Lightning: A Mobile App to Change the Game
Earlier this week, at APCO 2023, we launched Lightning, a new mobile app that delivers 911 call data and critical information directly to first responders' mobile devices, including smartphones and tablets.
The new Lightning application will provide thousands of first responders with 911 call data in the palms of their hands, transforming the way in which information is shared in the field directly improve emergency response, better preparing first responders and driving life-saving outcomes.
Powered by Radius Mapping and built for all first responders, Lightning includes a map, location accuracy, situational awareness and modern communications tools– all within a single, unified mobile solution.
Key Lightning app features include:
Get in touch to find out how Lightning can empower first responders in communities near you.
At NENA 2023, Steve Raucher, RapidDeploy CEO and Co-founder, joined Jacob Saur, Arlington ECC Director on stage to discuss challenges faced in recruiting and retaining telecommunicators, the path to embracing technology, and the potential of remote call-taking with the transformative power of technology in today’s PSAPs.
Here are some of the key topics and learnings from the lively session.
Staffing Shortages and Recruitment Challenges:
The industry is grappling with an average staffing shortage of 30%. The following factors are contributing to the difficulties in recruiting and retaining telecommunicators:
Remote Call Taking - A Retention Tactic:
Jacob shared how Alexandria’s 911 center has addressed remote call taking as a strategy for employee retention. Over the years, increasing workloads and the introduction of new tools have extended training times, with almost three years required for training at their center. Arlington ECC implemented 12 remote call-taking stations in dispatch and two in remote fire dispatch.
Key highlights of their approach include:
Overcoming Challenges with Technology:
Steve emphasized the need to use technology to solve problems, including staffing, operations and performance. In addition to cloud-native mapping and analytics, RapidDeploy recently announced RapidONE, a new browser-based call-handling solution that will further enhance the emergency response workflow, simplify operations and create more flexible and portable working environments. The discussion with Jake and Steve highlighted the need to embrace technology to:
By adopting flexible work arrangements and leveraging advanced tools, ECCs and PSAPs can address staffing issues, improve efficiency, and enhance emergency response services.
It is crucial for the industry to embrace innovation and adapt to the changing landscape to create a more resilient and effective emergency communication system.
Blount County in Tennessee contacted Graham County in North Carolina to let them know where to find the missing hikers, who were long overdue. “Without the help of RapidDeploy, we would not have been able to obtain the hikers GPS coordinates and contact Graham County 911. “
James B. Long, Blount County E-911
NG911 solutions provide critical information and the technology integrations needed to drive better outcomes. Today, RapidDeploy Radius Mapping solution is leveraged by 1,500+ emergency communications centers for: