RapidDeploy wants you to meet the incredible team members who make our mission matter. Last month we featured Lemanja Mears, our talented technical writer on our product team. We encourage you to go back and check it out if you missed it.
This month we are putting the spotlight on Chris Guerrero, our customer success manager who is the ultimate team player. Chris recently joined guest presenter Karen Sutherland from the Scottsdale Police Department on our webinar on ECC Messaging and Interoperability and you can find him traveling up and down the west coast visiting customers and PSAPS across California and Arizona. Chris recently joined the dedicated community of professionals at CalNENA this past Friday in Palm Springs, and had the opportunity to share updates on behalf of RapidDeploy while making new connections. Chris is always on the go!
Get to know Chris as he shares more about his experience working at RapidDeploy over the last two years on the customer experience team.
Q: Can you tell us a little about yourself and your role at RapidDeploy?
Hey, I’m Chris! I’ve been with RapidDeploy for just over two years as a Customer Success Manager as a part of the Customer Experience team. Coming from a PSAP background, I’ve always been passionate about the 911 community. My role gives me the ability to share tools and resources that truly make a difference in the day-to-day work of telecommunicators and PSAPs. That’s what I love most—knowing we’re making their jobs a little easier.
Q: What have been some of your most memorable projects at RapidDeploy?
Working with the Arizona 911 team has definitely been a highlight. Over 18 months, I visited every comm center in the state, training teams and helping them adopt our tools. Not only did I get to work alongside the Arizona community, but I also got to experience the beauty of the state. Looking back, I’m proud of everything we accomplished together and am excited about the future of collaborating with the state.
Q: Can you share more about your work in California?
I’ve been working on the Data Information Sharing (DIS) project with Cal OES and it’s been an absolute pleasure. I’ve been fortunate to meet some amazing people across California while working on this project. We’ve partnered with Rave Mobile Safety to help 911 centers share critical information more seamlessly. It’s been incredible to see firsthand how DIS is improving collaboration between agencies and it’s inspiring to see how committed everyone is to improving public safety.
Q: What has your experience been like working with stakeholders across the country?
It’s been an amazing journey. I’ve had the opportunity to work in Arizona, California, and beyond, building lasting relationships with so many talented people. It’s especially rewarding to help connect stakeholders and see the positive impact of our collaborations on the 911 community.
Q: What’s the culture like at RapidDeploy?
The culture at RapidDeploy is one of its greatest strengths. As an openly gay man, I feel fully supported, and there’s a strong sense of belonging. It’s a place where everyone’s ideas are valued, and you feel empowered to be creative and innovative. Despite being a remote company, with work and projects sometimes spanning across different countries, we maintain strong connections with our team.
Q: What’s one of your favorite memories working at RapidDeploy?
One of my favorite moments was visiting Austin, Texas, and meeting the team in person. I got to visit the Selena Museum with a colleague, which was a dream come true as a huge Selena fan! It’s these personal connections that make working at RapidDeploy feel like being part of something bigger than just a job.
Q: How do you stay engaged with the team and company activities?
I’m really involved in our employee engagement activities. This includes helping organize our Halloween costume contest and collaborating with our HR team in the United States and South Africa on virtual games. These events keep our remote culture lively and connected and I love being part of it!
Virtual Halloween Costume Contest: Top Gun and Honey Bun
Thanks Chris for being a part of our Agents on a Mission! Stay tuned for our next mission-seeker coming in October.
