Santa Cruz Regional 911 is a consolidated center serving two counties and leverages Radius to help save lives.
When a panicked father called about his unresponsive 7-month-old, a Sullivan County telecommunicator used RapidVideo to see the baby’s condition and provide guided CPR. The baby began breathing again before EMS arrived.
“She <Wendy> decided to use a technology called RapidDeploy, that sent the father a link on his phone.
The link sent to the father allowed Wendy to observe the baby’s actions. Wendy had the father retrieve a bulb syringe to extract water from the baby’s mouth. The baby began breathing better and EMS arrived shortly thereafter."
Sullivan County, TN Emergency Communications District