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Saving Lives Matters: Blount County Saves Lives of Lost Hikers Across Tennessee State Lines with RapidDeploy Technology | Blount County, TN

Next Generation 911 technology is improving outcomes - RapidDeploy Radius Mapping pinpointed the caller’s location, when other solutions like their CHE and other tools were not able to locate the caller

  • Blount County E-911 received a distressed call from a mobile device, reporting that a group of hikers were lost, injured, and had very little water and food
  • Leveraging commercial and statewide authoritative GIS data and location technology with Radius Mapping, they were able to see that the hikers transversed to another trail and state entirely - and were not on the path they believed they were on

Blount County in Tennessee contacted Graham County in North Carolina to let them know where to find the missing hikers, who were long overdue. “Without the help of RapidDeploy, we would not have been able to obtain the hikers GPS coordinates and contact Graham County 911. “

James B. Long, Blount County E-911

NG911 solutions provide critical information and the technology integrations needed to drive better outcomes. Today, RapidDeploy Radius Mapping solution is leveraged by 1,500+ emergency communications centers for:

  • Location Accuracy: Mobile location data to pinpoint callers using mobile location
  • GIS Data: NG9-1-1 GIS platform leverages Esri Geospatial Cloud and authoritative GIS data
  • Situational Awareness: Unified map for all data sources built to save lives  

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RapidDeploy Enables Emergency Response to School Shooting Threats with Radius Mapping | Carter County, TN
Tennessee, TN; Radius Mapping

Nestled at the edge of the Appalachian Mountains, Carter County, Tennessee, boasts a population of over 50,000 residents. Responsible for managing emergency calls from the local area, the Carter County Emergency Communications District 911 (TN) plays a pivotal role in ensuring public safety. In July 2023, the Tennessee Emergency Communications Board allocated funds to integrate Radius Mapping into Carter County 911’s infrastructure.  

Radius Mapping provides telecommunicators in Carter County with indispensable support and functionality previously unavailable to them. The platform's rapid, precise location tracking features empower dispatchers to visualize a caller’s position on a map of the local area in real-time. Accurate location data is paramount for deploying emergency response resources, particularly in scenarios where callers fail to provide precise addresses or when threats span multiple jurisdictions.

RapidDeploy Offers Crucial Call-Mapping Functionality

The real test of this technology came in February 2024 when telecommunicators utilized it to pinpoint a series of brief 911 calls, one of which included a shooting threat directed at a local school. Just months after the installation of Radius Mapping, the platform proved its worth in a critical emergency communications event. On February 1, 2024, telecommunicators received a call from a 911-only phone—a device that typically cannot receive calls, even from emergency officials. The caller reported a threat of violence but disconnected abruptly, providing an address outside Carter County 911’s jurisdiction. Radius mapped the call to cell towers near the county border, initiating collaboration with neighboring jurisdictions.

Location Tracking Facilitates Fast, Accurate Emergency Response

Approximately 25 minutes later, another call from the same device hinted at a shooting threat directed at the local school system. With Radius Mapping, telecommunicators swiftly identified the caller’s location at Happy Valley High School. Immediate action followed the precise identification of the caller’s location. School resource officers and patrol officers from adjacent jurisdictions were promptly notified, leading to a comprehensive lockdown and search across multiple schools in the vicinity.

Through the utilization of 911 call recordings and Radius Mapping data, authorities swiftly apprehended three juveniles, each charged with threatening mass violence on school property and false reporting.

The case of Carter County exemplifies how innovative technology like RapidDeploy’s Radius Mapping can revolutionize emergency response, ensuring swift, targeted action in critical situations. By harnessing the power of technology, communities can bolster their resilience and protect lives in the face of adversity.

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