Team

Management

Steven Raucher

Steven Raucher

Co-Founder

Before working in public safety, Steven had a 20-year career in the banking sector, where he was involved in IT programming – designing trading systems and living between New York and London.

In 2015, after suffering a personal tragedy, Steven trained to become a first responder. He wanted to help others on the front line. Not long afterwards, he jumped at the opportunity to become CEO of RapidDeploy. He has been travelling the world and showcasing this incredible public safety solution ever since.

Brett Meyerowitz

Brett Meyerowitz

Co-Founder

Brett has combined over 15 years of proven experience in IT with a passion for streamlining the way emergency services are deployed. He began working for Intel after school, before making his way to London, where he was CTO of an online gaming business for ten years.

On his return to South Africa, he became interested in driving efficiency in emergency services. He completed his Basic Ambulance Assistant (BAA) training and started working on the road, gaining real world experience learning what was holding these teams back. He was surprised to discover deep inefficiencies within the system and decided to start building a mobile platform to help medics and dispatchers make the most of their efforts. Two years ago, he partnered with TomTom to leverage their technology to further this great cause.

Francesco Frugiuele

Francesco Frugiuele

Head of International Business

Francesco has spent the last 20 years working in Public Safety. Before joining RapidDeploy in Sept 2017, he served as Executive Director and CEO for a major European CAD Vendor. During Francesco’s tenure, his team spread its influence to 5 continents, opening offices in Europe, North and South America and the Far East, with projects and partners in more than 30 countries.

He is Adjunct Professor at Politecnico di Milano on Management of Exponential Innovation, PhD Student of Alma Mater Europeae and has served as an advisor and board member for several high-tech companies. He has also been a member of the award-winning country rock band, The Piedmont Brothers from Eden, NC.

Operations

Darran Finn

Darran Finn

Head of Operations

Over the past 17 years, Darran has been involved in a broad range of roles, both in South Africa and abroad, helping start-ups and global entities achieve their goals. Before joining RapidDeploy, he was a business leader with MasterCard for almost 7 years in operational, product and sales roles.

He brings a wealth of experience to the day-to-day running of the business and enjoys working as part of team that is able to make a positive difference to lives all around the world.

Graham Rogoff

Graham Rogoff

Business Process Engineer

Graham has a successful 20-year track record delivering business solutions through collaboration with multi-disciplinary teams. His expertise lies in business issues and needs identification, business process and solution design, IT solution architecture and the implementation of business improvement projects.

Graham thrives on making practical sense of large amounts of input. He has a bias for action, a strong commitment to adding value and is particularly skilled in fostering good relationships and communication within teams. His academic history and professional career stands him in good stead to drive and support complex projects and manage relationships at all levels.

Martine Friedland

Martine Friedland

Executive Assistant

Martine is a qualified attorney with both local and international experience. Leveraging her legal training, she moved into Executive level administrative support and has extensive experience in this field.

Customer Experience

Saskia van Dijk

Saskia van Dijk

Customer Experience Manager

With years of experience in Global Customer Service Centres, Saskia is focused on excellent customer experience, people development and training. She spent a number of years at Shell as a global organizational development and learning advisor in the Safety and Environment unit. Besides her passion for customers and people development, she leverages her knowledge to improve and optimize organizational processes to drive operational excellence and efficiencies.

Ian Austin

Ian Austin

Head of Customer Experience

With over 10 years experience in the emergency medical services industry, Ian has a proven commitment to serving the community. He has a keen interest in identifying problems and developing solutions, as shown in his leadership and management in Community Medics, where he serves as a Trustee and Operational Adviser and Emergica, as a Founding and Managing Director.

Ian has excellent technical knowledge and experience in guiding strategic IT infrastructure development in the finance, emergency medical services, hospitality and commercial property sectors. He holds qualifications in IT Networking, Business Project Management and as an Intermediate Life Support Medic. Along with his professional and academic experiences, Ian utilizes his passion for quality and performance, to guarantee our customers an excellent experience at RapidDeploy.

Stanford Nomdo

Stanford Nomdo

Head of Training

Stanford is responsible for training emergency staff to get the best out of RapidDeploy’s integrated software application. He has been working within the communications industry for 27 years and in the Emergency Medical Communication Sector for 8 years.

During that time, he has been exposed to a wide range of emergency vehicle dispatch programs and platforms. He has a real passion for skills development and is honoured to have been tasked with training the Western Cape Emergency Services dispatchers and the call takers at the Department of Health (EMS).

Development

Brooks Shannon

Brooks Shannon

VP Global Product Management

14-year career in public safety, driven by a passion in leveraging Geographic Information Systems (GIS). Served in many leading market facing roles including Lead Software Engineer, Director of Software Development, Senior Product Manager, Vice President of Next-Gen Core Services Product Development for organizations including BullBerry Systems, GeoComm and INdigital. Designed and developed tactical PSAP and in-vehicle mapping applications for telecommunicators and first responders; GIS data management tools; Next-Generation 9-1-1 (NG9-1-1) core services, geospatial call routing software; 3D mapping and indoor location with the latter with a focus on university campuses; Text to-and-from 9-1-1 solution; and a PSAP disaster recovery and resiliency backup call handling solution.
Has worked closely for over 8 years with industry groups such as the Association of Public Safety Communications Officials (APCO), the National Emergency Number Association (NENA), the European Emergency Number Association (EENA) and other organizations to develop technical standards for NG9-1-1 and the future or emergency response. Is co-chair of both NENA’s Location Validation Function Consistency working group and the Data Structures Committee Regularly presents at state, national and international conferences on industry trends, best practices and lessons learned related to NG9-1-1 and GIS.

Ivor Chalton

Ivor Chalton

Senior Solutions Architect

Ivor has been involved in all aspects of software product development for almost two decades. He specialises in engineering scalable, high-throughput systems on an enterprise level, and as solutions-architect provides technical strategy, design, development and guidance to the software-engineering team. He comes predominantly from the fast-paced payments and switching industries, but left that world to make a difference to people’s lives at RapidDeploy.

Justin Jensen

Justin Jensen

911 Development

Justin has over 15 years’ experience implementing complex enterprise architectures in software developer, integration architect, and solution architect roles. His career started in the telecommunications, medical billing and fin-tech industries and later moved to state & local government, delivering IT modernisation projects for revenue, child welfare, motor vehicles, and unemployment insurance agencies. Recently his passion and focus has been cloud infrastructure and architecture design for the North American public safety industry with emphasis on standards-based integration patterns, IoT, and emerging NG9-1-1 technologies.

Luke Green

Luke Green

Senior Software Engineer

Luke is a full stack software developer with 14 years’ experience – with half that time spent contracting in London. He has a range of experience building many different types of applications within many different industries, ranging from financial to advertising to housing.

Grant Arendse

Grant Arendse

Senior Software Engineer

Grant has just over 10 years’ experience as a .NET Software Developer. He has diverse experience in building web apps in media, import/export, food retail, as well as financial services. These opportunities brought valuable skills in C#, ASP.NET, SQL Server and JavaScript. When he joined our team, he signed up to serve and make a difference with the mindset of assisting in saving lives.

Juan Kruger

Juan Kruger

Mobile Developer

Juan started his career as a chartered accountant at Ernst & Young. After working in accounting and finance for a few years, he moved to London where he specialised in Mergers & Acquisitions in the insurance sector. During this time, he also obtained a Masters in Finance from the London Business School.

The launch of the iPhone rekindled an interest in software development and after a few short years of self-study, he joined the software industry full-time as a native iOS and Android developer.

Darin Morris

Darin Morris

Senior Engineer

Darin started his career in IT in his final year of high school when he partnered with ICT incubator and venture capital firm MambaVen to take his Web CMS start-up to the next level. Darin has contributed to several tech start-ups and has spent many years working in various well-established, global corporate technology businesses, in senior roles. In his 13 years working in tech, Darin has been an entrepreneur, an employee, an advisor and an active contributor to his industry and profession. His business, technical and industry knowledge and experience is extensive, and he brings unique insight and a holistic perspective to RapidDeploy.

Yusuf Isaacs

Yusuf Isaacs

Mobile Developer

Before joining RapidDeploy, Yusuf worked in the education sector for 6 years. During that time, he also developed an Android app that received media attention. The app addressed a social issue, which is why he is drawn to RapidDeploy.

Michelle Gordon

Michelle Gordon

Senior Database Administrator

Michelle has been working as a database administrator since 2000. She studied engineering and found her studies and work experience in online gaming and ecommerce has helped with the problem solving skills needed to be a good DBA. Her interest in working at RapidDeploy stemmed from wanting to work in an industry that benefits the community.

R&D and Integration

Yves Bamani

Yves Bamani

Senior Software Engineer

From his first 386 processor from Intel, Yves knew he wanted to be in the IT field. Ever since, he has been programming and hacking code to get through. With a huge variety of programming languages under his belt and over 17 years of experience, he uses his knowledge to push RapidDeploy to be a world class Computer Assisted Dispatch system.

Jozua Kloppers

Jozua Kloppers

Senior Software Engineer

Jozua Started his career at Telkom in 2009, working on legacy systems using classis asp, JavaScript and SQL Server. He then moved on to Litmus Digital in 2013, developing leading edge web and mobile recruitment solutions, using .NET, MVC, Web API 2, jQuery and various AWS Service. In 2016 he was a Delegate at the IST Africa Conference where he presented his publication named “Citizen engagement in Cape Town’s transition towards a smart city”. He is currently working at RapidDeploy, in the R&D team, implementing strategic integrations and delivering quality software.

Product and Business Development

Brady Pilster

Brady Pilster

Sales US

A proven Business Development leader with a focus on increasing market share, revenue and profitability. Curtis has a proven track record of working with and managing sales managers in the US and Canada. He has a strong history of client relationship development and creating trusted brand recognition. His passion is to align with Organizations and Associations who’s activities contribute to the greater good.

Curtis Darnell

Curtis Darnell

Sales US

After a 28 year career as a 9-1-1 dispatcher and eventually becoming the Chief of Santa Clara County Communications (handling 9-1-1, law, fire and medical dispatching), Curtis retired on December 31, 2010 to move into the next phase of his service to public safety; participation with and understanding the environment of the 9-1-1 vendors. He has maintained his memberships in NENA and APCO and participated in the vendor community to immerse himself in how to best understand what tools dispatchers have available to them and what they deserve. The technology (Computer Aided Dispatch, AKA CAD) available to the 9-1-1 PSAP community is woefully behind what the public has available for personal and business use. Curtis is determined to be the voice for dispatchers and to do everything he can to see that they get the best tools possible to do their jobs. After looking at many CAD vendors and the big players, Curtis joined RapidDeploy, who can accomplish in hours or days what other vendors promise in months and years. Curtis feels he is truly blessed to have a breathtaking revitalisation of his public safety career.

Ryan Morris

Ryan Morris

Public Safety Sales

Ryan started his career in community services from the age of 13, patrolling his neighbourhood and reporting incidents. His journey into emergency services started in 2008, when he completed his Basic Ambulance Assistant Course.

He volunteered for the Volunteer Wildfire Service in 2010 and joined the City of Cape Town’s Law Enforcement Auxiliary Department in 2012. Since then, Ryan has worked in EMS and private security. His previous employer was RapidDeploy first client.

Andrea Theron

Andrea Theron

Bid Manager

Andrea has worked in the ICT industry for the past six years in finance and bid management and is an APMP certified Bid Specialist. She completed her BComm(Hons) degree in Public and Development Management at Stellenbosch University. She has worked extensively on bids for both the Public and Private sector relating mostly to Networking Infrastructure, Security and Data Centre technologies.

Customer Support

Eric de Korte

Eric de Korte

Head of Support

Before his 6 years of work in corporate IT system administration, Eric was a full-time medic and devoted the majority of his time to helping others when they were at their most vulnerable.

In that time, he saw the need to advance the emergency services sector and bring it into the new digital age of cloud computing. And so, in 2017, he joined RapidDeploy, helping to fuse technology and emergency medicine and make his vision a reality.

Jakeem Barkley

Jakeem Barkley

1st line support

Jakeem has been performing a support/monitoring function globally at his previous company for 6 years. His function included out of office support and joining various conference calls globally to better support their platforms and systems within the e-commerce environment. He also performed a number of testing functions on-behalf of customers to provide efficient API support.

Business Intelligence

Dexter Timm

Dexter Timm

Head of Business Intelligence

Dexter has a rich history in the call centre space, where he has worked for Virgin Active, The Carphone Warehouse and most recently, Western Cape Emergency Medical Services. During his time there he looked after 6 call centres across the province and ran the BI department, which designed the strategy for the organisation.

His main focus in the EMS environment is to optimize the organizations efficiency through delivering a strategy that enables people in need of critical care to get attended to as soon as possible. Dexter’s EMS knowledge and call centre experience make him one of the very few that can fully optimize an EMS organisation.

Calvin Naidoo

Calvin Naidoo

GIS Analyst

Calvin worked in the Emergency Service sector whilst studying for his degree in Information systems. He started off in the data analytics field at Lentegeur Hospital, measuring all EMS vehicle and crew performance as well as ensuring effective EMS response time by means of data analytics and report creation.

He then progressed to working at a provincial level for the Western Cape Government at the Emergency Communication Centre at Tygerberg Hospital, where he measured all the EMS for the Province, using a large array of Microsoft BI tools. With a natural knack for Geographic information Systems, he became a GIS technologist.