PartnersCustomersBook a demo
Maui County 911 Center Honored with RapidDeploy Superstar Award for Heroic Efforts During Maui Fires - Proving That Telecommunicators are the “First” First Responders
Maui telecommunicators make history as the first team to receive RapidDeploy’s Superstar Award
April 16, 2024
Press Release

AUSTIN, Texas (April 16, 2024) - FOR IMMEDIATE RELEASE – RapidDeploy, the leading cloud-native solution provider for public safety, has proudly awarded Maui County 911 with the prestigious RapidDeploy Superstar Award in recognition of their exceptional performance during the wildfires that devastated Maui on August 8, 2023.

Maui County telecommunicators played a pivotal role in responding to the catastrophic fires, answering over 4,500 calls in a single day, nearly triple the usual volume. Despite the immense pressure and uncertainty, the telecommunicators remained steadfast in their commitment to public safety, guiding community members to safety and coordinating an exceptional emergency response effort.

"The Maui County team demonstrated extraordinary courage and dedication during one of the most challenging disasters in recent history," said Steve Raucher, RapidDeploy CEO and co-founder. "Their selfless actions and tireless efforts saved lives and protected the community during a time of crisis."

RapidDeploy's Next Generation 911 (NG911) technology empowers telecommunicators with advanced tools and capabilities, including access to precise caller locations, text messaging with callers, and the ability to initiate video calls. The innovative features of RapidDeploy's Radius Mapping technology played a critical role in supporting Maui County telecommunicators during the wildfires, enabling them to coordinate resources and deliver life-saving assistance efficiently.

"We're proud to honor the Maui County team for their heroic actions and unwavering commitment to public safety," added Raucher. "Their exemplary service sets a standard of excellence for emergency response nationwide."

The Superstar Award reflects RapidDeploy's ongoing commitment to recognize first responders' extraordinary efforts and highlight innovative technology's impact on emergency response. By showcasing real-life examples of heroism and the capabilities of RapidDeploy's NG911 solutions, RapidDeploy aims to inspire and empower first responders with access to mission-critical data to drive faster, more effective emergency responses.

Maui Police Department Chief John Pelletier expressed his gratitude for the award and its potential impact on recruitment efforts, stating, "Awards like this showcase the vital role of telecommunicators and help attract top talent to our department. We're proud to recognize our telecommunicators as the true heroes they are."

RapidDeploy has shared a video capturing this Superstar Award story and ceremony here. For more information about RapidDeploy and its technology solutions for public safety, visit

About RapidDeploy:

Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2024, RapidDeploy earned recognition for the 7th year in a row as a prominent company to watch on the GovTech 100 list, and as a winner on Fast Company’s 2024 Most Innovative Company list. Learn more at

Back to Press
Share this Press Release

Let’s partner to improve emergency response. Together, we can save lives.

Book a demo
Cookie Consent

By clicking “Accept”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.