What is OnStar?
Launched in 1996, OnStar is a wholly owned subsidiary of GM Holdings LLC ("GM") and offers emergency, security and navigation services in Chevrolet, Buick, GMC and Cadillac models. At the heart of the OnStar brand are OnStar Advisors—real people committed to helping drivers stay safe on the road through Automatic Crash Response, emergency services, roadside assistance, crisis assist, Stolen Vehicle Assistance and Turn-by-Turn navigation. In 2020, OnStar introduced the OnStar Guardian mobile app, extending its safety services outside the confines of GM vehicles.
How it Works
OnStar-equipped vehicles with Automatic Crash Response (ACR) have built-in sensors to automatically alert an OnStar Advisor of a crash. Now, the incident location and related crash details can be provided electronically to the appropriate 911 Emergency Communications Center (ECC), including:
All of this data can help guide decisions on dispatch priority, patient care and transport of the patient, including where to transport and by what means — ground or air.
Once an Automatic Crash Incident occurs, the OnStar data feed is routed by RapidDeploy to the Radius Mapping ECC customer with jurisdiction and an OnStar Advisor will initiate voice contact with the ECC.
OnStar Data Displayed in Radius Mapping
OnStar Automatic Crash Incidents are displayed in Radius Mapping initially in the Signals queue, which is visible to both Primary and Secondary ECCs. 9-1-1 ECCs can interact with the OnStar incident to see the direct supplemental vehicle telematics data by selecting the Signal and then clicking on the emergency location.
When an ECC Telecommunicator answers a call from an OnStar Advisor, the voice call in Radius Mapping is automatically indexed to the emergency location and the Additional Data tab will display the vehicle telematics data. Telecommunicators can copy and paste precise vehicle telematics data with a single click, into the call-taking forms to provide responders with critical crash data and vehicle information.
Telecommunicators can utilize map data such as available CCTV feeds, traffic and Waze alerts near the incident for better situational awareness.
Changing Outcomes with Data
APCO and NENA VEDS 2.0 (Vehicle Emergency Data Set) Standards outline the data used to calculate a Severe Injury Indicator. The value ‘true’ indicates a greater than 20% probability of an Injury Severity Score ISS15 as predicted by an injury severity algorithm per the recommendations from the 2008 CDC AACN Expert Panel.
Agencies receiving VEDS data can more effectively enable the allocation of resources based on actionable data such as the number of vehicle occupants and the likely severity of their injuries. This can lead to earlier arrival of field responders and better patient outcomes.
How do I enable OnStar in Radius Mapping?
OnStar Automatic Crash Incidents are automatically enabled in every RapidDeploy Radius Mapping ECC so no action is required.
Training Information and Resources
Rapid Academy Learning Management System (LMS) has course content that outlines the workflow for OnStar AACN VED.
The OnStar Public Safety Outreach Team offers complimentary educational materials to assist agencies in understanding the vital crash data available and how it can positively impact dispatch decisions and patient care. Visit https://www.public-safety.onstar.com/ to learn more and access training materials.