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2023 RapidDeploy Superstar Award Heroes in Florida & California for Going Above and Beyond with the Help of Radius Mapping | FL & CA

This year, we were thrilled to introduce the RapidDeploy Superstar Award, recognizing extraordinary individuals who have significantly impacted lives by leveraging Next Gen 911 technology.  

This award specifically honors. heroes from ECCs and PSAPs nationwide that have effectively utilized RapidDeploy’s Radius Mapping solution in a life-saving emergency incident.

Walton County Sheriff's Office, Florida

Heather Mayo’s heroic act leveraging live video, real-time location tracking, and mobile signals to rescue a man who fell overboard

Heather Mayo, the first Superstar awardee, was recognized in August 2023 for her exceptional use of RapidDeploy's technology during a critical emergency.  

Using precise caller location combined with RapidVideo and location tracking, Heather and her team at Walton County Sheriff’s Office orchestrated a rescue operation, saving the life of a man who had fallen overboard and drifted far away from this boat. Heather was able to communicate with the caller (his wife) and used live video to help her restart the engine and find her husband in the bay.  

Riverside County Sheriff's Office, California

Meghan Gonzalez leveraged real-time text messaging and location tracking to coordinate the effective rescue of a kidnapping victim

Meghan Gonzalez was awarded RapidDeploy’s Superstar award in October 2023, after displaying remarkable quick thinking during a terrifying kidnapping incident. Meghan quickly realized the caller was not able to speak and initiated a text conversation, enabling Meghan to obtain her location, track her movements in real-time, and gather crucial information—all powered by Radius Mapping. Her actions underscored the invaluable role that Next Gen 911 technology plays in responding to emergencies, leading to the victim's safe recovery and the apprehension of the suspect.

Join Us in Celebrating Our Heroes

Meghan and Heather’s stories inspire us and highlight the significant, life-saving role that these heroes play everyday.  We are honored that RapidDeploy can support first responders, within the ECC/PSAP and in the field with critical data and applications.  

💬 We welcome your stories of how RapidDeploy has impacted your community. Share your experiences and help us spotlight more heroes:  https://rapiddeploy.com/save-stories

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Blog
Saving Lives Matters: Blount County Saves Lives of Lost Hikers Across Tennessee State Lines with RapidDeploy Technology | Blount County, TN
Tennessee, TN; Radius Mapping

Next Generation 911 technology is improving outcomes - RapidDeploy Radius Mapping pinpointed the caller’s location, when other solutions like their CHE and other tools were not able to locate the caller

  • Blount County E-911 received a distressed call from a mobile device, reporting that a group of hikers were lost, injured, and had very little water and food
  • Leveraging commercial and statewide authoritative GIS data and location technology with Radius Mapping, they were able to see that the hikers transversed to another trail and state entirely - and were not on the path they believed they were on

Blount County in Tennessee contacted Graham County in North Carolina to let them know where to find the missing hikers, who were long overdue. “Without the help of RapidDeploy, we would not have been able to obtain the hikers GPS coordinates and contact Graham County 911. “

James B. Long, Blount County E-911

NG911 solutions provide critical information and the technology integrations needed to drive better outcomes. Today, RapidDeploy Radius Mapping solution is leveraged by 1,500+ emergency communications centers for:

  • Location Accuracy: Mobile location data to pinpoint callers using mobile location
  • GIS Data: NG9-1-1 GIS platform leverages Esri Geospatial Cloud and authoritative GIS data
  • Situational Awareness: Unified map for all data sources built to save lives  

Blog
Saving Lives Matters: Walton County Dispatcher Saves Life of Man Who Fell Overboard with RapidDeploy Technology | Walton County, FL
Florida, FL; Radius Mapping

Courtesy of Fox10 News, Walton County Florida

Next Generation 911 Technology is Improving Outcomes – The power of RapidDeploy’s location accuracy and video technology supports a lifesaving rescue mission

Leveraging modern communications and critical data provided by our partners, Walton County Dispatcher, Heather Mayo was able to provide life-saving support in the moments that mattered most during a recent boating incident.  

  • Dispatch received a distressed call from a mobile device, expressing that her husband had fallen overboard and was drifting away
  • The integrated video feeds and accuracy of RapidLocate enabled the dispatcher to provide real-time, critical information so that the wife could successfully reach her husband and pull him back onboard the boat
  • RapidDeploy’s Radius Mapping solution instantly acquired the call details, including the exact location of the boat in the Choctawhatchee Bay  
  • Leveraging RapidVideo, Radius Mapping captured live video footage from the mobile device, which helped them to coach the wife in getting the boat started so that she could reach her husband in time to save his life
  • According to Mayo, “It definitely helps our responders to be able to see what they see”
  • Specific data, ‘breadcrumbs’, plotted the exact coordinates of the boat in real-time, giving the dispatcher clarity of the direction the boat was headed  

“This technology is critical in situations where we need to see what the caller is seeing. The bay was choppy that afternoon and had we not been able to walk her through this situation, she may not have been able to retrieve her husband from the water. Every second matters when it comes to saving lives. Streamlined access to life-saving data can make all the difference. Heather Mayo was calm in a chaotic situation and was able to guide the caller throughout the entire situation.”

- Sheriff Michael Adkinson, Walton County Florida.

NG911 solutions provide critical information and the technology integrations needed to drive better outcomes. Today, RapidDeploy Radius Mapping solution is leveraged by 1,500+ emergency communications centers for:

  • Location Accuracy: Mobile location data to pinpoint callers using mobile location
  • Situational Awareness: Unified map for all data sources built to save lives and improve responder safety  
  • Modern Communications: Tools and interoperability built for communication in a digital and mobile-supported era

Blog
Save Story: Mom Rescued in ATV Accident with Enhanced Location Accuracy with Radius Mapping | Lawrenceburg-Anderson County, KY
Kentucky, KY; Radius Mapping

“We know when 9-1-1 rings RapidDeploy is going to pinpoint where that caller is.”

– Beth Kallin, Director of Lawrenceburg-Anderson County 911, Kentucky

A Kentucky mother of two found herself in a dangerous situation when her ATV flipped over, trapping her leg underneath. Although she was able to call 9-1-1, she was unable to provide her precise location.

With Kentucky covered by large rural areas, it can be hard to pinpoint the exact location.

Fortunately, the Lawrenceburg dispatchers leverage RapidDeploy as their for next generation call-taking map, which enabled them to identify her exact location even in the neighboring county.

Recognizing her spotty cell service, they opted not to disconnect and instead contacted the PSAP in the next jurisdiction and were able to guide first responder to her location.  

Watch the full save story here:

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Let’s partner to improve emergency response. Together, we can save lives.

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