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Saving Lives Matters: Blount County Saves Lives of Lost Hikers Across Tennessee State Lines with RapidDeploy Technology

Next Generation 911 technology is improving outcomes - RapidDeploy Radius Mapping pinpointed the caller’s location, when other solutions like their CHE and other tools were not able to locate the caller

  • Blount County E-911 received a distressed call from a mobile device, reporting that a group of hikers were lost, injured, and had very little water and food
  • Leveraging commercial and statewide authoritative GIS data and location technology with Radius Mapping, they were able to see that the hikers transversed to another trail and state entirely - and were not on the path they believed they were on

Blount County in Tennessee contacted Graham County in North Carolina to let them know where to find the missing hikers, who were long overdue. “Without the help of RapidDeploy, we would not have been able to obtain the hikers GPS coordinates and contact Graham County 911. “

James B. Long, Blount County E-911

NG911 solutions provide critical information and the technology integrations needed to drive better outcomes. Today, RapidDeploy Radius Mapping solution is leveraged by 1,500+ emergency communications centers for:

  • Location Accuracy: Mobile location data to pinpoint callers using mobile location
  • GIS Data: NG9-1-1 GIS platform leverages Esri Geospatial Cloud and authoritative GIS data
  • Situational Awareness: Unified map for all data sources built to save lives a

Save Stories
Saving Lives Matters: Walton County Dispatcher Saves Life of Man Who Fell Overboard with RapidDeploy Technology

Courtesy of Fox10 News, Walton County Florida

Next Generation 911 Technology is Improving Outcomes – The power of RapidDeploy’s location accuracy and video technology supports a lifesaving rescue mission

Leveraging modern communications and critical data provided by our partners, Walton County Dispatcher, Heather Mayo was able to provide life-saving support in the moments that mattered most during a recent boating incident.  

  • Dispatch received a distressed call from a mobile device, expressing that her husband had fallen overboard and was drifting away
  • The integrated video feeds and accuracy of RapidLocate enabled the dispatcher to provide real-time, critical information so that the wife could successfully reach her husband and pull him back onboard the boat
  • RapidDeploy’s Radius Mapping solution instantly acquired the call details, including the exact location of the boat in the Choctawhatchee Bay
  • Leveraging RapidVideo, Radius Mapping captured live video footage from the mobile device, which helped them to coach the wife in getting the boat started so that she could reach her husband in time to save his life
  • According to Mayo, “It definitely helps our responders to be able to see what they see”
  • Specific data, ‘breadcrumbs’, plotted the exact coordinates of the boat in real-time, giving the dispatcher clarity of the direction the boat was headed

“This technology is critical in situations where we need to see what the caller is seeing. The bay was choppy that afternoon and had we not been able to walk her through this situation, she may not have been able to retrieve her husband from the water. Every second matters when it comes to saving lives. Streamlined access to life-saving data can make all the difference. Heather Mayo was calm in a chaotic situation and was able to guide the caller throughout the entire situation.”

- Sheriff Michael Adkinson, Walton County Florida.

NG911 solutions provide critical information and the technology integrations needed to drive better outcomes. Today, RapidDeploy Radius Mapping solution is leveraged by 1,500+ emergency communications centers for:

  • Location Accuracy: Mobile location data to pinpoint callers using mobile location
  • Situational Awareness: Unified map for all data sources built to save lives and improve responder safety
  • Modern Communications: Tools and interoperability built for communication in a digital and mobile-supported era

National Public Safety Telecommunicators Week 2023

RapidDeploy is proud to participate in National Public Safety Telecommunicators Week (NPSTW) — a weeklong celebration that recognizes the commitment of  Telecommunicators and the life-saving work that they do every day.

Telecommunicators are the first First Responders — Thank you for your dedication and immeasurable impact on saving lives. We are so lucky to get to work with such amazing individuals who make a difference every day.

In case you missed it, here’s a recap of the special messages and acknowledgments from RapidDeploy. While we know April 9-15 is a special week, we recognize the work you do is 24/7/365.

A Special Thanks from Steve Raucher, CEO and Co-founder:

An incredible story highlighting Walton County, who shared their amazing lifesaving rescue using RapidDeploy:

In partnership with Alexandria Emergency and Customer Communications team and Radford City Police Department, we captured thoughts on the importance of NPSTW:

Our Customer Success team, many of who are former Telecommunicators, give their personal message to Telecommunicators everywhere:

As we close this week, we applaud Telecommunicators everywhere and thank you for your support in our mission to save lives by reducing response times.  

We hope everyone had a great week!

Empowering Next Generation 911

Progress is Impossible without Change

The first 911 call in the U.S. was in 1968, nearly 55 years ago.

While the driving factors for change in the first 50 years was population mobility and the recognition of increased crimes, accidents, and medical emergencies, the past 5-10 years have been driven by the move to the cloud and the internet of things (IoT).

The main drivers of transformation include:

  • The shift to a digital-first era
  • Rise of mobile devices
  • Dependency on real-time data

Today, over 80% of 911 calls come from mobile devices. As digitalization takes over, there’s an urgent need for new technology, operations, and best practices to support and future-proof 911 services.

Nearly 20 years ago, 90% of U.S. adults lived in households with an operational landline – and today it is less than 30%.

The rise of IoT gives us access to rich data, with the potential promise of a more seamless emergency response workflow, actionable real-time information, and better outcomes for communities and the people dedicated to saving lives.

A Life Saving Mission to Empower All

From Telecommunicators and First Responders to those who manage ECCs and PSAPs, to the Sheriffs and Police Chiefs responsible for keeping their communities safe — the move to the cloud and NG911 solutions represents progress and a commitment at local and state levels to transform and improve 911 services in a way that can benefit all.

RapidDeploy’s mission of saving lives by reducing response times was inspired by a personal story. Alongside with our life-saving mission, we recognize and deeply respect the critical roles and responsibilities of Public Safety professionals and commit to working together to empower next generation 911, ensuring that the right data, tools and support is available when they need it.

Starting with the first point of contact for callers, through to what is happening in the field, critical information integrated into a single cloud-based solution directly impacts collaboration and communications, situational awareness, emergency response safety, and life-saving outcomes.

Today, we are proud to partner with 1,500+ ECCs and PSAPs across the United States to upgrade to cloud-based, next generation mapping and analytics, ensuring that public safety professionals have the technology and training they need to do their job successfully.

Data That Makes a Difference

The richness of data from NG911 has benefits in and out of the ECC and PSAP, directly empowering over 6,600 Telecommunicators and thousands of First Responders to serve with excellence and improve 911 outcomes, even under critical moments and intense pressure.

The collection of data at scale and modern communication tools are credited with improving the emergency response workflow, helping locate callers faster and with greater accuracy, and enhancing situational awareness in the moments that matter most to saving lives and keeping people safe. There is also a direct impact on leveraging consistent data and on-demand reporting to better manage funding and staffing, ensuring that you can improve operations and allocate resources more effectively both in and out of the field.

Through our integrated partner ecosystem, including Apple and Google, AT&T, OnStar, Rave, TRAINFO, Critical Response Group, and more, RapidDeploy is uniting disparate data and technology, powering a single platform that modernizes 911 communications and workflows — facilitating solutions that deliver:

  • A single mapping solution for all data — directly enhancing location accuracy
  • Real-time access to critical information — increasing situational awareness
  • Actionable analytics and on-demand reporting — for better management and data-driven decisioning, impacting operational efficiencies, business protocols, and strategies
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Every second matters when it comes to saving lives. Streamlined access to life-saving data makes all the difference.

Join RapidDeploy along with 1,500+ ECCs and PSAPs across the country in the industry-wide transformation of 911.

No matter your size, geography, or where you are in your NG911 journey, we are here to partner with you on embracing innovation and celebrating progress.

Get in touch to find out more here.

TRAINFO & RapidDeploy Integration Overview
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Trains block rail crossings over 2 million times per day in the United States. These blockages often span a mile or more and cut off important access routes in an area. Data indicates that, on average, 1-in-30 first responder trips that cross railway tracks are delayed by a train, with an average delay of 183 seconds. Until TRAINFO, these delays were unexpected and unavoidable.  

When TRAINFO sensors and services are deployed at a railway crossing, Radius Mapping users can visualize TRAINFO’s live train position information to select units and routes that avoid delays caused by blocked rail crossings and enable faster response times.

What is TRAINFO?

TRAINFO is an information system that detects when trains will block rail crossings up to 10 minutes before the train arrives. TRAINFO delivers real-time and predictive train information to call-takers and dispatchers, enabling 9-1-1 agencies to avoid blocked rail crossings and reduce responder delays by more than 2 minutes.

TRAINFO’s information is accurate, reliable, and timely, ensuring that first responders will never be surprised by a train again. TRAINFO is supported by the US Federal Railroad Administration as an effective solution for emergency responders impacted by blocked rail crossings.


TRAINFO’s proprietary sensors detect trains with 99.9% accuracy with a  patented process that predicts rail crossing blockage start and end times.  

  • Train sensors are installed on poles next to rail crossings. These sensors detect trains and send data to TRAINFO’s cloud-based analytics engine.
  • TRAINFO’s analytics engine determines the real-time train speed and position and predicts when crossings will be blocked and cleared.
  • Train information is delivered to public safety agencies through RapidDeploy Radius Mapping.
  • Train information is also delivered to roadway authorities to help drivers avoid blocked crossings using roadside signs and mobile apps.

TRAINFO and Radius Mapping in Action

For cities impacted by railway crossings, the situational awareness of a blocked rail crossing that may impede first responders is crucial. When a caller dials 9-1-1, their location will be delivered as either the location of the landline they are calling from or by RapidDeploy’s integration with mobile supplemental data providers to ECCs and PSAPs via Radius Mapping.

TRAINFO sensors, when deployed, detect if a rail crossing is clear, active, or will soon be active. These statuses are displayed on the map in white, red, or yellow indicators. Radius Mapping as a single interface for advanced GIS and IoT sensors, such as TRAINFO, provide ECCs a unified view for true situational awareness.

How to Get TRAINFO for Your Community

TRAINFO requires the purchase of train sensors and SaaS to generate rail crossing impedance information. TRAINFO visualizes this information in RapidDeploy’s Radius Mapping tool as an additional feature for no additional fee. Since rail crossing information benefits both public safety and DOT operations, there are many collaborative opportunities and funding mechanisms to implement TRAINFO’s system.

The Bipartisan Infrastructure Law has several programs worth over $15 billion to fund planning and implementation projects for communities of all sizes. Notable programs that can fund rail crossing information systems are the Rail Crossing Elimination (RCE) Program, the Consolidated Rail Infrastructure and Safety Initiative (CRISI), and the Strengthening Mobility and Revolutionizing Transportation (SMART) program. TRAINFO has already helped public agencies obtain millions of dollars in federal funding.

Rail Crossing Prioritization Studies

TRAINFO analyzes historical train and 9-1-1 call log data to understand which rail crossings delay first responders most frequently. This insight helps develop strategies to mitigate delays and apply for funding to implement these strategies. Federal funding is available to conduct these studies at no cost to the agency.

Winnipeg study identified 12 crossings where more than 0.5 units per month are delayed by trains on average. The city is installing TRAINFO sensors at these crossings to enable first responders to re-route and avoid these delays.

Getting Started

TRAINFO is currently working with public sector agencies, including 9-1-1 and DOT, to apply for and receive grant funding to provide rail crossing information into emergency response processes. If you have an interest in addressing rail crossing issues, please reach out to TRAINFO by emailing We will respond immediately to schedule a call to provide more information, learn about your specific rail crossing issues, and determine if TRAINFO is the right option for you.

OnStar & RapidDeploy Integration Overview

Radius Mapping users get supplemental emergency data direct from OnStar Crash Incidents

What is OnStar?

Launched in 1996, OnStar is a wholly owned subsidiary of GM Holdings LLC ("GM") and offers emergency, security and navigation services in Chevrolet, Buick, GMC and Cadillac models. At the heart of the OnStar[1] brand are OnStar Advisors—real people committed to helping drivers stay safe on the road through Automatic Crash Response[2], emergency services, roadside assistance[3], crisis assist, Stolen Vehicle Assistance[4] and Turn-by-Turn navigation[5]. In 2020, OnStar introduced the OnStar Guardian mobile app, extending its safety services outside the confines of GM vehicles.

How it Works

OnStar-equipped vehicles with Automatic Crash Response (ACR) have built-in sensors to automatically alert an OnStar Advisor of a crash. Now, the incident location and related crash details can be provided electronically to the appropriate 911 Emergency Communications Center (ECC), including:

  • Location, with latitude and longitude
  • OnStar incident number, received and sent time
  • Vehicle type — including year, make, model, color, and propulsion type (such as an electric vehicle)
  • High probability of severe injury indicator – Taking into account vehicle crash data and available seat sensing technology, Injury Severity Prediction (ISP) is an algorithm that uses telemetry from the vehicle (Delta-V, direction of force, safety belt usage, multiple impacts) and age/gender (via voice contact) to determine if the risk of severe injury is “HIGH.”
  • Crash data, such as airbag deployment, multiple impacts, principal direction of force, and autonomous vehicle indicator, if applicable.

All of this data can help guide decisions on dispatch priority, patient care and transport of the patient, including where to transport and by what means — ground or air.

Once an Automatic Crash Incident occurs, the OnStar data feed is routed by RapidDeploy to the Radius Mapping ECC customer with jurisdiction and an OnStar Advisor will initiate voice contact with the ECC.

OnStar Data Displayed in Radius Mapping

OnStar Automatic Crash Incidents are displayed in Radius Mapping initially in the Signals queue, which is visible to both Primary and Secondary ECCs.  9-1-1 ECCs can interact with the OnStar incident to see the direct supplemental vehicle telematics data by selecting the Signal and then clicking on the emergency location.

When an ECC Telecommunicator answers a call from an OnStar Advisor, the voice call in Radius Mapping is automatically indexed to the emergency location and the Additional Data tab will display the vehicle telematics data.  Telecommunicators can copy and paste precise vehicle telematics data with a single click, into the call-taking forms to provide responders with critical crash data and vehicle information.  

Telecommunicators can utilize map data such as available CCTV feeds, traffic and Waze alerts near the incident for better situational awareness.

Changing Outcomes with Data

APCO and NENA VEDS 2.0 (Vehicle Emergency Data Set) Standards outline the data used to calculate a Severe Injury Indicator. The value ‘true’ indicates a greater than 20% probability of an Injury Severity Score ISS15 as predicted by an injury severity algorithm per the recommendations from the 2008 CDC AACN Expert Panel.

Agencies receiving VEDS data can more effectively enable the allocation of resources based on actionable data such as the number of vehicle occupants and the likely severity of their injuries.  This can lead to earlier arrival of field responders and better patient outcomes.

How do I enable OnStar in Radius Mapping?

OnStar Automatic Crash Incidents are automatically enabled in every RapidDeploy Radius Mapping ECC so no action is required.

Training Information and Resources

Rapid Academy Learning Management System (LMS) has course content that outlines the workflow for OnStar AACN VED.

The OnStar Public Safety Outreach Team offers complimentary educational materials to assist agencies in understanding the vital crash data available and how it can positively impact dispatch decisions and patient care.  Visit to learn more and access training materials.

[1] OnStar plan, working electrical system, cell reception and GPS signal required. OnStar links to emergency services. See for details and limitations.
[2] Not all vehicles may transmit all crash data.
[3] Roadside services provided by Allstate Roadside Service for vehicles only. Limitations and restrictions apply.
[4] Stolen Vehicle Assistance requires armed GM factory-installed theft-deterrent system, contact method on file and enrollment to receive alerts. Additional messaging and data rates may apply. Services are intended to assist with vehicle recovery and do not prevent theft or protect against damage or loss.
[5] Advisor-based Turn-by-Turn Navigation is subject to Terms and limitations and varies by vehicle model. Map coverage available in the U.S., Puerto Rico and Canada.

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