Courtesy of Fox10 News, Walton County Florida

Next Generation 911 Technology is Improving Outcomes – The power of RapidDeploy’s location accuracy and video technology supports a lifesaving rescue mission

Leveraging modern communications and critical data provided by our partners, Walton County Dispatcher, Heather Mayo was able to provide life-saving support in the moments that mattered most during a recent boating incident.  

• Dispatch received a distressed call from a mobile device, expressing that her husband had fallen overboard and was drifting away
• The integrated video feeds and accuracy of RapidLocate enabled the dispatcher to provide real-time, critical information so that the wife could successfully reach her husband and pull him back onboard the boat
• RapidDeploy’s Radius Mapping solution instantly acquired the call details, including the exact location of the boat in the Choctawhatchee Bay  
• Leveraging RapidVideo, Radius Mapping captured live video footage from the mobile device, which helped them to coach the wife in getting the boat started so that she could reach her husband in time to save his life
• According to Mayo, “It definitely helps our responders to be able to see what they see”
• Specific data, ‘breadcrumbs’, plotted the exact coordinates of the boat in real-time, giving the dispatcher clarity of the direction the boat was headed  

“This technology is critical in situations where we need to see what the caller is seeing. The bay was choppy that afternoon and had we not been able to walk her through this situation, she may not have been able to retrieve her husband from the water. Every second matters when it comes to saving lives. Streamlined access to life-saving data can make all the difference. Heather Mayo was calm in a chaotic situation and was able to guide the caller throughout the entire situation.”

- Sheriff Michael Adkinson, Walton County Florida.

NG911 solutions provide critical information and the technology integrations needed to drive better outcomes. Today, RapidDeploy Radius Mapping solution is leveraged by 1,500+ emergency communications centers for:

• Location Accuracy: Mobile location data to pinpoint callers using mobile location
• Situational Awareness: Unified map for all data sources built to save lives and improve responder safety  
• Modern Communications: Tools and interoperability built for communication in a digital and mobile-supported era

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“We know when 9-1-1 rings RapidDeploy is going to pinpoint where that caller is.”

– Beth Kallin, Director of Lawrenceburg-Anderson County 911, Kentucky

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A Kentucky mother of two found herself in a dangerous situation when her ATV flipped over, trapping her leg underneath. Although she was able to call 9-1-1, she was unable to provide her precise location.

With Kentucky covered by large rural areas, it can be hard to pinpoint the exact location.

Fortunately, the Lawrenceburg dispatchers leverage RapidDeploy as their for next generation call-taking map, which enabled them to identify her exact location even in the neighboring county.

Recognizing her spotty cell service, they opted not to disconnect and instead contacted the PSAP in the next jurisdiction and were able to guide first responder to her location.  

Watch the full save story here:

“SRPD is proud of our PSCB Dispatchers who were absolutely able to save the life of this person due to the technological partnership with RapidDeploy and their game changing services.”

- Joe Orozco, Public Information Officer of the Salt River Police Department (SRPD)

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The Maricopa County Sheriff’s Office Dispatchers received a distress call from a witness who heard a man yelling for help near the Granite Reef dam.

Recognizing the urgency, the call was quickly transferred to the SRPD. Utilizing RapidDeploy's Radius Mapping, real-time text was initiated to the witness, enabling telecommunicators to capture the caller’s exact latitude and longitude, pinpointing the location.

This critical information provided enhanced real-time communications, which allowed emergency services to efficiently locate and navigate their way to reach the man in distress, and ultimately, save his life.

RapidDeploy’s Radius Mapping is leveraged across the state of Arizona. By harnessing the power of RapidDeploy's Next Generation call-taking map, telecommunicators, first responders and 911 agencies are equipped with the tools they need to improve emergency response and drive life-saving outcomes.

Watch the incredible save story from the SRPD team in Arizona here: