On December 1, 2025, RapidDeploy proudly presented the Q4 2025 RapidDeploy Superstar Award to four outstanding telecommunicators from Kentucky State Police (KSP) Post 1: Alisha Cooper, Kim Newsome, Alaina Ramage, and Chad Spain. This team demonstrated incredible poise, teamwork, and life-saving decision-making during a high-risk domestic violence incident earlier this year.
The RapidDeploy Superstar Award honors telecommunicators who go above and beyond the call of duty, using modern technology and rapid response skills to make a lasting difference when every second counts.
On the morning of March 7, 2025, telecommunicators at KSP Post 1 received multiple 911 calls from the same number. Each time, no sound came through. With no voice to guide them and no immediate location data, the team quickly recognized that this might be more than a misdial.
Recognizing a potentially dangerous situation, they launched a text conversation using their CAD system's text-from-911 capability, which enabled them to communicate with the caller via SMS. Unfortunately, what followed was a chilling back-and-forth that revealed the caller had been physically assaulted and was trapped in a moving vehicle with her assailant. She couldn’t speak out loud because the person who harmed her was sitting beside her in the moving vehicle. Further complicating the situation, her phone’s microphone was broken, and her glasses had been smashed during the assault, making it difficult for her to see street signs or nearby landmarks.
Despite these obstacles, the KSP telecommunicators remained focused, calm, and connected. As the situation unfolded, the caller also revealed she was pregnant and that the man driving had threatened to intentionally crash the car in an attempt to harm her and her unborn child.
Thinking quickly, the team used RapidDeploy’s Radius Mapping to track the movement of the caller in real time, and then used the RapidLocate feature within Radius Mapping to access the caller’s precise GPS data and pinpoint the vehicle’s location, tracking it while it was in motion.
The telecommunicators then relayed key information to nearby law enforcement agencies, including the Fulton County Sheriff’s Department, who were able to stop the vehicle on I-69, just two miles before leaving the state and crossing into the Tennessee state line.
The suspect was taken into custody, and the caller was brought to safety.
“The quick actions of telecommunicators Cooper, Newsome, Ramage, and Spain, and the technology RapidDeploy, saved a life this past Friday.” said Gary Fraser, Public Safety Telecommunication Manager for KSP Post 1
This incident reflects the real-world power of Next Generation 911 (NG911) technology and the crucial role it plays in today’s emergency response centers. Silent calls, mobile emergencies, and rapidly changing situations require tools that go beyond traditional voice-only communication.
With tools like Radius Mapping’s RapidLocate, telecommunicators are empowered to extract life-saving details even when the caller can’t speak. The story from KSP Post 1 is a powerful example of what’s possible when smart technology is combined with expert judgment and teamwork.
If you’re looking to deepen your understanding of how NG911 capabilities help protect callers in complex and time-sensitive situations, explore our guide: Enhance Caller Safety with NextGen 911 Technology.
This resource walks through the life-saving capabilities of tools like RapidLocate, RapidVideo, and Smart911 Safety Profiles, showing how each plays a role in reducing response times and enhancing public safety outcomes.
Sadly, the situation the KSP team responded to is not unique. Across the country, there are growing numbers of cases where callers cannot speak freely due to being in the presence of an abuser or a dangerous individual. That’s why features like RapidLocate are essential in modern 911 response.
In a case in Ventura County, California, a 17-year-old human trafficking victim was able to send a text to 911 in Spanish. Using RapidDeploy’s text-to-911 with AI language translation, telecommunicators were able to bridge the language gap, gather key location details, and coordinate a successful rescue, entirely through text.
Download the Ventura County Case Study to learn more about how RapidLocate was used to help rescue this human trafficking victim.
Both the Ventura County, California, and Kentucky stories highlight a critical need in emergency communications: the ability to provide safe, discreet, and reliable ways for callers to connect with help, even when speaking out loud could escalate danger.
We were honored to celebrate the KSP Post 1 team in person on December 1, surrounded by colleagues and leadership who recognize the value of their work. The Superstar Award ceremony is both a moment of recognition and a chance to spotlight the often unseen professionals whose quick thinking and smart use of tools change lives every day.
These four telecommunicators showed what’s possible when technology meets resiliency.
The telecommunicators at Kentucky State Police Post 1–Alisa Cooper, Kim Newsome, Alaina Ramage, and Chad Spain–are a powerful reminder of why we created the RapidDeploy Superstar Award. Their quiet courage, sharp instincts, and use of RapidDeploy technology helped save a woman and her unborn child during a moment of real fear and danger.
Watch the full story told by the telecommunicators in this video below, and see how we celebrated these telecommunicators and the entire team at Kentucky State Police for their life-saving actions.
At RapidDeploy, we created the Superstar Award because these quiet professionals deserve to be seen. Too often, their stories go untold, and potentially every time they pick up the phone, they may need to carry someone’s worst moment. We support and recognize that they need to muster up all of their strength, clarity, and compassion to help someone through their emergency. This matters, and Superstars matter.
We want to celebrate those moments. If you know a telecommunicator who has made a difference, tell us. Help us recognize them in a way that feels right, whether it's nominating someone for a Superstar Award, a team shoutout, or a quiet thank you. If they’re camera shy, that’s okay. We’ll meet them where they are. What matters most is giving them the recognition they deserve from the communities they work so hard to protect.
Nominate a telecommunicator today and help us shine a light on the people who make a difference when every moment matters.
