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RapidDeploy Launches Statewide Partnership with the Alabama 9-1-1 Board to Enhance Public Safety Operations
New partnership will Provide Eclipse Analytics to PSAPs and Districts Across the State
Press Release

AUSTIN, Texas (February 22, 2024)- FOR IMMEDIATE RELEASE - RapidDeploy, the leading cloud-native solution provider for public safety, today announced its partnership with the Alabama 9-1-1 Board, providing efficient and effective 911 call analytics to emergency communications districts (ECDs) and Public Service Answering Points(PSAPs) across the state. The statewide partnership will enable ECDs and PSAPs to have a comprehensive cloud-native analytics platform to meet the need for reliable data consistency across agencies, real-time insights and actionable intelligence.


As Alabama moves toward an overhaul of its 9-1-1 infrastructure, ECDs are increasingly taking advantage of cloud-native solutions to improve logistics and processes, and to ensure continuity of emergency operations. From analyzing call volume and patterns, to understanding trends via real-time dashboards and easy-to-use queries, RapidDeploy’s EclipseAnalytics platform will empower data-driven decision making across every PSAP and district in Alabama.


“We’ve seen Eclipse customers gain a strategic advantage by focusing on insights that matter, and we are thrilled to support the Alabama9-1-1 Board with their analytics initiative,” said Steve Raucher, CEO and Co-Founder of RapidDeploy. “Effective emergency response is about analyzing, learning and continuously optimizing 911 operations to drive better outcomes, improve workflows and enhance agency performance.”


The partnership is derived from Alabama’s longstanding public safety geographic information systems (GIS) solution provider, DATAMARK, which has been working with RapidDeploy since 2022 to provide clients across the U.S. with the ability to leverage authoritative data.


“RapidDeploy has proven experience with statewide deployments and is well aligned with Alabama’s NG911 initiatives,” said Leah Missildine, Executive Director, Alabama 911Board. “Insights are now a necessity, not a luxury, for stakeholders across the state, and RapidDeploy is uniquely positioned to close this gap with the reliability, flexibility and scale of its platform.”


Alabama will begin roll out of Eclipse Analytics in Q12024 and leverage RapidDeploy’s Center of Excellence which is responsible for deployment, implementation, training and onboarding, inclusive of an on-demand learning academy, in-app tutorials and instructor-led training sessions.


To learn more about Eclipse Analytics, visit:



Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations.  

With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2023, RapidDeploy earned recognition for the 6th year in a row as a prominent company to watch on the GovTech 100 list, and as one of the best places to work by Built In. Learn more at


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