In the realm of emergency response, every second counts. That's why at RapidDeploy, we're constantly innovating to provide cutting-edge solutions that empower Emergency Communication Centers (ECCs) and responders to act swiftly and decisively in critical situations. Our latest innovation, the Critical Incident Board (CIB), represents a leap forward in situational awareness and response coordination for call takers and field responders. The Critical Incident Board is a valuable tool that empowers telecommunicators and ECC Supervisors using Radius Mapping, as well as field responders with visibility through our Lightning mobile app, with a visual representation of incidents, facilitating quicker responses, efficient resource allocation, and improved coordination among response teams during critical situations.
What is the Critical Incident Board?
The Critical Incident Board (CIB) is a revolutionary feature built within the Radius platform (coming soon to Lightning in 2024), designed to offer ECCs unparalleled visibility and control during emergencies. With the CIB, authorized users can create, manage and view digital dashboards that aggregate and present live feeds from CCTV cameras and RapidVideo sessions based on defined locations or incident areas. Essentially, the CIB acts as a centralized hub for visualizing multiple media sources in real-time, providing a comprehensive overview of ongoing incidents, emergencies, or planned events.
Prior to developing our Critical Incident Board, we saw a few areas in the market that needed a better solution. Critical Incident Board is a powerful tool in responsive emergency situations, such as a high-stress robbery, where ECCs need the ability to quickly see live camera feeds all in one place to track a suspect’s location in proximity to the crime. Or in a school safety situation where a panic signal is triggered at a school and the ECC needs to monitor the surrounding area. With CIB, ECC supervisors can quickly create a CIB to monitor CCTV camera feeds and RapidVideo sessions, enabling swift response.
Another scenario where a CIB is useful is during a planned response situation, like a large event at a stadium. In this situation we foresee the need for ECCs to proactively monitor activity in and around the venue, ensuring preparedness and rapid response to potential incidents.
Key Features of the Critical Incident Board:
How Does It Work?
The Critical Incident Board revolutionizes emergency response in several ways:
Critical Incident Boards Empowers Unprecedented Situational Awareness
RapidDeploy’s CIB offering is the latest innovation enabling unprecedented situational awareness and response capabilities. At RapidDeploy, our mission is to revolutionize emergency response through innovation and technology, which is why we're committed to empowering ECCs with the tools they need to do their job more efficiently. With the Critical Incident Board, we're one step closer to realizing that vision, empowering ECCs and responders to save lives and protect communities more effectively than ever before.
Nestled at the edge of the Appalachian Mountains, Carter County, Tennessee, boasts a population of over 50,000 residents. Responsible for managing emergency calls from the local area, the Carter County Emergency Communications District 911 (TN) plays a pivotal role in ensuring public safety. In July 2023, the Tennessee Emergency Communications Board allocated funds to integrate Radius Mapping into Carter County 911’s infrastructure.
Radius Mapping provides telecommunicators in Carter County with indispensable support and functionality previously unavailable to them. The platform's rapid, precise location tracking features empower dispatchers to visualize a caller’s position on a map of the local area in real-time. Accurate location data is paramount for deploying emergency response resources, particularly in scenarios where callers fail to provide precise addresses or when threats span multiple jurisdictions.
The real test of this technology came in February 2024 when telecommunicators utilized it to pinpoint a series of brief 911 calls, one of which included a shooting threat directed at a local school. Just months after the installation of Radius Mapping, the platform proved its worth in a critical emergency communications event. On February 1, 2024, telecommunicators received a call from a 911-only phone—a device that typically cannot receive calls, even from emergency officials. The caller reported a threat of violence but disconnected abruptly, providing an address outside Carter County 911’s jurisdiction. Radius mapped the call to cell towers near the county border, initiating collaboration with neighboring jurisdictions.
Approximately 25 minutes later, another call from the same device hinted at a shooting threat directed at the local school system. With Radius Mapping, telecommunicators swiftly identified the caller’s location at Happy Valley High School. Immediate action followed the precise identification of the caller’s location. School resource officers and patrol officers from adjacent jurisdictions were promptly notified, leading to a comprehensive lockdown and search across multiple schools in the vicinity.
Through the utilization of 911 call recordings and Radius Mapping data, authorities swiftly apprehended three juveniles, each charged with threatening mass violence on school property and false reporting.
The case of Carter County exemplifies how innovative technology like RapidDeploy’s Radius Mapping can revolutionize emergency response, ensuring swift, targeted action in critical situations. By harnessing the power of technology, communities can bolster their resilience and protect lives in the face of adversity.
When an emergency strikes, communication is key. Being able to reach the right people with the right information as quickly as possible can help deliver an effective and efficient response. While many organizations have multiple tools to address specific components of an emergency, this can often lead to unforeseen issues. The more tools an organization has, the more time-consuming it can be to activate each component, slowing down the response process. It also creates additional steps, making it more likely that a step gets missed, which could have critical consequences if someone doesn’t receive information that impacts their safety.
Mass notification systems can offer organizations a solution though. With a wide range of technology integrations and incident management capabilities, organizations can consolidate systems, expand the reach of their messages, and respond to emergencies to help keep people out of harm’s way. This post will cover the benefits and capabilities of a mass notification system and how it can assist with incident management by connecting to public safety answering points (PSAPs).
The Benefits of Mass Notification
If an incident occurs, organizations can’t afford to have anyone miss a message, but they don’t always have the means to ensure that critical information reaches everyone quickly. Some rely on mass SMS text messaging, but text messages can be easy to ignore, and when every second matters, organizations need to be able to leverage alerts that emphasize the urgency of a situation. Mass notification systems can help organizations deliver intrusive text, audio, and visual messages to a wide range of on-site and mobile devices simultaneously, eliminating the need to manage and send messages from multiple sources. This helps keep messaging consistent to reduce confusion, helps messages reach everyone in an organization regardless of where they are or what they doing, and helps highlight the seriousness of an event by broadcasting messages across multiple channels. This helps people receive messages quickly and begin taking action so they can stay safe.
Mass notification systems also enable organizations to target messages to specific groups or areas. This could be sending an alert specifically to the security team, or to a particular floor or wing of a building impacted by an event. This gives organizations more control over who receives what messages without disrupting operations for everyone.
Incident Management Capabilities
Of course, alerting people is only one component of responding to an emergency. Once initial notifications have gone out, organizations need to be able to bring about a successful resolution. Mass notification systems can help organizations plan for and address every stage of an emergency. Messages can be prebuilt for any kind of incident an organization may experience as well as messages for each step of the process, from the first notification to the “all clear” that signals normal operations can resume. Organization scan also upload critical resources like safety checklists, floorplans, and more that can be accessed during an emergency to help with a response. Notification scan be sent to key stakeholders inviting them to join a virtual collaboration space or conference call, so they can assess the situation as it unfolds and determine the best response. Notifications can even be sent that ask recipients to respond to questions, helping gain real-time insights to understand who is safe and who still needs assistance. With a single solution for emergency alerting and management, organizations can streamline their response.
Extending Reach to PSAPs
All of these capabilities are helpful when handling an internal incident, but sometimes critical situations require outside assistance. That’s where being able to reach a PSAP via a mass notification system becomes vital. Internal teams can receive alerts at the same time as first responders, reducing response times so help is delivered as quickly as possible. Safety regulations like Alyssa’s Law are making this capability a must as it helps spread awareness about serious events and get relevant information into the hands of first responders so they can coordinate an effective response.
Singlewire Software and RapidDeploy Integration
Singlewire Software now offers integration between its InformaCast mass notification and incident management software and RapidDeploy’s Radius Mapping platform to expand the reach of emergency messages directly to PSAPs. When InformaCast notifications are activated from tools like panic buttons, the notification will be delivered to local 911 agencies and can include location information about where the notification was activated, enhancing situational awareness, and expediting emergency response efforts.
As safety continues to be a priority for organizations across the country, having tools that work together and help with every stage of incident response become invaluable assets in keeping people safe.
The RapidDeploy team is proud to announce a pivotal integration between RapidDeploy and Raptor Technologies, a leading panic button provider for school safety, with integrated solutions for schools to prevent, prepare, respond and recover from any emergency. With a legacy spanning over two decades, Raptor Technologies has been at the forefront of school safety, providing comprehensive software solutions that ensure the welfare of students and staff. In this new era of heightened security for schools across the United States, this partnership supports our commitment to safeguard children, schools and first responders with cutting-edge and innovative technology.
A Timely Alliance for Safety
Unfortunately, we are living in a time of increased threats to our schools where the landscape of challenges continues to evolve for educational institutions. By incorporating Raptor’s panic button alert system into our Next Gen 911 solutions, we are setting a new standard for emergency response times and efficiency.
Through this partnership, when a panic alert is activated within a school, critical emergency response data is instantly channeled to the appropriate 911 agencies through RapidDeploy’s Radius Mapping platform. Details such as the incident’s nature, the school's name, location coordinates and the initiator's contact information are shared—all within seconds. This critical information is quickly and effectively communicated to first responders, providing help for those in need.
The Value of Our Partnership to Emergency Response Teams
RapidDeploy's partnership with Raptor Technologies provides PSAP’s a single pane of glass to visualize panic button events, geo-referenced to an agency's authoritative GIS data, along with:
· Location of mobile callers while in motion
· Plots of indoor floor plans
· Situational awareness data such as aerial imagery
· CCTV camera feeds to provide a comprehensive view of resources and the situation
Instant notifications and specific sound alerts within Radius ensure that responders are promptly alerted to Raptor panic button signals, even if their mobile devices are on silent mode. The integration also sends alerts based on location, which allows seamless switching between buildings or campuses without the need for reconfiguration, further streamlining emergency response operations.
By integrating Raptor Alert with Radius Mapping, our direct connection ensures that mission-critical data from Raptor Alert is delivered directly toECCs through RapidDeploy's Radius Mapping solution, enabling faster and more effective emergency response efforts. Raptor data will also be seamlessly integrated with RapidDeploy’s Lightning, our Next Gen 911 mobile app for field responders. This means that whether in the control room or on the ground, responders will have immediate access to vital information via their devices.
Legislative Support and Broader Impact
Our partnership with Raptor Technologies aligns with Alyssa's Law, critical legislation addressing the issue of law enforcement response time when a life-threatening emergency occurs, and drives a new safety standard in schools that supports the widespread adoption of panic button technology. As a result of legislative mandates, federal and state funding for school safety related products and services are available and becoming more readily accessible, ensuring schools are equipped to act quickly in emergencies, from lockdowns to evacuations.
Together, We Make a Difference
With this partnership announcement, we aim to empower faster and more effective emergency response and provide ECCs, telecommunicators and first responders with fast and accurate critical information to protect lives during school-related emergencies. For every student, teacher and parent, we're not just offering a solution, we’re moving towards a future where safety comes first, every time. When it comes to our schools and the people in them, every moment matters, and so does our response.
To learn more about how RapidDeploy and Raptor Technologies are revolutionizing school safety check out the full press release.
