Rice County, Kansas, January 16th, 2024 – Amidst blizzard conditions on January 8th, 2024, Rice County faced significant challenges, with eleven inches of snow and 41 mph winds in a 16-hour period. The Rice County Emergency Communications Center (RCECC) responded to thirty-nine traffic hazards during this intense weather event.
RCECC effectively employed a groundbreaking map markup feature within RapidDeploy’s Radius Mapping Solution. This innovative enhancement empowered telecommunicators to pinpoint the exact location of vehicles on the 911 map, providing detailed information including latitude, longitude, and vehicle description. RCECC Team Member, Scott Dellinger indicated, “We could verify that an officer had already checked the vehicle and everyone was safe.”
This strategic use of the new map markup feature ensured that critical resources were efficiently allocated, addressing thirty-nine traffic hazards, and allowing RCECC to manage over thirty additional emergency calls. Director Josh Michaelis emphasized, “Implementing emerging technologies such as map markups improves safety for both responders and citizens.”
The successful deployment of this technology not only highlights RCECC's and the Kansas 911 Coordinating Council’s commitment to leveraging innovative tools, but also highlights how advancements in emergency communication technology can significantly enhance public safety during challenging weather conditions.
“SRPD is proud of our PSCB Dispatchers who were absolutely able to save the life of this person due to the technological partnership with RapidDeploy and their game changing services.”
- Joe Orozco, Public Information Officer of the Salt River Police Department (SRPD)
The Maricopa County Sheriff’s Office Dispatchers received a distress call from a witness who heard a man yelling for help near the Granite Reef dam.
Recognizing the urgency, the call was quickly transferred to the SRPD. Utilizing RapidDeploy's Radius Mapping, real-time text was initiated to the witness, enabling telecommunicators to capture the caller’s exact latitude and longitude, pinpointing the location.
This critical information provided enhanced real-time communications, which allowed emergency services to efficiently locate and navigate their way to reach the man in distress, and ultimately, save his life.
RapidDeploy’s Radius Mapping is leveraged across the state of Arizona. By harnessing the power of RapidDeploy's Next Generation call-taking map, telecommunicators, first responders and 911 agencies are equipped with the tools they need to improve emergency response and drive life-saving outcomes.
Watch the incredible save story from the SRPD team in Arizona here:
