AUSTIN, Texas (August 1, 2024) - FOR IMMEDIATE RELEASE – RapidDeploy, the leading cloud-native solution provider for public safety, is proud to honor 911 telecommunicator Ashley Willis with the prestigious RapidDeploy Superstar Award for her use of RapidDeploy’s Radius Mapping technology to save a life.
On May 1, 2023, Ashley Willis(previously Rodriguez) received a 911 call that appeared as a “signal” onRapidDeploy’s Radius Mapping technology. The signal indicated a 911 call that was immediately dropped. With access to the precise caller location on her 911 agency’s primary call-taking map, Radius Mapping, Ashley quickly sent officers to the location of the dropped call while simultaneously calling the number back. Despite no answer to her call back attempt, her rapid response to the situation resulted in responding officers saving the caller, a 7-month pregnant victim of domestic violence. The timely intervention led to the arrest of the suspect and ensured the safety of the victim.
“Ashley Willis demonstrated extraordinary dedication and quick action during a critical moment,” said Steve Raucher, RapidDeploy CEO and co-founder. “We are proud to honor her life-saving actions and commitment to public safety, which speaks to the heart and mission of RapidDeploy and all first responders.”
RapidDeploy's Radius Mapping technology empowers telecommunicators with advanced tools, including access to precise caller locations, the ability to initiate video calls, and text messaging with callers. The advanced location precision capability of Radius Mapping played a critical role in providing critical technology to the Indialantic Police Department during this incident, enabling the first responder to coordinate resources quickly and deliver life-saving assistance.
While most dropped 911 calls do not indicate an emergency, Willis noticed the disconnected call on her screen and took swift action. "I’m constantly checking my screens and my maps, and I am so thankful I was able to see the call location. This time it really mattered, and I was able to help," said Willis.
The Superstar Award reflects RapidDeploy's ongoing commitment to recognize first responders' extraordinary efforts and highlight the impact of innovative technology on emergency response. By showcasing real-life examples of heroism and the capabilities ofRapidDeploy's NG911 solutions, RapidDeploy aims to inspire and empower first responders with access to mission-critical data to drive faster, more effective emergency responses.
To learn more on this story, see the award presentation, and watch video coverage from inside the Indialantic Police Department, read our blog post.
Nestled at the edge of the Appalachian Mountains, Carter County, Tennessee, boasts a population of over 50,000 residents. Responsible for managing emergency calls from the local area, the Carter County Emergency Communications District 911 (TN) plays a pivotal role in ensuring public safety. In July 2023, the Tennessee Emergency Communications Board allocated funds to integrate Radius Mapping into Carter County 911’s infrastructure.
Radius Mapping provides telecommunicators in Carter County with indispensable support and functionality previously unavailable to them. The platform's rapid, precise location tracking features empower dispatchers to visualize a caller’s position on a map of the local area in real-time. Accurate location data is paramount for deploying emergency response resources, particularly in scenarios where callers fail to provide precise addresses or when threats span multiple jurisdictions.
RapidDeploy Offers Crucial Call-Mapping Functionality
The real test of this technology came in February 2024 when telecommunicators utilized it to pinpoint a series of brief 911 calls, one of which included a shooting threat directed at a local school. Just months after the installation of Radius Mapping, the platform proved its worth in a critical emergency communications event. On February 1, 2024, telecommunicators received a call from a 911-only phone—a device that typically cannot receive calls, even from emergency officials. The caller reported a threat of violence but disconnected abruptly, providing an address outside Carter County 911’s jurisdiction. Radius mapped the call to cell towers near the county border, initiating collaboration with neighboring jurisdictions.
Location Tracking Facilitates Fast, Accurate Emergency Response
Approximately 25 minutes later, another call from the same device hinted at a shooting threat directed at the local school system. With Radius Mapping, telecommunicators swiftly identified the caller’s location at Happy Valley High School. Immediate action followed the precise identification of the caller’s location. School resource officers and patrol officers from adjacent jurisdictions were promptly notified, leading to a comprehensive lockdown and search across multiple schools in the vicinity.
Through the utilization of 911 call recordings and Radius Mapping data, authorities swiftly apprehended three juveniles, each charged with threatening mass violence on school property and false reporting.
The case of Carter County exemplifies how innovative technology like RapidDeploy’s Radius Mapping can revolutionize emergency response, ensuring swift, targeted action in critical situations. By harnessing the power of technology, communities can bolster their resilience and protect lives in the face of adversity.
