AUSTIN, Texas (April 16, 2024) - FOR IMMEDIATE RELEASE – RapidDeploy, the leading cloud-native solution provider for public safety, has proudly awarded Maui County 911 with the prestigious RapidDeploy Superstar Award in recognition of their exceptional performance during the wildfires that devastated Maui on August 8, 2023.
Maui County telecommunicators played a pivotal role in responding to the catastrophic fires, answering over 4,500 calls in a single day, nearly triple the usual volume. Despite the immense pressure and uncertainty, the telecommunicators remained steadfast in their commitment to public safety, guiding community members to safety and coordinating an exceptional emergency response effort.
"The Maui County team demonstrated extraordinary courage and dedication during one of the most challenging disasters in recent history," said Steve Raucher, RapidDeploy CEO and co-founder. "Their selfless actions and tireless efforts saved lives and protected the community during a time of crisis."
RapidDeploy's Next Generation 911 (NG911) technology empowers telecommunicators with advanced tools and capabilities, including access to precise caller locations, text messaging with callers, and the ability to initiate video calls. The innovative features of RapidDeploy's Radius Mapping technology played a critical role in supporting Maui County telecommunicators during the wildfires, enabling them to coordinate resources and deliver life-saving assistance efficiently.
"We're proud to honor the Maui County team for their heroic actions and unwavering commitment to public safety," added Raucher. "Their exemplary service sets a standard of excellence for emergency response nationwide."
The Superstar Award reflects RapidDeploy's ongoing commitment to recognize first responders' extraordinary efforts and highlight innovative technology's impact on emergency response. By showcasing real-life examples of heroism and the capabilities of RapidDeploy's NG911 solutions, RapidDeploy aims to inspire and empower first responders with access to mission-critical data to drive faster, more effective emergency responses.
Maui Police Department Chief John Pelletier expressed his gratitude for the award and its potential impact on recruitment efforts, stating, "Awards like this showcase the vital role of telecommunicators and help attract top talent to our department. We're proud to recognize our telecommunicators as the true heroes they are."
RapidDeploy has shared a video capturing this Superstar Award story and ceremony here. For more information about RapidDeploy and its technology solutions for public safety, visit www.rapiddeploy.com.
About RapidDeploy:
Founded in 2016, and based in Austin, TX, RapidDeploy is the leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. In 2024, RapidDeploy earned recognition for the 7th year in a row as a prominent company to watch on the GovTech 100 list, and as a winner on Fast Company’s 2024 Most Innovative Company list. Learn more at www.rapiddeploy.com.
AUSTIN, Texas (August 1, 2024) - FOR IMMEDIATE RELEASE – RapidDeploy, the leading cloud-native solution provider for public safety, is proud to honor 911 telecommunicator Ashley Willis with the prestigious RapidDeploy Superstar Award for her use of RapidDeploy’s Radius Mapping technology to save a life.
On May 1, 2023, Ashley Willis(previously Rodriguez) received a 911 call that appeared as a “signal” onRapidDeploy’s Radius Mapping technology. The signal indicated a 911 call that was immediately dropped. With access to the precise caller location on her 911 agency’s primary call-taking map, Radius Mapping, Ashley quickly sent officers to the location of the dropped call while simultaneously calling the number back. Despite no answer to her call back attempt, her rapid response to the situation resulted in responding officers saving the caller, a 7-month pregnant victim of domestic violence. The timely intervention led to the arrest of the suspect and ensured the safety of the victim.
“Ashley Willis demonstrated extraordinary dedication and quick action during a critical moment,” said Steve Raucher, RapidDeploy CEO and co-founder. “We are proud to honor her life-saving actions and commitment to public safety, which speaks to the heart and mission of RapidDeploy and all first responders.”
RapidDeploy's Radius Mapping technology empowers telecommunicators with advanced tools, including access to precise caller locations, the ability to initiate video calls, and text messaging with callers. The advanced location precision capability of Radius Mapping played a critical role in providing critical technology to the Indialantic Police Department during this incident, enabling the first responder to coordinate resources quickly and deliver life-saving assistance.
While most dropped 911 calls do not indicate an emergency, Willis noticed the disconnected call on her screen and took swift action. "I’m constantly checking my screens and my maps, and I am so thankful I was able to see the call location. This time it really mattered, and I was able to help," said Willis.
The Superstar Award reflects RapidDeploy's ongoing commitment to recognize first responders' extraordinary efforts and highlight the impact of innovative technology on emergency response. By showcasing real-life examples of heroism and the capabilities ofRapidDeploy's NG911 solutions, RapidDeploy aims to inspire and empower first responders with access to mission-critical data to drive faster, more effective emergency responses.
To learn more on this story, see the award presentation, and watch video coverage from inside the Indialantic Police Department, read our blog post.
When telecommunicator Ashley Willis (previously Rodriguez) saw an attempted 911 call appear on her primary call mapping screen, she immediately sprang into action. Using RapidDeploy's Radius Mapping technology, she pinpointed the exact location of the dropped call, immediately deployed officers to the location, and simultaneously called back the number. Despite no answer, Ashley’s instincts told her something was wrong, and she quickly coordinated a response.
Her actions proved crucial. Upon arriving at the scene, officers discovered a 7-month pregnant woman who had been a victim of domestic abuse. Thanks to Ashley’s rapid response, the suspect was promptly arrested, and the victim was given life-saving assistance.
The advanced capabilities of RapidDeploy’s Radius Mapping technology played a vital role in this successful rescue. By providing precise caller location data, Ashley was able to use that pinpoint to give her the exact address of the dropped call and to coordinate an effective response, showcasing how advanced NG911 tools and human intuition can work together in emergency situations.
On July 10, 2024, RapidDeploy was thrilled to honor Ashley’s life-saving actions and present to Ashley the prestigious RapidDeploy Superstar award, which acknowledges the resourcefulness and resilience of those on the front lines. Whether it’s the first call coming in or the teams in the field, we continue to be inspired by the heroic work of first responders.
“Ashley Willis demonstrated extraordinary dedication and quick action during a critical moment,” said Steve Raucher, RapidDeploy CEO and co-founder. “We are proud to honor her life-saving actions and commitment to public safety.”
Ashley’s story is a powerful reminder of the tremendous impact first responders can have when empowered by advanced technology that enables swift response and coordination.
Watch the full award presentation, which took place at Indialantic Police Department in Florida, and catch behind-the-scenes action in our video recap below:
Do you know a colleague or friend who has shown bravery on the frontlines? We welcome you to submit a Save Story to celebrate and honor your colleagues!
For more stories like Ashley's and to learn about how RapidDeploy makes a difference in public safety, check out our save stories in action.
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