We are thrilled to announce that the City of Conway, Arkansas, has chosen RapidDeploy’s Next Generation 911 technology suite to elevate their emergency response capabilities. This enhancement marks a pivotal moment in the city’s ongoing commitment to public safety and the modernization of its emergency communications infrastructure.  

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At RapidDeploy, we understand the importance of empowering first responders with the most advanced tools available to ensure every emergency receives the fastest, most effective response possible. Conway’s Mayor Bart Castleberry echoed this sentiment in Conway’s press release announcing their system upgrade, saying, “Our commitment to public safety drives us to adopt cutting-edge technology that benefits the people of Conway. The new system will provide our telecommunicators with the tools they need to help our first responders rapidly respond to emergency situations. We’re proud to lead the way in emergency response innovation.”

The implementation of NG911 is more than just a technical upgrade—it’s a game-changer in how emergency responses are managed. By providing first responders with real-time, actionable data, the City of Conway will ensure telecommunicators are equipped to drive faster, more effective and safer incident response.  

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Important features Conway telecommunicators will have access to include:‍‍

• Real-Time Traffic Insights: With live traffic maps and alerts integrated directly into the system, telecommunicators can guide first responders around congestion, ensuring help arrives as quickly as possible.
• Health Information Readily Available: When every second counts, having access to key medical information can be crucial. Telecommunicators can now access health details previously shared by callers, such as medical conditions, allergies, and medications, and relay this information to first responders. ‍
• SMS Emergency Messaging: Emergencies don't always allow for a phone call. RapidDeploy’s platform supports SMS messaging, providing a discreet way for people to communicate with 911 during situations where speaking aloud could put them in danger. ‍
• Live Video from the Scene: Visual information is a powerful tool in emergency response. With RapidDeploy, telecommunicators can view live video feeds from the scene, offering a clear, real-time understanding of the situation and improving responses.

Our platform is trusted by over 1,500 ECCs nationwide, providing an intuitive, data-driven solution that integrates seamlessly with existing systems. By empowering telecommunicators and first responders with real-time information, we help ensure that every emergency receives the swiftest, most effective response possible.

The City of Conway’s adoption of NG911 represents more than just a technological upgrade—it’s a pivotal step towards a safer, more responsive community. With RapidDeploy, Conway is leading the charge in emergency response innovation and helping to set a new standard for public safety. The future of emergency response is here, and it’s transforming lives every day.

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