When telecommunicator Ashley Willis (previously Rodriguez) saw an attempted 911 call appear on her primary call mapping screen, she immediately sprang into action. Using RapidDeploy's Radius Mapping technology, she pinpointed the exact location of the dropped call, immediately deployed officers to the location, and simultaneously called back the number. Despite no answer, Ashley’s instincts told her something was wrong, and she quickly coordinated a response.
Her actions proved crucial. Upon arriving at the scene, officers discovered a 7-month pregnant woman who had been a victim of domestic abuse. Thanks to Ashley’s rapid response, the suspect was promptly arrested, and the victim was given life-saving assistance.
The advanced capabilities of RapidDeploy’s Radius Mapping technology played a vital role in this successful rescue. By providing precise caller location data, Ashley was able to use that pinpoint to give her the exact address of the dropped call and to coordinate an effective response, showcasing how advanced NG911 tools and human intuition can work together in emergency situations.
On July 10, 2024, RapidDeploy was thrilled to honor Ashley’s life-saving actions and present to Ashley the prestigious RapidDeploy Superstar award, which acknowledges the resourcefulness and resilience of those on the front lines. Whether it’s the first call coming in or the teams in the field, we continue to be inspired by the heroic work of first responders.
“Ashley Willis demonstrated extraordinary dedication and quick action during a critical moment,” said Steve Raucher, RapidDeploy CEO and co-founder. “We are proud to honor her life-saving actions and commitment to public safety.”
Ashley’s story is a powerful reminder of the tremendous impact first responders can have when empowered by advanced technology that enables swift response and coordination.
Watch the full award presentation, which took place at Indialantic Police Department in Florida, and catch behind-the-scenes action in our video recap below:
Do you know a colleague or friend who has shown bravery on the frontlines? We welcome you to submit a Save Story to celebrate and honor your colleagues!
For more stories like Ashley's and to learn about how RapidDeploy makes a difference in public safety, check out our save stories in action.
Next Generation 911 technology is improving outcomes - RapidDeploy Radius Mapping pinpointed the caller’s location, when other solutions like their CHE and other tools were not able to locate the caller
Blount County in Tennessee contacted Graham County in North Carolina to let them know where to find the missing hikers, who were long overdue. “Without the help of RapidDeploy, we would not have been able to obtain the hikers GPS coordinates and contact Graham County 911. “
James B. Long, Blount County E-911
NG911 solutions provide critical information and the technology integrations needed to drive better outcomes. Today, RapidDeploy Radius Mapping solution is leveraged by 1,500+ emergency communications centers for:
Courtesy of Fox10 News, Walton County Florida
Next Generation 911 Technology is Improving Outcomes – The power of RapidDeploy’s location accuracy and video technology supports a lifesaving rescue mission
Leveraging modern communications and critical data provided by our partners, Walton County Dispatcher, Heather Mayo was able to provide life-saving support in the moments that mattered most during a recent boating incident.
“This technology is critical in situations where we need to see what the caller is seeing. The bay was choppy that afternoon and had we not been able to walk her through this situation, she may not have been able to retrieve her husband from the water. Every second matters when it comes to saving lives. Streamlined access to life-saving data can make all the difference. Heather Mayo was calm in a chaotic situation and was able to guide the caller throughout the entire situation.”
- Sheriff Michael Adkinson, Walton County Florida.
NG911 solutions provide critical information and the technology integrations needed to drive better outcomes. Today, RapidDeploy Radius Mapping solution is leveraged by 1,500+ emergency communications centers for:
“We know when 9-1-1 rings RapidDeploy is going to pinpoint where that caller is.”
– Beth Kallin, Director of Lawrenceburg-Anderson County 911, Kentucky
A Kentucky mother of two found herself in a dangerous situation when her ATV flipped over, trapping her leg underneath. Although she was able to call 9-1-1, she was unable to provide her precise location.
With Kentucky covered by large rural areas, it can be hard to pinpoint the exact location.
Fortunately, the Lawrenceburg dispatchers leverage RapidDeploy as their for next generation call-taking map, which enabled them to identify her exact location even in the neighboring county.
Recognizing her spotty cell service, they opted not to disconnect and instead contacted the PSAP in the next jurisdiction and were able to guide first responder to her location.
Watch the full save story here:
