The first 911 call in the U.S. was in 1968, nearly 55 years ago.
While the driving factors for change in the first 50 years was population mobility and the recognition of increased crimes, accidents, and medical emergencies, the past 5-10 years have been driven by the move to the cloud and the internet of things (IoT).
The main drivers of transformation include:
Today, over 80% of 911 calls come from mobile devices. As digitalization takes over, there’s an urgent need for new technology, operations, and best practices to support and future-proof 911 services.
Nearly 20 years ago, 90% of U.S. adults lived in households with an operational landline – and today it is less than 30%.
The rise of IoT gives us access to rich data, with the potential promise of a more seamless emergency response workflow, actionable real-time information, and better outcomes for communities and the people dedicated to saving lives.
From Telecommunicators and First Responders to those who manage ECCs and PSAPs, to the Sheriffs and Police Chiefs responsible for keeping their communities safe — the move to the cloud and NG911 solutions represents progress and a commitment at local and state levels to transform and improve 911 services in a way that can benefit all.
RapidDeploy’s mission of saving lives by reducing response times was inspired by a personal story. Alongside with our life-saving mission, we recognize and deeply respect the critical roles and responsibilities of Public Safety professionals and commit to working together to empower next generation 911, ensuring that the right data, tools and support is available when they need it.
Starting with the first point of contact for callers, through to what is happening in the field, critical information integrated into a single cloud-native solution directly impacts collaboration and communications, situational awareness, emergency response safety, and life-saving outcomes.
Today, we are proud to partner with 1,500+ ECCs and PSAPs across the United States to upgrade to cloud-native, next generation mapping and analytics, ensuring that public safety professionals have the technology and training they need to do their job successfully.
The richness of data from NG911 has benefits in and out of the ECC and PSAP, directly empowering over 6,600 Telecommunicators and thousands of First Responders to serve with excellence and improve 911 outcomes, even under critical moments and intense pressure.
The collection of data at scale and modern communication tools are credited with improving the emergency response workflow, helping locate callers faster and with greater accuracy, and enhancing situational awareness in the moments that matter most to saving lives and keeping people safe. There is also a direct impact on leveraging consistent data and on-demand reporting to better manage funding and staffing, ensuring that you can improve operations and allocate resources more effectively both in and out of the field.
Through our integrated partner ecosystem, including Apple and Google, AT&T, OnStar, Rave, TRAINFO, Critical Response Group, and more, RapidDeploy is uniting disparate data and technology, powering a single platform that modernizes 911 communications and workflows — facilitating solutions that deliver:
![RD--Mockups-Radius-Plus[17084].jpg](https://cdn.prod.website-files.com/64510f4c61a70364d1254977/6480cab88eccf123cf39dcd4_RD--Mockups-Radius-Plus%255B17084%255D.jpeg)
Every second matters when it comes to saving lives. Streamlined access to life-saving data makes all the difference.
Join RapidDeploy along with 1,500+ ECCs and PSAPs across the country in the industry-wide transformation of 911.
No matter your size, geography, or where you are in your NG911 journey, we are here to partner with you on embracing innovation and celebrating progress.
Get in touch to find out more here.
