Co-Founder & CEO
Before working in public safety, Steven had a 20-year career in the banking sector, where he was involved in IT programming – designing trading systems and living between New York and London.
In 2015, after suffering a personal tragedy, Steven trained to become a first responder. He wanted to help others on the front line. Not long afterwards, he jumped at the opportunity to become CEO of RapidDeploy. He has been travelling the world and showcasing this incredible public safety solution ever since.
Co-Founder & CTO
Brett has combined over 15 years of proven experience in IT with a passion for streamlining the way emergency services are deployed. He began working for Intel after school, before making his way to London, where he was CTO of an online gaming business for ten years.
On his return to South Africa, he became interested in driving efficiency in emergency services. He completed his Basic Ambulance Assistant (BAA) training and started working on the road, gaining real world experience learning what was holding these teams back. He was surprised to discover deep inefficiencies within the system and decided to start building a mobile platform to help medics and dispatchers make the most of their efforts. Two years ago, he partnered with TomTom to leverage their technology to further this great cause.
Chief Operating Officer
An industry leader in the 9-1-1 community who has demonstrated the ability to strategically effect change and promote innovation on a nationwide scale. Previous roles include Vice President of Product and Public Safety at RapidSOS, where he was instrumental in partner management, product, process and policy leadership as well as the development and rollout of the NG911 Clearinghouse. Reinhard also previously held roles at The Boston Consulting Group and Google. He holds an MBA from Stanford Graduate School of Business and has over 10 years’ experience as a volunteer Paramedic and EMS Incident Commander.
Alex Kreilein is the Chief Information Security Officer for RapidDeploy, where he manages security strategy and operations for the company. Previously, Alex was CTO of SecureSet, which is a cybersecurity startup as well as Managing Partner of Darkfield, which is an early-stage cybersecurity venture fund. Previously, Kreilein served as a lead cybersecurity strategist at the Department of Homeland Security and as a Guest Researcher for the National Institute of Standards & Technology where he supported the development of the NIST Cybersecurity Framework, LTE and mobile device/application strategy, as well as key efforts in Federal cybersecurity policy. Kreilein also worked for Congresswoman Jane Harman where he lead her telecommunications, cybersecurity, and public safety policy, where he supported efforts leading to the establishment of FirstNet. He has been a Cybersecurity Fellow with the New America Foundation and often presents leading-edge research at conferences such as DEF CON on NG9-1-1 hacking and exploitation methods of mission-critical environments. Kreilein holds an MS from CU Boulder’s College of Engineering and Applied Science and an MA from the US Naval War College.
Operations & Customer Experience
Head of Operations
Over the past 17 years, Darran has been involved in a broad range of roles, both in South Africa and abroad, helping start-ups and global entities achieve their goals. Before joining RapidDeploy, he was a business leader with MasterCard for almost 7 years in operational, product and sales roles.
He brings a wealth of experience to the day-to-day running of the business and enjoys working as part of team that is able to make a positive difference to lives all around the world.
Business Process Engineer
Graham has a successful 20-year track record delivering business solutions through collaboration with multi-disciplinary teams. His expertise lies in business issues and needs identification, business process and solution design, IT solution architecture and the implementation of business improvement projects.
Graham thrives on making practical sense of large amounts of input. He has a bias for action, a strong commitment to adding value and is particularly skilled in fostering good relationships and communication within teams. His academic history and professional career stands him in good stead to drive and support complex projects and manage relationships at all levels.
Director of Program Management
Ryan has worked on Information Technology transformation initiatives throughout his 12 year career, focused on delivering value for clients through business process and technology improvements. He worked primarily in a consulting capacity for federal, state, and local government entities, spanning a wide range of industry verticals, including public safety, environmental regulation, and financial management. Most recently, Ryan spent several years leading a team of engineers in support of a large state agency’s Next-Generation 9-1-1 (NG9-1-1) design, analysis, and testing program. Ryan is passionate about helping clients achieve their missions by leveraging technology and will be focused on leading delivery and implementation of RapidDeploy products in support of our client’s efforts to improve emergency response outcomes.
Abbie has worked for 6 years in the corporate world as a Project Coordinator and Technical Writer at a well-known international IT Services and Solutions company. She has worked on a vast number of complex and involved projects throughout her career and strives for visibility, collaboration and perfection at all times. Along with her project management experience, Abbie brings her passion for people and making a difference to the lives of others.
Stanford is responsible for training emergency staff to get the best out of RapidDeploy’s integrated software application. He has been working within the communications industry for 27 years and in the Emergency Medical Communication Sector for 8 years.
During that time, he has been exposed to a wide range of emergency vehicle dispatch programs and platforms. He has a real passion for skills development and is honoured to have been tasked with training the Western Cape Emergency Services dispatchers and the call takers at the Department of Health (EMS).
Martine is a qualified attorney with both local and international experience. Leveraging her legal training, she moved into Executive level administrative support and has extensive experience in this field.
Eric de Korte
Head of Support
Before his 6 years of work in corporate IT system administration, Eric was a full-time medic and devoted the majority of his time to helping others when they were at their most vulnerable.
In that time, he saw the need to advance the emergency services sector and bring it into the new digital age of cloud computing. And so, in 2017, he joined RapidDeploy, helping to fuse technology and emergency medicine and make his vision a reality.
Saskia van Dijk
Customer Experience Manager
With years of experience in Global Customer Service Centres, Saskia is focused on excellent customer experience, people development and training. She spent a number of years at Shell as a global organizational development and learning advisor in the Safety and Environment unit. Besides her passion for customers and people development, she leverages her knowledge to improve and optimize organizational processes to drive operational excellence and efficiencies.
1st line support
Jakeem has been performing a support/monitoring function globally at his previous company for 6 years. His function included out of office support and joining various conference calls globally to better support their platforms and systems within the e-commerce environment. He also performed a number of testing functions on-behalf of customers to provide efficient API support.
Director of Account Management
Based in Austin, Texas, Jon has over 15-years of experience in consulting and software implementation spanning both public and private sectors for a number of large software and consulting companies. His experience ranges from custom and platform software implementations to sales and account management. More recently, Jon has been focused on serving the needs of the US State and Local government vertical with an emphasis on public safety and NG911. Jon heads up RapidDeploy’s Account Management Team for our US customers. His experience with full-lifecycle platforms over the course of his career will give RapidDeploy’s prospective customers a fresh perspective on the benefits and value-drivers for our SaaS platform.
Public Safety Sales (SA & International)
Ryan started his career in community services from the age of 13, patrolling his neighbourhood and reporting incidents. His journey into emergency services started in 2008, when he completed his Basic Ambulance Assistant Course.
He volunteered for the Volunteer Wildfire Service in 2010 and joined the City of Cape Town’s Law Enforcement Auxiliary Department in 2012. Since then, Ryan has worked in EMS and private security. His previous employer was RapidDeploy first client.
Andrea has worked in the ICT industry for the past six years in finance and bid management and is an APMP certified Bid Specialist. She completed her BComm(Hons) degree in Public and Development Management at Stellenbosch University. She has worked extensively on bids for both the Public and Private sector relating mostly to Networking Infrastructure, Security and Data Centre technologies.
Lacey has nearly a decade of experience helping disaster survivors while working at FEMA; and 10+ years creating and executing marketing strategies across various organizations. She specializes in taking a client-focused approach to connecting all areas of an organization to produce better quality products, services, marketing, sales, and post-sales activities. She has an undergraduate degree from Missouri State University and an MBA from Fundacao Getulio Vargas- Rio de Janeiro, Brazil.
Alicia supports the RapidDeploy team by coordinating conferences, trade shows, and any other special events.
Channel Partnerships Manager
Denise has 20 years of experience in telecommunications, SaaS software solutions, sales and partner development. She has a passion for creating great customer experiences and thrives on delivering solutions to help make people’s lives better and safer. While not at work, she enjoys spending time with her spouse and teenage son cooking healthy and eclectic meals and enjoying hikes in the Texas Hill Country with her two dogs.
VP of Product Management
14-year career in public safety, driven by a passion in leveraging Geographic Information Systems (GIS). Served in many leading market facing roles including Lead Software Engineer, Director of Software Development, Senior Product Manager, Vice President of Next-Gen Core Services Product Development for organizations including BullBerry Systems, GeoComm and INdigital. Designed and developed tactical PSAP and in-vehicle mapping applications for telecommunicators and first responders; GIS data management tools; Next-Generation 9-1-1 (NG9-1-1) core services, geospatial call routing software; 3D mapping and indoor location with the latter with a focus on university campuses; Text to-and-from 9-1-1 solution; and a PSAP disaster recovery and resiliency backup call handling solution.
Has worked closely for over 8 years with industry groups such as the Association of Public Safety Communications Officials (APCO), the National Emergency Number Association (NENA), the European Emergency Number Association (EENA) and other organizations to develop technical standards for NG9-1-1 and the future or emergency response. Is co-chair of both NENA’s Location Validation Function Consistency working group and the Data Structures Committee Regularly presents at state, national and international conferences on industry trends, best practices and lessons learned related to NG9-1-1 and GIS.
CAD & RMS Solutions Expert
Jamie brings over 23 years’ technical and operational experience in the public safety industry with deep experience in deploying industrial-scale solutions for large and complex agencies. Past work and experience includes performing the duties of a police and training officer, as well as transitioning that experience to the Private Sector. His expertise includes CAD, RMS, Mobile and Analytics. Jamie has managed the strategy and vision for Law Records, Mobile Apps, Business Intelligence, Analytic and Predictive Analysis software applications. His vast experience in US, Federal and International Public Safety and Security activities provides a diverse understanding of the constantly changing needs of technology in Public Safety and Homeland Security. His in-depth knowledge of UCR, NIBRS, StatsCanada, British Common Law, and international crime data collection is unparalleled.
Business Analyst, Product Owner
Head of Customer Experience
With over 10 years experience in the emergency medical services industry, Ian has a proven commitment to serving the community. He has a keen interest in identifying problems and developing solutions, as shown in his leadership and management in Community Medics, where he serves as a Trustee and Operational Adviser and Emergica, as a Founding and Managing Director.
Ian has excellent technical knowledge and experience in guiding strategic IT infrastructure development in the finance, emergency medical services, hospitality and commercial property sectors. He holds qualifications in IT Networking, Business Project Management and as an Intermediate Life Support Medic. Along with his professional and academic experiences, Ian utilizes his passion for quality and performance, to guarantee our customers an excellent experience at RapidDeploy.
Senior Solutions Architect
Ivor has been involved in all aspects of software product development for almost two decades. He specialises in engineering scalable, high-throughput systems on an enterprise level, and as solutions-architect provides technical strategy, design, development and guidance to the software-engineering team. He comes predominantly from the fast-paced payments and switching industries, but left that world to make a difference to people’s lives at RapidDeploy.
Justin has over 15 years’ experience implementing complex enterprise architectures in software developer, integration architect, and solution architect roles. His career started in the telecommunications, medical billing and fin-tech industries and later moved to state & local government, delivering IT modernisation projects for revenue, child welfare, motor vehicles, and unemployment insurance agencies. Recently his passion and focus has been cloud infrastructure and architecture design for the North American public safety industry with emphasis on standards-based integration patterns, IoT, and emerging NG9-1-1 technologies.
Senior Software Engineer
From his first 386 processor from Intel, Yves knew he wanted to be in the IT field. Ever since, he has been programming and hacking code to get through. With a huge variety of programming languages under his belt and over 17 years of experience, he uses his knowledge to push RapidDeploy to be a world class Computer Assisted Dispatch system.
Senior Software Engineer
Senior Database Administrator
Michelle has been working as a database administrator since 2000. She studied engineering and found her studies and work experience in online gaming and ecommerce has helped with the problem solving skills needed to be a good DBA. Her interest in working at RapidDeploy stemmed from wanting to work in an industry that benefits the community.
Michael du Preez
Luke is a full stack software developer with 14 years’ experience – with half that time spent contracting in London. He has a range of experience building many different types of applications within many different industries, ranging from financial to advertising to housing.
Daniel van der Merwe
Danie is a full stack Microsoft developer with a decade of commercial development experience. He has gained deep development experience within the E-learning, retail, and real estate industries, with a focus on providing solutions for business workflow automation and building of software tools that improve business performance and drive competitive advantage. Danie is now applying his passions and skills to drive improvements in mission-critical emergency service performance.
Senior Software Engineer
Before joining RapidDeploy, Yusuf worked in the education sector for 6 years. During that time, he also developed an Android app that received media attention. The app addressed a social issue, which is why he is drawn to RapidDeploy.
Darin started his career in IT in his final year of high school when he partnered with ICT incubator and venture capital firm MambaVen to take his Web CMS start-up to the next level. Darin has contributed to several tech start-ups and has spent many years working in various well-established, global corporate technology businesses, in senior roles. In his 13 years working in tech, Darin has been an entrepreneur, an employee, an advisor and an active contributor to his industry and profession. His business, technical and industry knowledge and experience is extensive, and he brings unique insight and a holistic perspective to RapidDeploy.
Head of Business Intelligence
Dexter has a rich history in the call centre space, where he has worked for Virgin Active, The Carphone Warehouse and most recently, Western Cape Emergency Medical Services. During his time there he looked after 6 call centres across the province and ran the BI department, which designed the strategy for the organisation.
His main focus in the EMS environment is to optimize the organizations efficiency through delivering a strategy that enables people in need of critical care to get attended to as soon as possible. Dexter’s EMS knowledge and call centre experience make him one of the very few that can fully optimize an EMS organisation.
Calvin worked in the Emergency Service sector whilst studying for his degree in Information systems. He started off in the data analytics field at Lentegeur Hospital, measuring all EMS vehicle and crew performance as well as ensuring effective EMS response time by means of data analytics and report creation.
He then progressed to working at a provincial level for the Western Cape Government at the Emergency Communication Centre at Tygerberg Hospital, where he measured all the EMS for the Province, using a large array of Microsoft BI tools. With a natural knack for Geographic information Systems, he became a GIS technologist.