Partners is a leading growth equity firm providing the financial and intellectual capital that CEOs and their executive teams need to grow and scale their companies. The firm’s team brings more than 275 years of combined investing, operating and sector experience to each investment, accessible via the Edison Edge value creation platform, which is tailored to each business’ strategy, stage and operating needs. Edison targets high-growth financial technology, healthcare IT and vertical SaaS and marketplace companies located outside Silicon Valley with $10 million to $30 million in revenue. Investments also include buyouts, recapitalizations, spinouts, and secondary stock purchases. Edison’s active portfolio has created aggregated market value exceeding $10 billion. Edison Partners manages $1.6 billion in assets. For more information on Edison Partners, please visit edisonpartners.com and follow on LinkedIn.

Media Contacts

Marni Burger

VP, Marketing

marni.burger@rapiddeploy.com

Gregory Papajohn

Archie Group for Edison Partners

gregory@archiegroup.com

January 11, 2023
News
RapidDeploy Listed as a Built In's 2023 Best Places to Work
January 4, 2023
News
RapidDeploy Listed as a GovTech Top100 Company for 2023
December 20, 2022
News
Video
Arlington, Virginia Gets New 911 Technology
November 18, 2022
Press Release
Arlington, Virginia Adopts RapidDeploy to Improve Outcomes of 9-1-1 Calls

Austin, Texas (November 18, 2022) – FOR IMMEDIATE RELEASE  Today RapidDeploy, the leading cloud-native mapping and analytics solutions for Public Safety, announces that RapidDeploy Radius Mapping has been selected by Arlington, Virginia as their new 9-1-1 map. Radius Mapping is currently live in multiple 9-1-1 centers in the Washington, DC area, including Alexandria and Montgomery County, with more coming before the end of the year.

Radius Mapping integrates with incoming 9-1-1 calls as part of the 9-1-1 workflow, adding mobile caller location data, GIS authoritative data, and modern communication tools to find callers faster and improve the outcome of calls coming into the 9-1-1 center. With over 80% of 9-1-1 calls coming from cell phones, mobile handset data provide more accurate locations for First Responders, even tracking callers that are driving or walking. The call data is plotted alongside the network call data on maps with authoritative GIS data like metro lines, z-axis, and jurisdiction boundaries. 9-1-1 call takers have the option to communicate over the phone, through 2-way text with language translation, or with streaming video.

“We are excited to bring next-generation 9-1-1 technology to the citizens of Arlington, Virginia,” said Jacob Saur, ECC Administrator at Arlington County Government. “RapidDeploy Radius Mapping will help us locate residents and visitors calling into 9-1-1 faster in their time of need and adds the ability for us to text with language translation for non-native English speakers.”

Arlington, Virginia is part of the National Capital Region, which has multiple 9-1-1 centers across 2 states and the District of Colombia, to respond to residents and visitors. Many of them like Alexandria, VA have adopted next-generation RapidDeploy technology, which enables the different 9-1-1 centers to track 9-1-1 callers as the move through the densely populated area, ensuring that the callers get the care they need even as they move into different jurisdictions and cities.

“We are honored to provide RapidDeploy next-generation technology to Arlington, Virginia,” said Steve Raucher, CEO and Co-founder at RapidDeploy. “With the dense population and tourists in the city, Radius Mapping will have an immediate impact on outcomes of 9-1-1 calls.

Arlington ECC is live with network call, mobile location, and authoritative GIS data in Radius Mapping and will be adding the 2-way text and streaming video soon. With this transition to next-generation RapidDeploy technology, 9-1-1 Telecommunicators can respond faster and with new communication options to residents and tourists in Arlington, Virginia.

About RapidDeploy

RapidDeploy is the industry's leading provider of mapping and analytics solutions, transforming 9-1-1 communications centers of any size into data-centric organizations. RapidDeploy achieves its mission of saving lives by reducing response times with new levels of situational awareness and the seamless integration of third-party data onto its cloud-native platform, ensuring it is available when, where, and how Telecommunicators and First Responders need it. To learn more, visit https://www.rapiddeploy.com/  and follow us on LinkedIn, Facebook, and Twitter.

November 4, 2022
News
Video
Maui News Now - ‘Next generation 911’: MPD launches new technology aimed at saving lives
November 1, 2022
News
GovTech - RapidDeploy Mapping Tech Backs South Carolina 988 Hotline
November 1, 2022
News
Video
WYFF News 4 - RapidDeploy Partners with South Carolina to Improve Outcomes of 988 Calls
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