This week is National Public Safety Telecommunicators week, and every year we look forward to this important week. It gives us a great reminder to celebrate telecommunicators nationwide and show how much we appreciate and honor their service.
It's our privilege at RapidDeploy to shine a spotlight on these extraordinary individuals who are often behind the scenes and on the headsets. Over the past year, RapidDeploy has received hundreds of stories from PSAPs and emergency response professionals across the country detailing the heroic and life-saving impact of a telecommunicator. RapidDeploy selects one story every quarter of the year to recognize with our RapidDeploy Superstar Award. We are honored during this year’s National Telecommunicators Week to celebrate these heroes and their remarkable contributions.
Maui County 911 Communications Center, Hawaii
In recognition of their extraordinary performance during the catastrophic wildfires on August 8, 2023, RapidDeploy most recently awarded Maui County 911 the national Superstar Award. Handling nearly triple the average number of distress calls in a single day, the communication center's use of RapidDeploy was pivotal in facilitating life-saving emergency responses amid the chaos happening on the ground in Maui. This award ceremony made history as the first time the RapidDeploy Superstar award was presented to an entire team, and honors their collective commitment as the “first” first responders and their effective utilization of Next Gen 911 solutions during critical moments
We are so proud to present these individuals and teams with the Superstar Award. These stories exemplify the heroism, resilience, and technological adeptness that define our telecommunicators and the critical, lifesaving work they do.
Derrik Gregg - Scottsdale Police Department, Arizona
Derrik Gregg, Communications Supervisor at the Scottsdale Police Department, was awarded RapidDeploy's Superstar Award in March 2024 for his bravery and life-saving actions that took place on September 1, 2023. After receiving a disconnected 911 call, Derrik utilized RapidDeploy's Radius Mapping platform and used the breadcrumbs feature to locate a victim of domestic violence, who was in transport moving away from the location of the incident. His collaboration with law enforcement ensured the victim's safety, highlighting the indispensable role of NG911 technology in public safety and the exceptional dedication of first responders like Derrik.
Meghan Gonzalez - Riverside County Sheriff's Office, California
Meghan Gonzalez of the Riverside County Sheriff's Office received the RapidDeploy Superstar award for her innovative handling of a kidnapping incident in October 2023. By initiating a real-time 911 text conversation with a caller unable to speak, Meghan utilized Radius Mapping to track the victim's real-time location and movements. Her quick thinking and gut intuition not only facilitated the victim's safe recovery but also led to the kidnapper's apprehension.
Heather Mayo - Walton County Sheriff's Office, Florida
In April 2023, Walton County Sheriff’s Office Dispatcher, Heather Mayo, displayed exceptional use of RapidDeploy's technology during a critical emergency, earning her the Superstar Award. Responding to a 911 call from a woman whose husband had fallen overboard into rough water, Heather leveraged live video, real-time location tracking and mobile signals to coordinate a successful rescue. Utilizing RapidDeploy’s RapidVideo, she guided the caller, through live video sharing, to restart the boat’s engine and navigate the bay to find her husband, showcasing the profound impact of NG911 technology in life-saving efforts.
These professionals, our RapidDeploy Superstars, have gone above and beyond in leveraging technology to save lives and enhance the safety of our communities. Their stories of courage, innovation, and commitment serve as a beacon of inspiration, demonstrating the critical role of telecommunicators in emergency response.
We are honored during this year’s National Telecommunicators Week to celebrate these heroes and their remarkable contributions. We extend our deepest gratitude and admiration to all telecommunicators who remind us of the powerful difference one call can make.
Rice County, Kansas, January 16th, 2024 – Amidst blizzard conditions on January 8th, 2024, Rice County faced significant challenges, with eleven inches of snow and 41 mph winds in a 16-hour period. The Rice County Emergency Communications Center (RCECC) responded to thirty-nine traffic hazards during this intense weather event.
RCECC effectively employed a groundbreaking map markup feature within RapidDeploy’s Radius Mapping Solution. This innovative enhancement empowered telecommunicators to pinpoint the exact location of vehicles on the 911 map, providing detailed information including latitude, longitude, and vehicle description. RCECC Team Member, Scott Dellinger indicated, “We could verify that an officer had already checked the vehicle and everyone was safe.”
This strategic use of the new map markup feature ensured that critical resources were efficiently allocated, addressing thirty-nine traffic hazards, and allowing RCECC to manage over thirty additional emergency calls. Director Josh Michaelis emphasized, “Implementing emerging technologies such as map markups improves safety for both responders and citizens.”
The successful deployment of this technology not only highlights RCECC's and the Kansas 911 Coordinating Council’s commitment to leveraging innovative tools, but also highlights how advancements in emergency communication technology can significantly enhance public safety during challenging weather conditions.
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