AUSTIN, Texas (October 31, 2024) - FOR IMMEDIATE RELEASE – In recognition of National First Responders Day on October 28th, RapidDeploy, the leading cloud-native solution provider for public safety, is proud to highlight its continued commitment to equip first responders with cutting-edge tools that save lives. RapidDeploy continues to focus on its mission of saving lives by reducing response times with its suite of advanced solutions aimed at enhancing interoperability, communication, coordination, and situational awareness for first responders. In 2024, the company introduced several significant innovations across its platform, empowering emergency communication centers (ECCs) and field responders to reduce response times and improve life-saving capabilities.
"At RapidDeploy, our mission is to save lives by providing first responders with the tools they need to respond faster and more effectively," said Steve Raucher, CEO of RapidDeploy. "Our innovations this year focus on our commitment to enhancing situational awareness and interoperability, which are essential in today's increasingly complex emergency scenarios."
More Effective Communication Across ECC’s with Interagency Chat
One of the standout innovations in 2024 is RapidDeploy’s ECC Messaging, also known as Interagency Chat. This real-time, secure communication platform eliminates the delays and fragmentation caused by traditional phone-based coordination, allowing ECCs and first responders to collaborate seamlessly across jurisdictions. During a recent active shooter incident, the Scottsdale Police Department successfully leveraged ECC Messaging through RapidDeploy’s Radius Mapping platform to coordinate a multi-agency response, demonstrating the technology’s ability to enhance real-time decision-making and response efficiency.
Enhancing Situational Awareness with New Features
RapidDeploy’s focus on situational awareness continues to drive its platform enhancements. The Critical Incident Board (CIB), available in Radius Mapping and the Lightning Mobile application, aggregates real-time media from sources like CCTV, RapidVideo, and third-party feeds, offering ECCs a centralized hub for visual data during high-stakes incidents, such as public events or school emergencies. Additionally, Google Street View integration and Map Markup capabilities––available in Radius Mapping––enable responders to visualize critical details in real-time, improving their ability to navigate and respond to complex situations.
Fostering School Safety and Cross-Jurisdictional Coordination
With school safety a top priority, RapidDeploy continues to advance the integration of indoor floor plans from partners like GeoComm, Datamark, NextNav, and Critical Response Group (CRG), giving responders detailed layouts of schools and other critical infrastructure. This capability, combined with panic button integrations from Raptor Technologies, Singlewire, and CrisisGo, ensures that first responders can navigate facilities with precision during emergencies, helping to protect students and staff.
Furthermore, the NENA Emergency Response Profile Center (EPRC) Lookup feature enhances cross-jurisdictional coordination by providing real-time access to critical ECC contact information, facilitating seamless transitions of emergency response between jurisdictions.
RapidDeploy’s Industry Leadership and Expansion
In addition to technological advancements, 2024 has been a year of growth and recognition for RapidDeploy. The Alabama 911 Board selected RapidDeploy under a statewide contract, further expanding the company’s market presence. RapidDeploy’s comprehensive NG911 suite, which includes Radius Mapping, the Lightning Mobile App, and Eclipse Analytics, was also adopted by Kansas 911, highlighting the company’s growing influence.
RapidDeploy has also strengthened its leadership team with two significant promotions. Dami Bullock has been appointed as the new Chief Operation Officer (COO), bringing a proven track record of driving operational excellence and strategic execution. Her leadership is instrumental in accelerating RapidDeploy’s growth and ensuring continued delivery of exceptional value to customers. Additionally, Eric Vaughn has been named Chief Revenue Officer (CRO), leveraging his extensive experience in revenue generation and sales leadership. Eric's role is focused on accelerating RapidDeploy's market momentum and expansion as the company continues to scale and innovate.
To showcase the impact of its solutions, RapidDeploy launched the “Save Stories” webpage, featuring 44 powerful examples of how its technology contributed to life-saving outcomes. These stories reflect the company’s unwavering dedication to enhancing public safety across the nation.
For more information, please visit www.rapiddeploy.com.
About RapidDeploy
Founded in 2016, and based in Austin, TX, RapidDeploy is a leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2024, RapidDeploy earned recognition for the 7th year in a row as a prominent company to watch on the GovTech 100 list, and as a winner on Fast Company’s 2024 Most Innovative Company list. Learn more at www.rapiddeploy.com.
Media Contact:
Kathy Mammon
VP, Marketing, RapidDeploy
kathy.mammon@rapiddeploy.com
