As 2024 comes to a close, we're taking a moment to reflect on the impactful stories and trends that resonated most with our community this year. From celebrating our public safety heroes to showcasing game-changing technology, each of these stories highlights the trends, stories and technologies making a measurable difference in emergency response in 2024.
Get ready to count down RapidDeploy’s Top 5 Most Impactful and Popular Resources of the year—with the trends, innovations, and stories that sparked momentum in 2024 and are sure to shine even brighter in 2025!
Trend: Enhancing Safety for Schools
What it’s about: This comprehensive guide explores how NG911 solutions can enhance safety in schools. Released in June 2024, this Ebook provides detailed strategies for leveraging technology to improve emergency preparedness, from real-time communication tools to actionable response frameworks. It also features case studies and practical insights tailored to educators and administrators. By enabling better location accuracy and faster response times, NG911 tools are helping schools prepare for and respond to emergencies.
Why it was popular: School safety remains a top concern for communities, parents, and educators. According to recent data, 77% of schools say improving emergency preparedness is a top priority. This Ebook provides actionable solutions backed by real-world use cases in an easy-to-digest format, and covers topics such as Alyssa’s law, panic buttons, indoor floor plans, caller-in-motion detection, cctv, real-time communication, and smart building tools.
Why school safety matters: Ensuring school safety is crucial because schools represent a place of learning and growth for the youngest members of our communities. This Ebook was one of our most popular because it demonstrates how leveraging advanced technology can help protect students and staff, creating an environment where education can thrive without fear.
Trend: Elevating NG911 Awareness
What it’s about: In November 2024, Good Morning America ran a feature story covering RapidDeploy and our cutting-edge solutions, showcasing how NG911 technology can pinpoint callers’ locations, improve response times, and ultimately save lives. The segment highlighted real-world scenarios where RapidDeploy’s technology has made a life-saving difference, from urban settings to rural communities. It also emphasized how this next-generation technology is bridging critical gaps in emergency response systems.
Why it was popular: Exposure on a reputable program like Good Morning America brings widespread attention to the importance of upgrading 911 infrastructure. As Good Morning America highlighted, “Modern technology can turn confusion into clarity during the most urgent moments”, and this segment featuring customer interviews in Arlington, VA captured real-world examples of RapidDeploy’s tools and their capability of saving lives.
Why it matters: Public safety agencies are often working against the clock to save lives. By increasing public awareness of NG911 advancements, this feature discusses the necessity of modern, location-based emergency response systems in ensuring timely and effective interventions.
Trend: Innovation Born from Purpose
What it’s about: Inc. Magazine told the story of RapidDeploy’s origins, inspired by a personal tragedy that became the catalyst for building a company with a mission for modern, reliable 911 technology. The article shared how RapidDeploy’s solutions are transforming emergency response nationwide, from reducing call transfer times to providing real-time mapping and analytics. Read the article to learn more about our CEO’s journey, the obstacles faced, and the life-saving impact of the RapidDeploy’s innovations.
Why it was popular: This story shines a light on how personal experiences can lead to groundbreaking innovations that benefit entire communities. It’s a reminder that technology is not just about progress—it’s about saving lives and making the world safer for everyone. This article provides a powerful look at how personal experiences fuel innovation and drive change. In a year when technological advancement was top of mind, this piece stood out as an example of how tech can save lives.
Why it matters: Public safety technology often arises from deeply personal motivations, and this story gives life to RapidDeploy’s mission. This story highlights how advancements born from tragedy can lead to meaningful, system-wide improvements in emergency response.
Trend: Interoperability Drives Collaboration
What it’s about: Originally aired in September 2024, this webinar brought together public safety leaders to discuss how NG911 solutions can break down communication barriers between neighboring jurisdictions. Featuring Chris Guerrero, Senior Customer Success Manager at RapidDeploy, and Karen Sutherland, Services Support Director, Scottsdale Police Department, this session explored real-world examples from the Scottsdale Police Department of enhanced interoperability. Topics included how shared data platforms and cross-jurisdictional collaboration improved response efficiency and saved lives during large-scale emergencies.
Why it was popular: Interoperability remains a top challenge for public safety agencies, and leaders need solutions. This webinar strikes a chord with our audience by offering actionable insights and showcasing the tangible benefits of NG911 technology. "Interoperability isn’t just a buzzword—it’s a lifeline when seconds matter," said Karen Sutherland during the session.
Why it matters: In public safety, collaboration can mean the difference between life and death. Interoperability allows agencies to share critical data in real time, ensuring seamless coordination during emergencies. This webinar demonstrated the importance of breaking silos to improve outcomes for communities.
Trend: Honoring the Heroes of 911
What it’s about: During National Telecommunicators Week, we spotlighted 911 telecommunicators across Hawaii, Arizona, California, and Florida who use RapidDeploy's solutions to improve emergency response in their communities. These unsung heroes work tirelessly to save lives every day, and this celebration shared real-life stories of their dedication. The content featured interviews, behind-the-scenes looks at their work, and heartfelt testimonials from the communities they serve.
Why it was popular: We are proud to honor our telecommunicators—the backbone of emergency response. Their critical role is often unseen but never unappreciated. As one telecommunicator from Florida shared, “RapidDeploy’s tools allow us to focus on what matters most: helping callers and first responders in the moments that count.”
Why it matters: Let’s join together to recognize the contributions of 911 telecommunicators, elevate their visibility, and show our support for their role as first, first responders. By highlighting their stories, we aim to foster greater appreciation for their essential work and the technology that supports them.
This year’s most popular content reflects the issues that matter most to our customers: supporting 911 telecommunicators, enhancing public safety through interoperability, and advancing emergency response with modern technology. As we look ahead to 2025, RapidDeploy continues to dedicate our work, time, and energy to our mission to make a life-saving impact with every call.
Thank you for being part of our journey. Together, we are transforming emergency response and building safer communities for all.
